Reducing Negative Impact of Webpage Login Form
-
Our real estate website (www.metro-manhattan.com) now requires visitors to login in if they want to search our listing database.
The result is that. 9 out of 10 visitors leave without searching; they simply refuse to set up an account.
I have attached images of the search bar and login form.
Is there a way to increase the percentage of visitors that login? We have tried to make it as simple as possible, allowing visitors to login by Facebook, Google or by providing their email address. We do not send any verification email.
We are forced to. keep this login unfortunately. But is there anything we can do to reduce the visitor bounce rate?
Thanks,
Alan -
It's horrible that you have been forced to adopt this as it's basically forced suicide of the website
You're likely up against large aggregator sites who have more commercial properties (inside of and outside of New York) on their books than you do. Places where users can go and just process one request, to see 20-30% of all available online results. These sites have a massive USP as for most of us who are lazy, they are one-stop shops we learn to trust
To assail and overcome these giants, even around the more-niche fringes, you need solid value-propositions and value-add for your site. Why go to you, instead of an easier, larger supplier?
Maybe you have some reasons:
- Better prices
- Better customer service
- Easier to use website once you register
BUT - being forced to register is a massive value-subtraction measure. It subtracts HUGE amounts of bonus points from your value-proposition, which is ultimately what you ride on to rank well
Not only are you having bounce rate issues, your search traffic may soon tumble into the dirt. Right now, your organic search (SEO) performance seems pretty solid, looking at the charts on Ahrefs (which I still think, are superior to the SEMRush ones by a long shot). This single change, could jeopardize all of that
By the way, even if I change my use agent to Googlebot, the form still comes up - so they will definitely be aware very soon (if not already) of this user obstruction. It's such a shame because it looks as if you guys started lifting in May 2018, and have been on the up-and-up ever since. To have such a change forced is literal insanity
Maybe there are some small CRO things you can do to get 3-15% more conversions or leads. But if your SEO traffic plummets 60% you will just be left thinking "wow, that was a terrible, terrible deal"
You've already given people the easy options by allowing them to log-in with Google or FaceBook. But people only really like to do that for big brands they can trust, otherwise they feel they are somehow connecting their personal accounts with a site they are not 'quite sure' that they trust yet
Sorry to say but I think this was a bit of a Doomsday maneuver
Your only real option is to incentivise account creation with deals and discounts or something like that. People are pretty astute these days, they will want something back for their trouble
In reality it would be better to wait until users were about to convert (going through whatever conversion funnel you have set up) and then at the very end, when you already have all of their info (which they need to give you to properly contact you) - set up an auto-filled form (based on the data they have already input) and ask if they want to create an account in a simple, easy 1-click style
That would have (probably) increased your uptake in account creations. But whomever was making the decisions, got too greedy and got forceful. It won't work and it may have severe repercussions
-
Hi Nozzle:
That is an intriguing idea, however I think it would take the user more time and they would leave before investing the time to view the video.
-
One idea is to add a video explaining why you need them to create an account first.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Can Very High Impressions and 0% Organic CTR Impact our SEO Rankings?
I have a very strange feeling that someone bad is trying to hurt our company, but maybe I am wrong. Let me explain. In the last two month, we have seen a very significant drop in sales on our website, but we couldn't figure out why. We have looked at different metrics (Google Search Console, Moz, Google Analytics), but everything looked alright. We had 10% loss in traffic, but we didnt believe at the time that it could be the main issue. Just yesterday we've discovered the following (please see attached screenshot😞 On August 18, 2018 Google launched Search Update On the same date, we had a jump in Organic Search Impressions for one particular keyword, which we never tracked before: "free facebook login". Majority of all impressions (233,000 out of 258,000) were from Philippines. Very low total number of clicks (50 clicks) led to 0% Average CTR for this keyword. Which in return, also lowered our global CTR by 1%. One month later we had 1000's of spam emails sent to our Helpdesk from two IP addresses, also from Philippines. We blocked them of course. It could be all coincidence. I dont know. But do you think that someone can use this fraudulent tactic to lower our CTR and drop our ranking and traffic? Can this influence our SEO in any way? It's also possible that someone is attacking Facebook and we just happen to be there, on the first page, for the same keyword. Should we try to eliminate our page for this keyword and see what happens? I've checked this article from Rand Fishkin - https://moz.com/blog/impact-of-queries-and-clicks-on-googles-rankings-whiteboard-friday and it seems that CTR is an important factor. However the article is from 2015 and maybe it's no longer relevant. What should we do? Thanks! G86Nge4
Conversion Rate Optimization | | plumrocket11 -
Better Graphic Design-Impact on SEO?
Will improving our site's graphic design but keeping identical structure, tags and text result in better Google? Are lower bounce rates greater time spent on a site by visitors rewarded by Google n the form of higher ranking? We are a commercial real estate brokerage firm in Manhattan and plan on making the following changes: -Much larger photos for listings
Conversion Rate Optimization | | Kingalan1
-Lighter cleaner design with more open white areas
-Use of more visible fonts
-Better forms
-Potentially less text and more emphasis on product, which in our case are real estate listints. Our existing site: w w w . m e t r o - m a n h a t t a n . com is a bit ordinary and uninviting. The redesign will have a concept similar to
http://www.dernieretage-paris.com/
The theme behind this real estate site is the city itself, which is quite clever and applicable to Manhattan. Our home page as well as other URLs use lots of text. If we reduce text and use more images to make the pages more engaging, will our organic ranking decline? If we reduce text can we compensate by fuller completion of meta tags? Any thoughts???0 -
Suggestions to Improve Worst Conversion Form Ever Designed?
My commercial real estate web site has about the worst conversion form ever designed (http://www.nyc-officespace-leader.com/visitor-details). The form appears whenever a visitor does a property search. If they do not release their phone number and email address they don't get results. The form only gets completed 25% of the time and often the contact details are wrong. The visitors either exit the site at that page or go to the listing or neighborhood pages to view listings without doing a filtered search. In an attempt to increase conversions we are softening the form and not making completion mandatory. After entering an inquiry the visitor will be shown three property listings before the form pops up, The idea being that once they have seen product they will be more inclined to release contact info. Also, the form will appear once they have viewed three listings anywhere on the site, not just for search results. Unlike the existing conversion form (http://www.nyc-officespace-leader.com/visitor-details) we are trying to keep the text very concise. The new form will be Java script rather than a URL. Can anyone offer some ideas on how to make the text of these new forms more enticing? The forms are listed below. We will probably show the first one after the visitor views 3 listings and the variation of it after the visitor views another 3 listings. ** FORM #1** Quit wasting time searching for listings. (watch icon) Call me to discuss available space. Yes No --------------------------------------------------------------------------------------------------------- FORM #2 Don’t search for listings, we will do it for you. We have off market listings that no one knows about. Contact us now about off market listings. Yes No ----------------------------------------------------------------------------------------------------------- Thanks, Alan
Conversion Rate Optimization | | Kingalan11 -
Better Conversions with Java Script Pop Up Form or with Independent Page (URL)?
Greetings MOZ Community? I manage a commercial real estate site (www.nyc-officespace-leader.com). Visitors view listings (for example:http://www.nyc-officespace-leader.com/listings/303-broadway-building-office-sublet-11189sf). If they want more details they click on the "Interested In This Space, Contact a Broker" button. They get directed to a contact us form like: http://www.nyc-officespace-leader.com/contact-us?from_listing=303-broadway-building-office-sublet-11189sf We are redesigning this form. Remove much of the text and allowing the visitor to check questions pertaining to the property, like "Schedule a Tour", "Get Floorplans", "Details on Similar Space'. Currently this conversion form is on its own URL, and as such has menus on top, which I am concerned could distract the visitor. Would we get better conversions if this form was a Java script pop up with no menus. That way there would be no distraction for the visitor and we would have a better chance of converting them. Any thoughts? Also, we are using Google Tag Manager and Google Analytics to track conversions. Would changing to a Java Script pop up form have any implications for tracking? Thanks everyone!!! Alan
Conversion Rate Optimization | | Kingalan10 -
How can I track the traffic source/keyword of form submissions?
I'm using Google Analytics on www.nhfinehomes.com and would like to track the source of leads submitted via form submissions. Ideally, I could track if the lead originated from organic search (and what keyword phrase), PPC, referral links, etc. Is this possible with Google Analytics and if so, can anyone point to some documentation on how to do this or better yet someone who can help me set this up? This site is running ASP.NET and uses JQuery so there is not a 'traditional' thank you page that I can reference. I'm not a programmer and do not pretend to be one! Thanks in advance. Link
Conversion Rate Optimization | | LinkMoser0 -
Bounce Rates Impact on SEO?
What impact does bounce rate have on a websites rankings? What is an ideal bounce rate percentage to shoot for? What is the best way to reduce bounce rate on a site?
Conversion Rate Optimization | | bronxpad0 -
Keeping pages indexed but making sure they fill out a form before access - confusing Q's
OK so let me break down this little scenario we have going on. I work for a b2b company so we have a lot of gated content that is behind a form fill out - this is how we get a lot of our lead generation. Some pages that we have behind the form are showing up in search which allows people to view the documents bypassing the form. At first I thought, well why dont we just no index that page so that it does not appear in search. But then I thought it would be smart to keep the pages indexed to keep the SEO value, Is there a way to keep these pages indexed but make sure that when they click the link in the SERPS that they need to fill out the form in order to gain access to the document? Something on the backend that checks to make sure that the referral URL was completed or something like that? Anybody deal with this before?
Conversion Rate Optimization | | PatBausemer0 -
Can Changing Meta Descriptions Negatively Impact SERP's?
I have just had a page start ranking well in key SERP's and I would like to change the meta description and add a price as we are extremely competative in that line. Could changing the meta description now a page is ranking negatively impact the SERP placing? Does anyone have any experience with this?
Conversion Rate Optimization | | robertrRSwalters0