Open Site Explorer: Error receiving data
-
Hi,
When searching many URLs in Open Site Explorer, we seem to be getting the same "There was an error getting your data" message come up instead of the URL's metrics and inbound links. We have tried on different browsers as well, and the same issue results.
Is there a reason for this or a way to fix this? Thank you!
-
Hi again!
I'm so sorry you're running into more Open Site Explorer issues! The tool is having a bit of difficulty today and its performance is degraded. The team is currently investigating the issue and hopes to have it resolved as soon as possible!
In the meantime, you can check for updates on our Health Page, here: http://health.moz.com/
I'm really sorry for the inconvenience! Hopefully we'll have OSE back up and running soon.
-
I'm seeing the same error now for this query:
https://moz.com/researchtools/ose/links?site=http%3A%2F%2Fwww.geisinger.org%2F&filter=&source=external&target=page&group=0&page=1&sort=page_authority&anchor_id=&anchor_type=&anchor_text=&from_site=The status wheel just spins and says loading data and below it says:
! "There was an error getting your data"
-
Hi there! Tawny from the Help Team here! I'm sorry you were running into trouble with Open Site Explorer! I've just tested it out with the same URL, and it looks like it's returning results now. http://www.screencast.com/t/OwO19aSZ
Sorry about that!
If you're still running into trouble, feel free to write in to help@moz.com and we'll do our best to help sort things out!
-
Hello, I think it's the same issue as this one :
https://moz.com/community/q/mozbar-login-change-update-firefox-temporarily-disabled
And Rand answers :
Should be all fixed now. Sorry about that - we're launching a new index, and there seems to be some hardware issues. We're trying to reverse engineer the source of the problem. On the plus side, a new index should be out soon.
The new index has been released few days ago so ...
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Solved Moz Link Explorer slow to find external links
I have a site with 48 linking domains and 200 total links showing in Google Search Console. These are legit and good quality links. Since creating a campaign 2 months ago, Moz link explorer for the same site only shows me 2 linking domains and 3 total links. I realise Moz cannot crawl with the same speed and depth as Google but this is poor performance for a premium product and doesn't remotely reflect the link profile of the domain. Is there a way to submit a sitemap or list of links to Moz for the purpose of crawling and adding to Link Explorer?
Link Explorer | | mathewphotohound0 -
Strange error in MOZ report
I get the following warning about our domain name in Link Explorer Moz tool You entered the URL debtacademy.com which redirects to www.hugedomains.com/domain_profile.cfm?d=debtacademy&e=com. Click here to analyze www.hugedomains.com/domain_profile.cfm?d=debtacademy&e=com instead. Please advice me. How I can fix it.
Link Explorer | | jeffreyjohnson0 -
Drop in Domain Authority across 20 sites
Hi I monitor and track 20-25 sites. I got a -1 in DA across the board this month. Has anyone else experienced this. It's possible my server/cms guys have made a global change. Has anyone at Moz or anyone in the community experienced this?
Link Explorer | | Andrew-SEO0 -
Internal Equity-Passing Links not getting crawled in Moz Open Site Explorer?
Internal Equity-Passing Links not getting crawled in Moz Open Site Explorer. What is the cause of this? We've checked the robots.txt and htaccess file, but so far we can't find anything that would be blocking Moz from crawling the internal links. We manage loads of other clients on this platform and this is the first time we've run into this issue. What else can I check?
Link Explorer | | OozleMedia0 -
Open Site Explorer Messge - Mysite.com redirects to www.mysite.com
Hello All, When I plug in my site's URL http://mysite.com ( Not my actual URL of-course) into the OpenSiteExplorer tool I get the following message: "You entered the URL http://Mysite.com which redirects to http://www.Mysite.com/.
Link Explorer | | jjimen03
Because it's likely to have more accurate metrics, we're showing data for the redirected URL instead.
Click here to analyze http://Mysite.com instead?" Not sure why I am getting this message. On my hosting server, I have defined my preferred domain to be the non-www. version. I have also used a Canonical Tag on Mysite.com/index.html file ( ). In addition, on Google Search Console ( Webmaster Tools ) , I have added both the www. and non-www. properties, where on both property settings, I have defined the non-www. version as my preferred one. Also, on my server, I have not implemented any 301 redirects at all. So my questions are: Why am I receiving this message when plugging in my non-www. URL version of my website into OpenSiteExplorer? Is my DA or PA possibly being split up between the two versions as a result? Should I be concerned? How can I fix this? Thanks in advance.0 -
Error getting your data in moz ose
Why am I receiving a "There was an error getting your data" in moz ose? Everything worked fine yesterday but now I'm having trouble getting link metrics for my site.
Link Explorer | | TitanDigital1 -
Learn how to use Open Site Explorer's Just-Discovered Links report to build links and manage your brand. Get your Daily SEO Fix!
The Just-Discovered Links report in Open Site Explorer helps you discover recently created links--within an hour of them being published. It's pretty nifty. In today's Daily SEO Fix, Nick shows you how to use the report to view who is linking to you, how they're doing it, and what they are saying so you can capitalize on link opportunities while they're still fresh plus, monitor and participate in the conversations happening about your brand. Watch our tutorial Using Open Site Explorer to Find Fresh Links and Manage Your Brand Online and get ready to dive in! This video is part of The Moz Daily SEO Fix tutorial series--Moz tool tips and tricks in under 2 minutes. To watch all of our videos so far, and to subscribe to future ones, make sure to visit the Daily SEO Fix channel on YouTube.
Link Explorer | | kellyjcoop3
