Google Reviews & Third Party Reviews
-
Hi
We have a third party review provider, but were also looking at increasing our Google reviews.
However after more research, should Google reviews only be used on local listings?
For organisations which don't have a physical location to buy from - is the solution to use organisation schema, which incorporates 'reviews on other sites' with the hope Google may show your Feefo review count?
When checking similar companies - all seem to have the organisation knowledge card and not the local Google My Business listing.
Is it worth pursuing extra reviews on Google My Business or not?
Thanks!
-
Perfect, thanks for your feedback
We have third party, but I have seen sites which use both third party and google customer reviews.
The only thing I am unsure of is, if a customer gets sent 2 emails & ways of leaving feedback it may get confusing... will keep looking into it!
Do you have organisation schema or are you just focusing on the local listing?
-
We use Google My Business reviews simply as it makes us stand out against our competitors when searching for our main keyword. We are looking into third party review providers but at the moment, simply requesting our customers leave us a review on GMB is good enough for us. It's also quick, free & easy, Google allows you to create a link that directs straight to the review box which both our marketing and sales teams send out. I would say it's worth pursuing extra reviews simply because it is so quick & free and very easy to respond to reviews left by customers. Our business is mainly online, however, we have received customers who made their final decision to choose our company by looking through our reviews.
https://support.google.com/business/answer/7035772?hl=en-GB - guide how to create your link for reviews
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Any Success Getting Fake 5 Star Google My Business Reviews Removed From Competitors?
Hi, I am working on a competitor who is obviously building up fake reviews using a 3rd party service. I need to build more evidence. A majority of his reviews on Google My Business, they are done by reviewers with very few reviews (no profile pic), and that seem to review 3-4 companies in the Chicagoland area the exact same day. This happens again and again. It started about 1.5 years ago. Before that everything looks normal. Any idea how much proof I need to actually get those reviews and/or his company removed? I am working on getting access to a private group on Facebook where he talks about it. Thanks in advance!
Reviews and Ratings | | vetofunk1 -
Business name change - Impact on reviews?
Hi I have a client who has created multiple GMB listings for his business using the same address, post code and phone number and I am trying to sort it all out. 2 of the listings have 1 review and 1 of them has 13 reviews. Obviously i want to keep the listing that has 13 reviews and delete the other 2. Keeping the listing with 13 reviews means I will have to update the business name in Google my business because it was originally entered wrongly. Will the profile need to be verified again? Will my client be able to keep those reviews or will they be deleted? Thanks
Reviews and Ratings | | coolhandluc1 -
Does anyone use an embeddable Google review widget?
Currently, I use an embeddable Yelp review widget on my site. The widget I use has been helpful, but is no longer actively maintained and I'd prefer to show Google reviews instead. Does anyone have a recommendation for a widget to embed Google reviews?
Reviews and Ratings | | Dions0 -
Bug In Google System. Google Says Is Not Bug.
Hello Moz fellowship. Ive been learning and following SEO and local optimization for many years. MOZ has been a SEO playbook and bible for me. Im running into a transparency issue with Google and need some help please. I sent Google GMB this email:Hello GMB "Hello GMB There is a bug in your system that revises a previously posted review date to a become a new current post date. The bug occurs when someone updates a previously posted review with new pictures or deletes and updates new pictures. When the deletion occurs and new pictures are uploaded, the old review becomes the new date of the picture updates. This bug allows an old review to become a new review. I can send screen shots and can explain how I found this out if Google would like. Basically it doesn't show a true representation of the time line of posted reviews. Thank you"Google GMB support on the phone says it is not a bug. The problem is that its show non-factual and untruthful timeline information to potential consumers because of the original review date changes. The rep says that example: a reviewer from 3 years ago original review could show up as the most recent review with the most recent date. The main problem is, any consumer shopping and doing research would misinterpret this as being the newest review when it was not. On GMB dashboard the date gets revised to show the latest date. There is no notation that the review is old or that there has been a modification to the original review. So where is the transparency on Google's side to show the customer the actual real date of the review? This problem opens up a can of worms for millennials trying to make it happen and for business owners that are trying their best to become better at their service, etc. Especially when you want the newest review and not something from years ago or months ago or dealing with a potential harassing customer who knows the bug exist and will take advantage of the flaw and constantly update his review so it shows as being the 1st all the time. How does the online customer know this is happening?thank you.
Reviews and Ratings | | Carwrapsolutions0 -
Adding Google Reviews to Testimonials Page
Can anyone verify if it is allowable to add Google reviews to your testimonials page? I know you can't use schema on these reviews. If it is allowable, should these be images so that they don't get indexed and flag duplicate content? Thank you in advance for your help. Rita
Reviews and Ratings | | AAEPA20110 -
Combining reviews and duplicate content
We have some items in different colors or slightly different styles. For example if there is one series of helmets with almost same features and if we have many item pages we get reviews for each one seperate. We want to combine the reviews to increase our conversion rates. For example if style1 gets 5 reviews and style 2 gets1 review and style 3 has zero reviews combining them will help style 2 and style 3 conversion rates. Our review system cannot put all these reviews in one page. So if we combine reviews each page will have duplicate review content. Will this be bad for SEO?
Reviews and Ratings | | rbai0 -
Having Yelp Reviews Removed
Since we all work with Yelp on a local basis, I believe many are aware that if a review is placed by a non customer about a company, Yelp will typically remove them if you show that it isn't valid, etc. We all know they made a show of outing those who posted fake reviews as well. Here is a question I have though: Have any of you been aware of Yelp taking down valid negative reviews for companies? I have just run into this and find it somewhat perplexing. If you know of this, I would love to hear how it happens? Thanks,
Reviews and Ratings | | RobertFisher2 -
Google reviews only show up in local results, right?
Two quick questions: 1. google reviews only show up in local results right? 2. If you're 100% e-commerce business with no office location, can you even get a google review? Thanks, Ruben
Reviews and Ratings | | KempRugeLawGroup0