Why have I been charged by Moz for a Pro Subscription

[creativecase]

I recently used the trial free 1 month subscription for Moz Pro as it was suggested in a continued education course I was doing. I see before I could say "Jack Rabbit" they have charged me and it has come off my account for next month. They also took the money off my account also happened after I queried the invoice received this morning and after immediately cancelling the trial period. This is unethical. Currently Moz Pro a service charged in US$ is too expensive for my consultancy in South Africa.

Any advice on how to get this amount reversed. Today is the day the invoice was sent and immediately afterwards they charged me the amount.....

[Sean_Peerenboom]

Hi Lisa,

Thanks for writing us! I have sent a response to your request so you should be seeing that soon. If you have any questions please feel free to respond to that email and I will be happy to help.:)

I wish you a wonderful day!

Cheers,

Sean

[creativecase]

Ok will hang in there..

Thanks

[GPainter]

The Moz team are based in Seattle so they won't be in the office for a little while yet.

[creativecase]

I have done this and have had no response as yet, will try again... thank you

[GPainter]

Hello,

I recommend getting into touch with help@moz.com and I'm sure they can work it out for you.

Good luck.