Direct Traffic has Dropped 48% to Last Year
-
Since February of 2013 our organic traffic at http://www.weddingshoppeinc.com had been declining. We were able to get traffic back up to par with numbers from the previous year by December of 2013. In March of 2014 our direct traffic took a major hit and hasn’t improved. We know our mobile traffic is part of the problem, but the issue has affected traffic from desktop and mobile devices.
Is this an organic traffic problem, or is our decrease in direct traffic coming from somewhere else?
Has anyone else seen this issue, or does anyone have advice?
Here is what we’ve already looked into and updates to note:
- Before this issue, when we compared organic and direct traffic, direct was usually half of what organic was (i.e., if organic was at 10 visitors, direct was at 5). However organic traffic has followed normal trends and direct has dropped.
- In August we updated our .net code to MVC to drop our first byte from 1,700 to 300 milliseconds. However, if you look at our m. site, it’s around 1,000 milliseconds.
- We changed our SEO strategy in May to follow best practices. We’ve been rewriting old content. We haven’t ever done any black hat SEO, just have some old blogs from 2010-2012 that have too many keywords. These are getting edited.
- In March we moved our images to a CDN for our images.
- We’re currently working on server errors and broken links, but nothing significant changed around March to affect our traffic.
Very recently, our web developers said that they believed our direct traffic had been getting tracked wrong in Google Analytics prior to March 2014. However they think they fixed the issue in a March push. We've taken this theory into account, but we also see a drop in revenue at the time of their push that correlates with the drop in traffic, so we know there’s a bigger issue.
Any input you can provide would be greatly appreciated!
-
Thanks for the feedback! We have looked at the mobile vs. desktop and both are down. I segmented just the mobile and it doesn't appear that any browser type is the cause. I do recall us reviewing the iOS issue awhile ago but that didn't appear to be the issue we saw this March. The missing direct traffic has not moved to another channel either and online sales have decreased so we haven't been able to identify this as a incorrect GA implementation.
We have seen some issues with organic traffic too. Since a certain amount of direct / none traffic is organic, do you think this could be an organic SEO issue? The percentage decrease of direct traffic is higher but the actual decreased number of sessions for direct/none and organic are comparable.
-
Hi
There was a Google Update in March: http://moz.com/google-algorithm-change
Developers have a tend of not implementing GA properly and tracking things incorrectly - our developers do it all the time.
If your developers are saying its been tracking wrong, which channels have been affected, are these channels now up and Organic down since they made the changes.
If you have access to Search metrics - has your Search Visibility dropped over the same time period.
I would then do some further digging as Fabio touched on, and as well as what devices aren't performing as well, what pages aren't performing as well. What has changed on these pages.
Or is it a simple case - you have stayed pretty still and your competition has caught up to you and over took you?
-
Hi Jimmy,
Any chance you split that traffic by Mobile vs Desktop and then on Mobile traffic check the direct traffic by device? Sometimes it is related to a specific device or browser that is sending the wrong referral data.
I remember this Cyrus post, about Bing traffic (https traffic) showing as direct traffic. And there is also a post by Shahzad Abbas from Define Media on iOS traffic messing up with analytics reports. Maybe you can read those and have some insights.
Cheers,
Fabio
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
A semi client of mine reached out to me recently that another site scraped his whole site and traffic dropped significantly.
Someone that reaches out to me on occasion for help but is mostly an SEO DIYer recently had his site copied completely and his traffic dropped significantly immediately after. I have never had a client experience this in the past. Does anyone have suggestions or expertise on this? See his question and what he has done below. Jeremy This site scraped my credit site. Its appearance coincides with a dramatic sitewide decrease in Google traffic.I submitted a takedown request by paying this company $200. No results yet. My hosting company also placed blocks on the site HTML which pings my server for CSS and picture files. My Google Webmaster tools account shows inbound links coming from the copycat. Is there something more I should be doing? Copy Site: http://masqueros.com/Real Site: https://www.savvyoncredit.com/
White Hat / Black Hat SEO | | jeremyskillings0 -
Which one is highest Traffic Generation forum ?
Hello guys, can any one please suggest me Good highest Traffic Generation forum For Business. as there are many but i need best sites Which could generate Good traffic,As i am new to Forum posting. any export can help please. Thank you in advance, Falguni
White Hat / Black Hat SEO | | innovativeecomindia0 -
Do Ghost Traffic/Spam Referrals factor into rankings, or do they just affect the CTR and Bounce Rate in Analytics?
So, by now I'm sure everyone that pays attention to their Analytics/GWT's (or Search Console, now) has seen spam referral traffic and ghost traffic showing up (Ilovevitaly.com, simple-share-buttons.com, semalt.com, etc). Here is my question(s)... Does this factor into rankings in anyway? We all know that click through rate and bounce rate (might) send signals to the algorithm and signal a low quality site, which could affect rankings. I guess what I'm asking is are they getting any of that data from Analytics? Since ghost referral traffic never actually visits my site, how could it affect the CTR our Bounce Rate that the algorithm is seeing? I'm hoping that it only affects my Bounce/CTR in Analytics and I can just filter that stuff out with filters in Analytics and it won't ever affect my rankings. But.... since we don't know where exactly the algorithm is pulling data on CTR and bounce rate, I guess I'm just worried that having a large amount of this spam/ghost traffic that I see in analytics could be causing harm to my rankings.... Sorry, long winded way of saying... Should I pay attention to this traffic? Should I care about it? Will it harm my site or my rankings at all? And finally... when is google going to shut these open back doors in Analytics so that Vitaly and his ilk are shut down forever?
White Hat / Black Hat SEO | | seequs2 -
What penalty would cause this traffic drop (Google Analytic Screenshot)
This ecommerce site was hit (mostly) slowly by updates but there is nothing in GWT. Below is the graph. Keep in mind that most of our traffic is return customers, so the drops don't look dramatic, but they are. "New Visitors" doesn't show the drop. This is a "Daily" Google Analytics setting. The drop I've circled is May 23-May 24, 2013. It was a huge hit in non-return customers. This graph is "Unique Visitors" I don't know why the "New Visitors" graph is not showing the dip Although we had some big drops, a lot of the drop was gradual. Any help in identifying what could be causing the problem is appreciated. ga.png
White Hat / Black Hat SEO | | BobGW0 -
Loss of 85-90% of organic traffic within the last 2 weeks.
Hey Everybody, Have a client that recently came to us asking for SEO help. Did some initial analysis on their current SEO status and most everything looked pretty good. On-page work was pretty good, nothing really lacking there other then missing alt tags for all images. Their linking profile looked good too. Lots of good links from quality sources, all relevant. Client has done some good press releases. They could probably use a bit more focus in their content as it is somewhat general and not keyword focused. Initially it didn't look like they needed any help with their SEO, so was a bit curious as to why they contacted us. Today we get their google analytics information and immediately noticed that they have had a 85-90 percent drop in organic traffic from all major search engines that started about two weeks ago. If all their SEO looks to be done properly, any ideas what would account for the massive drop in traffic? The only thing that looks like may have happened is that they may have dropped a couple spots from position #1 to position 2-3 for some of their highest traffic terms. Even if that is the case, I would not expect such a high drop off in terms of organic traffic. Just curious as to what anyone else can attribute the huge drop in traffic to or what else may help identify the issue. It's almost as if analytics was turned off or removed from the site, but that is not the case.
White Hat / Black Hat SEO | | Whebb0 -
Does the Traffic boost SEO/SERP ranks?
Hello, I know a guy that sells Organic traffic, bought 10k from him, will this help me to bost google seo ranks? Attached a screenshoot thank you!
White Hat / Black Hat SEO | | 7liberty0 -
Redesigning my site, and not sure what is best for seo, subfolders or direct .html links?
,I have 4 examples to choose from, what is best:? http://hoodamath.com/games/dublox/index.html http://hoodamath.com/games/dublox.html http://hoodamath.com/dublox/index.html http://hoodamath.com/dublox.html
White Hat / Black Hat SEO | | hoodamath0 -
AdWare is Sending Me Traffic - Why?
I have a client who is receiving a good bit of traffic from a source that I believe to be AdWare, which is obviously bad. I didn't commission anyone to do this, so I'm at a loss as to where it originated, but it sends me many unique users per day - of course, the bounce rate is 80%, and the average time on the site is 8 seconds. If I were to change site servers, would that A) stop the AdWare traffic, and B) change my rankings?
White Hat / Black Hat SEO | | stubenbordt0