Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Let your reputation grow with Reviews AI
      Moz Local

      Let your reputation grow with Reviews AI

      Learn more
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Unlock flexible pricing & new endpoints
      Moz API

      Unlock flexible pricing & new endpoints

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. SEO Tactics
    3. Local SEO
    4. Local Listings
    5. Google listing only appears when I move / zoom in or out of the map

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Google listing only appears when I move / zoom in or out of the map

    Local Listings
    2
    5
    3069
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • nhhernandez
      nhhernandez last edited by

      Hi everyone,

      We are having an issue with this local business. The Google listing isn't immediately appearing on the map. You have to move the map or zoom in and out for the listing to appear. I find this really odd as our competitors - with no reviews and way further in proximity - are appearing with no issues.

      The listing is only about 4km where I'm doing the search, while competitors with no reviews are about 20km away. We are ranking in the top 5 organically for the search term I used (pool renovations brisbane), but nowhere in local unless the map is moved. When the listing appears, sometimes the pin also looks grey instead of red, while others are red (if that makes sense).

      On top of this, their organic rankings have also been on a downward trend since June. I'm currently doing a backlink audit to see if it's contributing to the issue. If anyone also has other ideas, could you please let me know? Thanks.

      1 Reply Last reply Reply Quote 1
      • nhhernandez
        nhhernandez @MiriamEllis last edited by

        Hi Miriam,

        Yes, these are very helpful! Thanks for the advice on doing a competitive audit. I will certainly do this for both clients! 🙂

        1 Reply Last reply Reply Quote 1
        • MiriamEllis
          MiriamEllis Subject Expert @nhhernandez last edited by

          Hi Nikki,

          Searching for "pool renovations brisbane" from the US, I am seeing your business come up 12th in the local finder view. I see that Google is marking the city center of Brisbane roughly at the corner of Albert and Queen Streets and that the majority of the businesses in the local finder are clustered right around that nexus. However, I do also see some other businesses (including yours) are on the other side of the Brisbane River from this, including one that is farther away than yours (MPR) and is outranking you. From my location, I'm unable to reproduce the filtering activity you are experiencing, but clearly, you're seeing it happen.

          Scenarios like this generally require doing a full competitive audit. I would actually recommend that you do two of them, in this case. I would look at the top ranking business, and I would also pay special attention to Wahoo Pool, which is also far from the other businesses, but has earned many more reviews and is managing to rank #3, at least in my results. This article contains a spreadsheet for doing this type of audit, though you may want to look at even more signals than it covers: https://moz.com/blog/basic-local-competitive-audit

          I'd stack up my client's numbers against both the top ranked business and this other competitor to see if you can find where they are pulling superior numbers. Like your client in the legal business, it may well just be a case where you'll have to out-do competitors to convince Google that this business is the one that deserves to rank. And, of course, you'll be wanting to resolve any issues the audit turns up for the business.Typically, audits yield insight, but if your audit turns up no clear narrative that could explain why the client isn't showing up at the automatic zoom level, you are left with:

          1. Something you are overlooking

          2. A bug or weird behavior on Google's part that could resolve

          Hope these thoughts are helpful.

          nhhernandez 1 Reply Last reply Reply Quote 2
          • nhhernandez
            nhhernandez @MiriamEllis last edited by

            Hi Miriam,

            Thank you for your response and sorry for the delay in responding!

            1 - No, there are no other businesses in the same category located at this address. I have seen instances where Google filtered out same category businesses in the same building - one of our clients is actually experiencing this! They are lawyers that share the same office as 3 other lawyers and our advice was to try and have the best ranking power out of the listings they're competing against.

            2 - Camp Hill is a suburb in the city of Brisbane. Customers usually use the term "pool builders brisbane" or "pool renovations brisbane" when looking for local pool service providers. We want to rank highly for these terms and also appear in the local maps for these terms, but we are getting filtered out for some reason. I understand that results vary also on proximity of the searcher, however, where I'm searching from (Brisbane's central business district), the business doesn't appear readily on maps. The business is only about 4km away from where I'm searching from, but competitors that are as far as 19km away appear on maps with no issues.

            Any help would be appreciated. Thanks Miriam!

            MiriamEllis 1 Reply Last reply Reply Quote 1
            • MiriamEllis
              MiriamEllis Subject Expert last edited by

              Hi Nikki!

              I'm so sorry you haven't received a response yet to your good question. Often, that zooming behavior you're reporting is a sign that Google is filtering out the listing. First question from me. Are there any other businesses in the same category of business located in your building or within the surrounding couple of streets? Please, let me know the answer to that.

              Also, is the search term you're asking about specifically "pool renovations brisbane"? I see your business as being listed in Camp Hill Queensland. What is the relationship of Camp Hill to Brisbane, please?

              Thanks!

              nhhernandez 1 Reply Last reply Reply Quote 2
              • 1 / 1
              • First post
                Last post

              Got a burning SEO question?

              Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


              Start my free trial


              Browse Questions

              Explore more categories

              • Moz Tools

                Chat with the community about the Moz tools.

              • SEO Tactics

                Discuss the SEO process with fellow marketers

              • Community

                Discuss industry events, jobs, and news!

              • Digital Marketing

                Chat about tactics outside of SEO

              • Research & Trends

                Dive into research and trends in the search industry.

              • Support

                Connect on product support and feature requests.

              • See all categories

              Related Questions

              • agrier

                Google My Business: Company listing is showing in search instead of division address - similar names/same city

                Hi! I have a client whose company name is very similar to one if their company divisions. This division has multiple locations but its main location is in the same city as the parent company. The problem is that when you search for the division, the parent company shows up. The parent company has a physical address, but most users searching need to be going to the division address which takes customers. They are having problems with customers coming to the parent company address instead. I have made the Google My Business parent company page to show service areas instead of their business address. Yet, their listing still comes up first when searching for the division location. This is because of part of the parent company name is in the division name. My client wants users to be able to find the division more so than the parent company. Anyone had this issue before? Any tips would be great!

                Local Listings | | agrier
                0
              • varun1800

                Issue in "Suggest an Edit" feature of Google My Business

                "Suggest an Edit" feature of Google My Business is allowing the competitors to change your business details, that too without your prior permission! I have put together a piece on the issue we faced and you can review the same here: https://www.kvrwebtech.com/blog/issue-in-suggest-an-edit-in-google-my-business-is-it-a-bug-or-a-major-pitfall/ What are your thoughts on the same and what should be the right solution?

                Local Listings | | varun1800
                1
              • David-Kley

                Google Local Storefront or Google Service Area?

                We have been seeing some strange things happen in Google local after the most recent update. We used to show up in the maps all the time and have made no major edits or changes to the profile. Now when we search for our services, we show up high in the organic results, and not at all in maps (local listings). We have our profile setup as a service area since we do meet with people and provide services at their location, but also have checked the option that we also serve people at our address. I am wondering if the recent update favors actual storefronts when people are searching for services. Any ideas? Technically all the actual work is provided at our location, and the service we provide at the service area locations is based upon consultations. If we switched it to an actual storefront listing could that possibly help? Our profile is fairly strong, and has reviews, long history of posts, etc. What gives Google?

                Local Listings | | David-Kley
                1
              • EcommerceSite

                How long until an address changes after verification on Google My Business?

                Started working with a company recently that had a Google My Business with an old address. I went ahead and claimed it and verified it with the postcard, but it still shows the old address if search. How long will that be?

                Local Listings | | EcommerceSite
                0
              • JohnWeb12

                Does Google Penalize for Hiding Address?

                I have a situation where a client is working out of their home. I know that Google does not like when you list a business with a home address so we have hidden the address on Google, but are wondering if Google penalizes businesses for hiding it? When listing them to other directories we do our best to find ones that we can hide the first line of the address. But does that matter? Should we just be listing to our normal directories with the address visible? Does a mix of hidden addresses and visible ones hurt your rankings? Thanks in advance for your help!

                Local Listings | | JohnWeb12
                0
              • PeteC12

                Should my website link to my google business listing given that I already link from google business to my website ?

                I have a website with individual Location Landing Pages for each of my Depots.  I also have individual Google Local Business Listings for each of my depots. Should I have a link from my Website Location Landing Pages to the associated Google local Business listings or not ?... Given that I already have a link on my Google Business listing to the relevant Location Page on my website. I wasn't sure whether linking both ways would be more beneficial thus enforcing things better or whether it's not needed to link both ways . thanks Pete

                Local Listings | | PeteC12
                0
              • KempRugeLawGroup

                Wrong Category Displaying Google Business Page?

                Our firm keeps displaying "bankruptcy attorney" on google business page. Granted, we do that, as well as a variety of other services, but our primary category is "Personal Injury Attorney". I was told the categories are randomly selected, but I don't think that's true. Every time I've looked (or had other people look for us) on local, it displays as "bankruptcy attorney." What should I do? Is there a way to lock in the "Personal Injury Attorney" category, so it's the one that displays? Should I get rid of all the other categories except for "personal injury attorney?" Any other suggestion? Thanks, Ruben

                Local Listings | | KempRugeLawGroup
                0
              • studio35design

                Competitor outranking me on google with their yelp, facebook and youtube pages

                I'm working to rank for a local search term (my city wedding photographers). I'm frustrated that my competitor is outranking me not with their website (they are no. #9 and I'm #6) but with their Yelp account (#1) Facebook Account (#5) and Youtube account (#7 - not outranking me, but right below me). I'm going to continue working on my SEO to hopefully get higher up, but even then, they are basically dominating page 1 with their links. It gets worse on page 2. They are showing up 5 times for youtube/vimeo videos, and 1 time with a spammy landing page with no images, full of keyword anchored links to their main site. What gives? Since when are social media profiles outranking local sites on google organic searches? Could it be that our keyword is just so low competition that google has allowed all this stuff to rank so highly?

                Local Listings | | studio35design
                0

              Get started with Moz Pro!

              Unlock the power of advanced SEO tools and data-driven insights.

              Start my free trial
              Products
              • Moz Pro
              • Moz Local
              • Moz API
              • Moz Data
              • STAT
              • Product Updates
              Moz Solutions
              • SMB Solutions
              • Agency Solutions
              • Enterprise Solutions
              • Digital Marketers
              Free SEO Tools
              • Domain Authority Checker
              • Link Explorer
              • Keyword Explorer
              • Competitive Research
              • Brand Authority Checker
              • Local Citation Checker
              • MozBar Extension
              • MozCast
              Resources
              • Blog
              • SEO Learning Center
              • Help Hub
              • Beginner's Guide to SEO
              • How-to Guides
              • Moz Academy
              • API Docs
              About Moz
              • About
              • Team
              • Careers
              • Contact
              Why Moz
              • Case Studies
              • Testimonials
              Get Involved
              • Become an Affiliate
              • MozCon
              • Webinars
              • Practical Marketer Series
              • MozPod
              Connect with us

              Contact the Help team

              Join our newsletter
              Moz logo
              © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
              • Accessibility
              • Terms of Use
              • Privacy

              Looks like your connection to Moz was lost, please wait while we try to reconnect.