What is wrong with our site?
-
Hello Seomoz friends.
I've about to pull all my hair out and need to turn somewhere. Our site, www.sightmax.com has been around since 2004. We used to be ranked at the top of page two on google under the keyword "live chat". We are no on page 4, heading to page 5.
Can anyone take a look at the site and see if anything jumps out at you? The only way we have been able to get on the first page, is the pay for google adwords (which we've been doing every month for 7 years).
Again, the site www.sightmax.com and the keyword is "live chat".
Any help or feedback would be appreciated SO MUCH!
Thanks!
Eric
-
Resslers tip here about varying the anchor text is one of the most over-looked factors. This is extremely important, as is the entire link profile being given consideration. You never want just one type of link vs another.
-
I've talked to a couple, but I've never worked with one. Just make sure to ask if they are using multiple servers across the country you are doing business in, that they are correctly using C-Blocks and that your links will be put in relevant content.
Another factor to remember is making sure your link landscape is diverse. Have both exact and similar keyword usage ("Live Chat" - "Chat Software" - "Live Chat Software"), a collection of both followed and no-followed links and websites with Page Ranks ranging from really low to really high. This makes it look more natural.
If you wanted to use a link building service for the high quality links, you could then go after low quality links on your own. Post on blogs about your topic, use social bookmarking, etc.
-
Thanks RM. I'm certainly considering Shannons proposal. Have you used any link building firms, if so, any names that you would highly recommend?
Thanks again to everyone for their participation.
-
Websites linking to you is one of the more important SEO techniques, and actually offers the highest potential. However, trading links with other websites will actually hurt you, and I would not advise doing that at all.
Link building comes from using various strategies in order to convince them to link to you. This could be through writing very informative or controversial articles (Link Bait), emailing webmasters or hiring an agency that specializes in it. These companies tend to have networks of websites that they use to build links. Because of that, it's very important to ask for references.
I would also suggest listening to what Shannon Lily has proposed to you for a technique. There is such an art to link building that any good tips will help!
-
Hey man, email me at shannonlilly@rocketmail.com I have a link building technique I would love to share with you privately.
-
Thanks for all the answers so far. Through all our analytics and conversion reporting, it does seem that the keyword is still "live chat" and not "live chat software" (or similar).
Link building will be tough since we are a commercial site and don't want to do reciprocal linking to someone that has nothing to do with SightMax.
The way the site is dropping, it feels like someone is duplicating our content on another domain name or some type of spamming. Seomoz tools give the site a "A" grade for the "live chat" optimization that is in place on the site.
I'd be very happy to get this site back to page two somewhere on google.
Thanks for all the nice help folks, I'm really struggling with this and have for quite a bit of time.
-
Ok, from my point of view your website title is a bit spammy.
I would of rather gone for the software name and then optimize each page/product accordingly with your chosen keywords and perhaps target more keywords than just the ones you chose as your site name.
Just a brief observation.
-
I concur here with Ressler.
You def need LOTS more quality links to gain front page exsposure but before you spend the time and money to do that (time is money) be sure that is the best term you should be going after.
You say you are using awords, I would split test which keywords (like i suggested before) actually convert clicks to customers (split testing will give this data too you).
You will then know which keywords are better for organic rankings. This is when PPC or CPC comes in handy!
-
First off, I agree with Shannon. There are some long tail phrases that would work better for you. As for a quantifying reason for why you are slipping: the #1 website in that search has 2414 linking domains, compared to your 300. Regardless of the overall quality, that is still a massive gap.
I would suggest two things:
- Go after less competitive long-tails (which will convert better)
- Either start, or get more aggressive on link building
Although having visitors looks nice, and makes you feel good, your ultimate goal should be to convert visitors to customers.
-
Hey Mate,
Well first off your site is really nice (good job).
Your aiming for a very competitive phrase. You would be better off and probably convert more seeing as how your service is not actually for live chat but rather the back-end of allowing people to have live chat on there websites. I would go for terms like live chat software, live chat program etc... You would convert better and rank easier. When I go to google and type in live chat its because I want to chat with someone live. Not find a software to do it myself.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Lots of Listing Pages with Thin Content on Real Estate Web Site-Best to Set them to No-Index?
Greetings Moz Community: As a commercial real estate broker in Manhattan I run a web site with over 600 pages. Basically the pages are organized in the following categories: 1. Neighborhoods (Example:http://www.nyc-officespace-leader.com/neighborhoods/midtown-manhattan) 25 PAGES Low bounce rate 2. Types of Space (Example:http://www.nyc-officespace-leader.com/commercial-space/loft-space)
Web Design | | Kingalan1
15 PAGES Low bounce rate. 3. Blog (Example:http://www.nyc-officespace-leader.com/blog/how-long-does-leasing-process-take
30 PAGES Medium/high bounce rate 4. Services (Example:http://www.nyc-officespace-leader.com/brokerage-services/relocate-to-new-office-space) High bounce rate
3 PAGES 5. About Us (Example:http://www.nyc-officespace-leader.com/about-us/what-we-do
4 PAGES High bounce rate 6. Listings (Example:http://www.nyc-officespace-leader.com/listings/305-fifth-avenue-office-suite-1340sf)
300 PAGES High bounce rate (65%), thin content 7. Buildings (Example:http://www.nyc-officespace-leader.com/928-broadway
300 PAGES Very high bounce rate (exceeding 75%) Most of the listing pages do not have more than 100 words. My SEO firm is advising me to set them "No-Index, Follow". They believe the thin content could be hurting me. Is this an acceptable strategy? I am concerned that when Google detects 300 pages set to "No-Follow" they could interpret this as the site seeking to hide something and penalize us. Also, the building pages have a low click thru rate. Would it make sense to set them to "No-Follow" as well? Basically, would it increase authority in Google's eyes if we set pages that have thin content and/or low click thru rates to "No-Follow"? Any harm in doing this for about half the pages on the site? I might add that while I don't suffer from any manual penalty volume has gone down substantially in the last month. We upgraded the site in early June and somehow 175 pages were submitted to Google that should not have been indexed. A removal request has been made for those pages. Prior to that we were hit by Panda in April 2012 with search volume dropping from about 7,000 per month to 3,000 per month. Volume had increased back to 4,500 by April this year only to start tanking again. It was down to 3,600 in June. About 30 toxic links were removed in late April and a disavow file was submitted with Google in late April for removal of links from 80 toxic domains. Thanks in advance for your responses!! Alan0 -
Moving the site and Rebranding
I was wondering about moving the site and rebranding. If one was to move their site with a good Google Page Rank, how long should you take before doing the updated redesign, cms update and url restructuring? I know that Matt Cutts has said that you should move BEFORE doing your redesign but I don't remember him saying how long you should take for each step. Thanks!
Web Design | | Therealmattyd0 -
Best way to indicate multiple Lang/Locales for a site in the sitemap
So here is a question that may be obvious but wondering if there is some nuance here that I may be missing. Question: Consider an ecommerce site that has multiple sites around the world but are all variations of the same thing just in different languages. Now lets say some of these exist on just a normal .com page while others exist on different ccTLD's. When you build out the XML Sitemap for these sites, especially the ones on the other ccTLD's, we want to ensure that using <loc>http://www.example.co.uk/en_GB/"</loc> <xhtml:link<br>rel="alternate"
Web Design | | DRSearchEngOpt
hreflang="en-AU"
href="http://www.example.com.AU/en_AU/"
/>
<xhtml:link<br>rel="alternate"
hreflang="en-NZ"
href="http://www.example.co.NZ/en_NZ/"
/> Would be the correct way of doing this. I know I have to change this for each different ccTLD but it just looks weird when you start putting about 10-15 different language locale variations as alternate links. I guess I am just looking for a bit of re-affirmation I am doing this right.</xhtml:link<br></xhtml:link<br> Thanks!0 -
How much does on-site duplicated content affect SERPs?
Hi, We've recently gotten into Moz, with our E-commerce websites, and discovered that it's crawler takes note of about 2500 pages which it thinks are the same (duplicated). We've now begun to completely rewrite every description of every product (including Meta Title/Description) so that this number may be reduced. Since this is the biggest issue Moz spots I'm wondering what the effect of fixing it will be on our position in the SERP (mainly Google). Does anybody have some stories or experience about this topic? Thanks in Advance! 🙂 Alexander
Web Design | | WebmasterAlex0 -
Site structure and blog tags for local with five locations
I have a client who has five locations. Their current web site was structured very well for the pre-penguin and Panda world. However it does not seem to do as well after these changes. I believe it would serve them both with their customers as well as on Google if they localized the site for each location. Currently all the content on the site if focused on one location that is in the largest metro. On the content side we have a plan to produce local content and blogs for each location. My questions are how to go about structuring the site map and blogs to provide the most local juice. I was also wondering how to properly mark up a site with a main trunk and five local branches. I am also trying to figure out how to structure the tags on the blog. On the site map itself I was planning on maintaining all the content as well as the older blogs in the main trunk of the web site. Under this trunk there is a locations page that currently goes to five pages that simply have an address as well as a bulletin board of upcoming events. The blog is directly off the main page with no tie to any location. Here are my thoughts on what I think we should do: I believe we should create a mini web site starting at the location page that has specific content and navigation related to each location. That the content should focus on the specifics of that area and what would serve that clientele the best. We should add to each branch location based on the key words and competition in that area. The blog off the main web site should continue to house the general categories that are already there as well as any other general posts. I think we should add a link to each store page with a location specific blog in each mini location site. Each mini location site should have it's own blog with specific blogs targeted towards the local market. This local blog would also feed in the general blogs from the "trunk" as they are posted. Relating back to my original questions: is what I outlined the right approach or is there a more effective way to do this? Is there any special mark up I should do to tell the directories what to do? How do I structure the tags for the blog? I was thinking of a structure like this: General blog/category/subject under the main structure : local blog/category/subject Any ideas of input on this? Ron
Web Design | | Ron_McCabe1 -
Thoughts on my site structure? (And a quick thank you!)
I've learned a lot through this site (and the community built around it) about everything SEO related. It's been extremely helpful in helping us help others to learn that all people (even those with a "disability") deserve respect and integrity. (Wow, that's a lot of helps!) So I wanted to give a quick thanks to everyone on this site who has helped, supported, and encouraged us. We really appreciate it. One thing I've been trying to do on my site is look at my categories and over all site structure. I've pruned a lot of things from the menu bar; pruned away and tightened up the categories, and even rearranged the navigation of the site. As you can see, I have several drop down categories up top. I wanted to see if I could get some feedback on how what I'm doing looks thus far, specifically as it relates to my categories / menus / navigation. Although any feedback you'd like to provide would be more than appreciated. One thing I'm curious about (and not sure how to tackle it) is regarding the top most item in the main menus. For instance you'll see I have a top level category called "Down Syndrome Resources" which takes them to all of the posts in that category. Under that, there is a drop down menus that gives them other categories, and even some pages that fall under the topic of Down syndrome resources. I'm not sure if people would know the top most item is a link, or just look at the ones below it. (If that makes sense.) (On a side note I have therapy as a category as well as parenting, the truth is those could all be sub-categories I guess since everything on my site pretty much could fall under "down syndrome resources." Maybe this is a huge FAIL I made when setting up my categories.) I'm also not sure if I should use some sub-categories as well. For instance I have a main category for Therapy. Under that I have posts about speech therapy, physical therapy, and occupational therapy. Right now they are all grouped into therapy. Do you think I should use sub-categories on those 3 terms, leave as is, or perhaps another option? Another question I have is regarding landing pages. It seems like I need to have a landing page for my top "key words." For example therapy. Now if you visit my /therapy you get the category index page, not a "landing page." Same would go for the sub-categories if I were to create them. So I'm not sure if I should make a new post or page naming it something else (maybe "Down syndrome therapy" another named "Down-syndrome-physical-therapy" etc) or something else. (Although therapy isn't really the keyword I want to rank for, I'm thinking more along the lines of children therapy, pediatric therapy, therapy for children with Down syndrome, etc. So maybe I need to rename my categories? I was going for shorter names, so I very well may have done this incorrectly.) All of these questions are things I'm not to sure about, so I'd appreciate any feedback or advice you can give me. And since I'm learning, I could be doing things wrong that I don't even know to ask. So feel free to tell me what you see that's wrong, you won't hurt my feelings. I promise. 🙂 Thanks in advance.
Web Design | | NoahsDad0 -
Mobile Web Sites
Hi I have started offering customers a mobile app view of their existing websites using sencha touch which works well. On visiting the website if a user visits via a mobile device they access the mobile app view of the site. I am looking for some best practice please - as many of the customers already have hosting with their existing website so would it be possible to use a subdomain of m.theirdomain.com which will point to the mobile website which will be hosted on our servers in the cloud. Or is the only alternative to use a subdomain for their mobile sites because they are hosted with us in the cloud of businessname.ourdomain.com ? Many Thanks
Web Design | | ocelot0 -
Will my site structure provide decent SEO?
We have an ASP.NET MVC website with a view that can dynamically display each product we offer. The product name is hyphenated in the URL, and this is what we’re using to pull the product from the database. So an example URL would be: http://www.mysite.com/Products/Florida/Sample-Product-Name We have another view that dynamically lists the products offered for each state. This page would contain links to the URL for each product offered in that state. The URL for Florida would be: http://www.mysite.com/Products/Florida We want to make sure that when we enter a new product into the database, the product is indexed by Google the next time our site is crawled. I know that Google will crawl through the links in our website, so the new product should get indexed as long as we have a link to it. In this case, the link will be on the view that lists the products for the corresponding state. I have 2 questions: 1) Is my understanding correct that Google will index the product page as long as it can find a link to it somewhere in my site? 3) To get Google to index each URL for content that is generated dynamically from a database, is having links in my site for each URL the only way to do it? Is there something we can do with the site map? Thanks in advance everyone! -Alex
Web Design | | dbuckles0