Conversion rates by browser & OS - any feedback/experts/experience?
-
Hi,
Ive been evaluating conversion rates by operating system and by browser for a client. Ive picked up significant and somewhat disturbing trends.
As you'd expect the bulk of traffic is coming from a Windows/Internet Explorer combination. This is unfortunately one of the worst combinations (Windows/Firefox & Windows/Safari did worse. Chrome/Windows was significantly the best combination with Windows).
Windows also performs much worse than Mac. E.g. Windows/Firefox performs worse than Mac/Firefox. Overall conversion rate for Mac is 7.07% compared to 5.69% Windows. This is based on hundreds of thousands of visits and equates to tens of thousands of dollars difference in revenue.
Generally later versions of browsers perform better on both main operating systems e.g IE 9.0 converts at 6.33% compared to 8.0 at 5.80% on Windows and Firefox 4.01 on the Mac converts at 7.57% compared to 3.6.16 at 6.54% (although this dataset is smaller than Windows/IE).
Page load speeds (recorded in the clients analytics) are significantly faster on Mac than Windows (as expected really).
Being Windows/IE and specifically Windows IE8 represents the bulk of traffic should we be addressing this? Will any optimisation negatively affect better performing Mac/Browser combinations? Understanding that Mac users equate to 'better' converting visitors - what else could be done there?
Anyone have thoughts or experience on optimising pages for improved conversion rates via IE and Windows?
Thanks in advance,
Andy
-
I think its possible but its also heck of a generalisation and given the considerable extra $'s available by findng and fixing even the smallest of possible technical issues e.g. optimising page load for IE (perhaps IE renders javascript or images slower?) im keen to try and find out.
-
Aren't these conversation rates a simple representation of the type of user that is using a specific browser? Chrome / Firefox tend to be more tech savvy users, that are probably more likely to convert no matter what your conversion goals are (especially if your primary goal is to sell stuff online).
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
What's Causing My Extremely Low Bounce Rate
My client's site that is reporting an under 10% bounce rate for all sources. Direct is the highest at 8%. I'm no expert in GA but wondering if there is a problem with the analytics/tag manager code on the site. I'm especially concerned about the GTM body script being in an iframe which I read could be trouble. <!-- Google Tag Manager (noscript) -->
Reporting & Analytics | | bradsimonis
<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-MWGMNW6"
height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>
<!-- End Google Tag Manager (noscript) --> You can see all the source code here:
view-source:https://nfinit.com/0 -
Is it possible to reverse a G algo update (Penguin/Panda)?
...if yes, how? Can you share resources / blogs / etc... I want to reverse my site's rankings. Here's the gist of it: I recently purchased a website that has 600+ pieces of aged content on it. Domain was ranking great about 10 years ago (1M uniques a year) It apparently got hit by a G algo update in 2012/2013 (Penguin and Panda?), because the rankings have tanked (10 hits a day) In the past two years, the previosu owner published about 100+ off-topic blog posts and it appears been using the site as a PBN. The UX sucks and there's a ton of 404s. (NOTE: I am in the process of removing that content and have cleaned up the 404s). Domain stats: 20+ years old (1998) and DA 32, linking domains 850+, inbound links of 16k+ What I've done: disavow (550 domains), fix all the 404s What I'm doing / about to do: remove spammy content write new/fresh on-topic content update the site UX start a backlink building campaign My questions: is it common to bounce back from a G algo update? is it hard / am I over my head / am I a sucker trying to get the site back alive? are there articles about bouncing back that you can share so I can learn more about this process? Or agencies / consultants, etc that you recommend? what other recommendations / suggestions do you have that would help reverse this 8-year-old penalty?
Reporting & Analytics | | seo.owl0 -
Is it possible to set up one of the Goal Conversions on Google Analytics for a different site?
We are in the process of a website migration and need to set up the conversions for the new site. What is the most effective way of doing this?
Reporting & Analytics | | Sable_Group0 -
Google Analytics Set-Up for site with both http & https pages
We have a client that migrated to https last September. The site uses canonicals pointing to the https version. The client IT team is reluctant to put 301 redirects from the non-secure to the secure and we are not sure why they object. We ran a screaming frog report and it is showing both URLs for the same page (http and https). The non-secure version has a canonical pointing to the secure version. For every secure page there is a non-secure version in ScreamingFrog so Google must be ignoring the canonical and still indexing the page however, when we run a site: we see that most URLs are the secure version. At that time we did not change the Google Analytics setup option to use: "https" instead of "http" BUT GA appears to be recording data correctly. Yesterday we set up a new profile and selected "https" but our question is: Does the GAnalytics http/https version make a difference if so, what difference is it?
Reporting & Analytics | | RosemaryB1 -
Strange Spike in Direct / None traffic
Over the past week or so, my client's Australian personal training website has experienced a dramatic spike in Google Analytics sessions (see attached screenshot). All the visits are coming from various states in the US and via the "Direct / None" source. All the visits are less than 1 second in duration so I'm assuming it's coming from some sort of automated bots. I'm worried for a couple of reasons: A) Could somebody be deliberately spamming the site to adversely affect our rankings? B) How do I get rid of this traffic from our analytics reports? 7kwsJnB
Reporting & Analytics | | Dave_Eddy0 -
Conversion Rate Question: Should I Measure Visits or Unique Visits?
When you measure conversion rates, is the equation: conversion rate = visits/conversions or conversion rate = unique visits/conversions I ask because it can actually make a pretty big difference in the conversion rate. For example, if you visit my ecommerce website 100 times before buying something (and assuming you're my only visitor), then my conversion rate is 100% _if I'm determining conversion rates by unique visits/conversions. _However, it's only 1% _if I'm determining conversion rates by visits/conversions. _Wow! Now this is clearly an extreme example, but it should serve to illustrate the point that in more reasonable cases, the way the data is measured can have a potentially significant impact on the conversion rate. Is there an industry standard for this? Am I missing something really basic? Also, here's a little bit of context for the question: I run an ecommerce website powered by the Magento CMS and I'm trying to measure my conversion rate in Google Analytics for individual products. Google Analytics shows me my site wide conversion rate, but apparently I have to do some customization in order to measure conversion rates on the product level. That's fine, but I want to make sure I'm measuring my product conversions in a standard way. Thanks for any and all help! Adam
Reporting & Analytics | | Adam-Perlman0 -
Moved Up in SERPS & Traffic, Need Help Converting
Hello, After listening to the advice of many of you on this forum, I have managed to move my site up in the SERPS, close enough to where I want/need to be. My traffic has increased heavily, yet I am still not seeing a large increase in orders being placed. I am positive that I have the lowest prices on these items, and the most information available about them, yet I still can't seem to convert a lot of this traffic into sales. Can you guys please take a look at my site and provide some guidance on what I can/should do to help convert these visitors to customers? my site is : http://goo.gl/JgK1e Thanks
Reporting & Analytics | | Prime850 -
Increased Bounce Rate & Dollar Index?
We use Google Analytics on our ecommerce site and we recently made several changes to an important page. Due to logistical reasons, we couldn't perform a Google web optimizer test but tracked the page's numbers in analytics from before/after the changes were made. After a week, we noticed that the bounce rate on the page went up by about 10% but the dollar index also doubled. We're trying to figure out how this could happen, since it seems kind of odd. Any feedback would be appreciated.
Reporting & Analytics | | airnwater0