Statistics for traffic gone

[RWW]

Hi everyone!

For one of my campaigns the statistics are gone for all the inbound traffic.The main graph after logging in (with the different shades of blue) is just a flat line. This maybe comes from that I created a filter in google Analytics some weeks ago (so that I have some introspection into the used keywords that people search for). But also after the deletion of this filer in GA the statistics are still gone.

What can I do?

Cheers

Marc

[RWW]

Hi Abe,

thank you very much for your response.

Somehow the issue fixed itself in the time between. Maybe it was the reconnection of the account or maybe some intervention of the help team.

Thanks for your help...

Everything is fine again...

[Abe_Schmidt]

Hmm, I haven't seen this type of disconnection issue before. Can you send the campaign address and name to help@moz.com so we can take a peek at this? We will have to dig in a bit to find the exact cause.

[RWW]

Hi Abe,

thank you very much for your reply. I just followed your instructions some minutes ago but the statistics did not come back by now .

After I reconnected the Google Analytics profile I checked it again and found that seemed to be connected to another GA account of another campain.

I disconnected again and reconnected it to the GA account of the present campain but then again - connected to the other GA account ...

Best

Marc

[Abe_Schmidt]

Hello Marc, thanks for reaching out to us! To alleviate this, log into your Campaign, go to Campaign Settings and disconnect the current Google Analytics account. Immediately reconnect the Google Analytics profile and your data should return to normal. If not, email help@moz.com so that we can make sure this isn't a deeper issue. I hope this helps!