Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Can an incorrect 301 redirect or .htaccess code cause 500 errors?
-
Google Webmaster Tools is showing the following message:
_Googlebot couldn't access the contents of this URL because the server had an internal error when trying to process the request. These errors tend to be with the server itself, not with the request. _
Before I contact the person who manages the server and hosting (essentially asking if the error is on his end) is there a chance I could have created an issue with an incorrect 301 redirect or other code added to .htaccess incorrectly?
Here is the 301 redirect code I am using in .htaccess:
RewriteEngine On
RewriteCond %{THE_REQUEST} ^[A-Z]{3,9}\ /([^/.]+/)*(index.html|default.asp)\ HTTP/
RewriteRule ^(([^/.]+/)*)(index|default) http://www.example.com/$1 [R=301,L]
RewriteCond %{HTTP_HOST} !^(www.example.com)?$ [NC]
RewriteRule (.*) http://www.example.com/$1 [R=301,L]
Could adding the following code after that in the .htaccess potentially cause any issues?
BEGIN EXPIRES
<ifmodule mod_expires.c="">ExpiresActive On
ExpiresDefault "access plus 10 days"
ExpiresByType text/css "access plus 1 week"
ExpiresByType text/plain "access plus 1 month"
ExpiresByType image/gif "access plus 1 month"
ExpiresByType image/png "access plus 1 month"
ExpiresByType image/jpeg "access plus 1 month"
ExpiresByType application/x-javascript "access plus 1 month"
ExpiresByType application/javascript "access plus 1 week"
ExpiresByType application/x-icon "access plus 1 year"</ifmodule>END EXPIRES
(Edit) I'd like to add that there is a Wordpress blog on the site too at www.example.com/blog with the following code in it's .htaccess:
BEGIN WordPress
<ifmodule mod_rewrite.c="">RewriteEngine On
RewriteBase /blog/
RewriteRule ^index.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /blog/index.php [L]</ifmodule>END WordPress
Thanks
-
Just to follow up on your last question about 404s, Kim...
No, having a bunch of 404s like that will be no more work for the server than if they were landing on actual blog pages - in fact somewhat less work as the 404 page generally has less content and far fewer database calls.
Also, a page timing out due to server load (server working too hard) doesn't generally result in a 500 error, it just returns a timed-out error. 500 errors are delivered when something actually breaks the server's ability to deliver the correct page content.
Paul
-
Wow, you are very quickly and easily making me much better at what I do:) Thanks for that.
I actually just updated the code a couple days ago by adding the Expires code and fixing the redirect. Maybe the previous double 301 redirect could be the culprit? Or - something I mentioned in another question - there were a ton of 404s because of a blog that wasn't redirected to the /blog subdirectory correctly, which I fixed recently. Could something like that cause the server to work to hard and return a 500 server error?
I'll definitely check out the logs and Pingdom.
Great information and advice.
-
Sorry - and to be clear about your htaccess testing question - no there's no "tool" I've ever heard of. You test it by doing exactly as you've done - ensuring that pages respond correctly and with correct headers. Then you implement a monitoring system to ensure that you know every time that correct behaviour fails. That way you can get the site back up quickly, and have a record of when & how often it happened so you can properly troubleshoot if you have an issue.
Three troubleshooting steps
- become aware as soon as there is a problem
- fix the problem asap to minimize impact on users
- investigate and fix the root cause so it doesn't happen again.
All of these steps depend on a monitoring/alerting system, otherwise you'll always be behind the curve and/or working in the dark.
Hope that helps?
Paul
-
Great answer Paul.
-
As far as I understand, Kimberly, you've only changed the htaccess in the last day or 2? in which case the server error would have been from before your updates.
As far as monitoring - you can check the server error logs (via FTP or in cPanel if that's what the hosting account uses) to check for frequent 500-level server errors.
In addition, I strongly recommend that all commercial sites must have uptime monitoring in place. I like to use Pingdom's paid basic plan which allows monitoring of up to 10 pages. I then select a number of relevant pages and set the tool to test each page, and to check for an actual text snippet on each page (using their custom settings). I monitor things like the home page, the blog home page, a blog post, a blog category page, and critical call-to-action pages. Basically different types of page templates that might respond differently to server issues. plus critical money-making pages.
This way, Pingdom will alert you immediately any time those pages don't respond normally (like when a server gives back a 500 error, or the server goes unresponsive due to overload etc). Monitoring these pages every minute is the ONLY way to really know whether your server and website software are performing properly and consistently. This is a critical component of any professionally run website, in my opinion.
Often Pingdom confirms that things are running fine, but I literally can't count the number of times I've instituting uptime monitoring for new clients, only to find the site has huge downtime no one was really aware of, because they just aren't on their own site often enough to know when it's down. (And you certainly shouldn't be relying on customers to inform you the site has issues. By then it's FAR too late.)
Paul
P.S There are certainly other uptime monitoring systems out there, some are even free. I recommend Pingdom because I've used it for years and it's been consistently excellent. Also, it allows for per-minute checks instead of every 5 minutes, and can check for actual page content, not just server response. In addition, when it finds an outage, it runs a root cause analysis. So it would actually tell you that a 500 error caused the check failure (as opposed to server timing out, which is a different problem). No other affiliation.
-
Paul - Thanks for a new way to check and understand all this.
So, if I was able to visit the page just fine normally, and after setting the user agent to Googlebot, then I should be good? I never saw a 500 server error while visiting the page, just in Webmaster Tools. It was dated 2 days ago, but there have been other server error warnings over the past month or two in GWT, so maybe it is a resolved issue.
Can you suggest a method to confirm the overall proper functioning of the .htaccess code? Is there a tool you use to validate your .htaccess code? I checked response headers in Firebug and found all 200 OKs and 304s for images (from the expires header I assume) so to my amateur viewpoint, it looks good. I just don't want to tank the site unwittingly. Obviously not.
-
To note, Kimberly - Webmaster tools keeps a historical record of issues. It may be showing you server error that occurred in the past, but is no longer a problem. Easiest way is to test the URL it is reporting as having problems.
First test by visiting the URL using a regular browser. Then revisit using a regular browser, but with the user-agent set to imitate the Googlebot crawler since it's Googlebot that's reporting the error. (You can do this using the Set User Agent tool built into the Moz Firefox toolbar, or others. It's a critical capability to have for many purposes.) It's possible for the Googlebot to have issues even if a regular visitor sees none, so you want to test for both.
Assuming these tests return the 500 server error, just briefly rename the pertinent htaccess file for a minute, then go back and rerun the tests. If the error goes away with the htaccess disabled, you know the source of the problem lies in the htaccess rules. If the problem persists, you can be pretty certain it's not the htaccess causing it.
Make sense?
Paul
-
Kimberly,
It can, but without which 5XX it is, it is harder to diagnose. (Is it an endless loop, or something else)
I would suggest (based on you trying to redirect what appears to be homepage whether or not the request is for asp or html) this help from Apache. It is a bit deep, but you appear to want to do it yourself and this is a resource I would suggest.
If you look about a third down the page there is a content box that covers tons of variables.
Best,
-
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Is domain authority lost if you create a 301 redirect but mark it as noindex, nofollow?
Hi everyone, Our company sells products in various divisions. While we've been selling Product A and Product B under our original brand, we've recently created a new division with a new domain to focus on a Product B. The new domain has virtually no domain authority (3) while the original domain has some (37). We want customers to arrive on the new domain when they search for key search terms related to Product B instead of the pages that previously existed on our main website. If we create 301 redirects for the pages and content on the main site and add noindex, nofollow tags, will we lose the domain authority that we have from our original domain because the pages now have the noindex, nofollow tags? I read a few blog posts from Moz that said there isn't any domain authority lost with 301 redirects but I'm not sure if that is true if the pages are noindex, nonofollow. Do you follow? 🙂 Apologies for the lengthy post. Love this community and the great Moz team. Thanks, Joe
Intermediate & Advanced SEO | | jgoehring-troy0 -
301 Redirects to relative URLs not absolute a problem?
Hi we recently did a migration and a lot of content changed locations see: https://d.pr/i/RvqI81 Basically, the 301 goes to the correct location but its a relative URL (as you can see from the screenshot) rather than absolute URL. Do you think this is a high priority issue from an SEO standpoint, should we get the developer to change the redirects to absolute? Cheers.
Intermediate & Advanced SEO | | cathywix0 -
How to handle potentially thousands (50k+) of 301 redirects following a major site replacement
We are looking for the very best way of handling potentially thousands (50k+) of 301 redirects following
Intermediate & Advanced SEO | | GeezerG
a major site replacement and I mean total replacement. Things you should know
Existing domain has 17 years history with Google but rankings have suffered over the past year and yes we know why. (and the bitch is we paid a good sized SEO company for that ineffective and destructive work)
The URL structure of the new site is completely different and SEO friendly URL's rule. This means that there will be many thousands of historical URL's (mainly dynamic ones) that will attract 404 errors as they will not exist anymore. Most are product profile pages and the God Google has indexed them all. There are also many links to them out there.
The new site is fully SEO optimised and is passing all tests so far - however there is a way to go yet. So here are my thoughts on the possible ways of meeting our need,
1: Create 301 redirects for each an every page in the .htaccess file that would be one huge .htaccess file 50,000 lines plus - I am worried about effect on site speed.
2: Create 301 redirects for each and every unused folder, and wildcard the file names, this would be a single redirect for each file in each folder to a single redirect page
so the 404 issue is overcome but the user doesn't open the precise page they are after.
3: Write some code to create a hard copy 301 index.php file for each and every folder that is to be replaced.
4: Write code to create a hard copy 301 .php file for each and every page that is to be replaced.
5: We could just let the pages all die and list them with Google to advise of their death.
6: We could have the redirect managed by a database rather than .htaccess or single redirect files. Probably the most challenging thing will be to load the data in the first place, but I assume this could be done programatically - especially if the new URL can be inferred from the old. Many be I am missing another, simpler approach - please discuss0 -
301 redirects Ruby on Rails
Can anyone point me to the best way to implement 301 redirects on a Ruby on Rails website?
Intermediate & Advanced SEO | | brianvest0 -
SEO impact difference between a URL Rewrite and 301 redirect
Hi guys and girls! Just putting a new site live, we changed the URL from one thing to another and I created a 301 file redirecting the urls like for like. The developer installing it has created a different file with columns like: RewriteRule ^page/ http://www.site/page [R=301,L] RewriteRule ^/page/ http://www.site/page [R=301,L] What's the difference? The page redirects but is there a difference between the 301 redirect and this URL rewrite in terms of SEO and link value?
Intermediate & Advanced SEO | | shloy23-2945840 -
301 v/s 302 Redirection on Homepage (Multilingual)
Hello, Our website: http://www.luxresorts.com currently has a default 302 redirection to http://www.luxresorts.com/en. We would like to do a 301 redirection instead of a 302 to http://www.luxresorts.com. Our concern is that the site is multilingual and we wonder what effect would the 301 redirection have on search engine crawlers and how would this appear on SERP. When a search is done on Google.com, the English version of our website appears and when on Google.FR, the French version appears. Would the 301 redirection change the way our website appear on Google? Grateful if you could help us out in understanding the pros and cons/best practices for our concern. Thanks in advance. Tej Luchmun.
Intermediate & Advanced SEO | | luxresorts0 -
Can I make 301 redirects on a Windows server (without access to IIS)?
Hey everyone, I've been trying to figure out a way to set up some 301 redirects to handle the broken links left behind after a site restructuring, but I can only ever find information on 2 methods that I can't use (as far as I can tell). The first method is to do some stuff with an htaccess file, but that looks like it only works on Linux-based servers. The method described for Windows servers is generally to install this IIS rewrite/redirect module and run that, but I don't think our web hosting company allows users to log directly into the server, so I wouldn't be able to use the IIS thing. Is there any other way to get a 301 redirect set up? And is this uncommon for a web hosting company to do, or do you all just run your sites on Linux-based servers or your own Windows machines? Thanks!
Intermediate & Advanced SEO | | BrianAlpert780 -
Is it ok to use both 301 redirect and rel="canonical' at the same time?
Hi everyone, I'm sorry if this has been asked before. I just wasn't able to find a response in previous questions. To fix the problems in our website regarding duplication I have the possibility to set up 301's and, at the same time, modify our CMS so that it automatically sets a rel="canonical" tag for every page that is generated. Would it be a problem to have both methods set up? Is it a problem to have a on a page that is redirecting to another one? Is it advisable to have a rel="canonical" tag on every single page? Thanks for reading!
Intermediate & Advanced SEO | | SDLOnlineChannel0