Seasonal Setting Options for Google My Business
-
Hi there,
Not sure if anyone will have any insight but I have a seasonal business that I am closed for from September to March. I don't want to mark my business as "permanently closed" through Google My Business as I don't want my customers to think I've gone out of business. I've seen a few times through forums that you can change your business to temporarily closed, but I can't find the specifics on how to do this. Any insight, suggestion or resources would be great!
Thanks!
-
Here is the answer that I've received:
"Hi
At the moment the work round is to set as open for 1 minute at 2am on Monday morning.
It worked for a top contributor but not for Nathan who tried it.
I think it could be a bug affecting older GmB entries?
Its been known about for a long time.
Andrew."
-
Brick and mortar - I have a patio furniture store.
-
Thank you for documenting your experience, Matt. May I ask, is your business a service area business (like a plumber), or brick-and-mortar?
-
I actually ended up finding a link for Google Customer Service and got on a support call with a rep to review my situation. There was quite a bit of back and forth and proof required to show why I wanted "temporarily closed" vs. Closed and I needed to provide a 're-opening date' to achieve this. But I was able to achieve it.
The other thing to mention is that there are two ways you can be found on Google for Business listings: 1) via Google Maps Search (google.com/maps) and 2) Google Search.
For the Google Maps Search it is not possible (I confirmed with a Google specialist) to temporarily close a location via the Maps. Google Maps requires you to be open or closed.
For Google Search, once the seasonal location is ready to re-open you have to contact them again to have "Temporarily Closed" removed from your listing.
Hope this helps.
-
Hi Miriam,
I've posted on the GMB Forum and let you know if I've an answer.
-
Hi Jonathan,
I wonder if Matt ever posted to the GMB forum. This seems like a bug. I would recommend reporting and would be grateful if you'd let me know what you hear from the Gold Product Experts there.
-
Hi Miriam,
I've the same issue. It seems that you need 1 opening day. You can check the video in attach.
Regards,
Jonathan
-
Hmm, I wonder if there's a bug, Matt. How this should work is that you simply remove your open hours when you're not open and then put them back up again when you are. But you're encountering an error message? If that's right, I'd take this to the Google My Business forum: https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/bd-p/Basics_for_Business_Owners
Do a search there first to see if anyone else is encountering a similar problem right now. If not, post your business details, explain exactly what you're trying to do and ask if you're dealing with a bug or are making a misstep somewhere along the way.
-
Thank you so much for the suggestion. The info you tried above was the first way I tried to mark as temporarily closed but as soon as I tried to close all the "regular" hours I got an "invalid or missing data error". Do you know if this only works if there are special hours set (i.e. for holidays?)
-
Hi Matt!
Glad you've asked, and you're right - you definitely don't want to mark your business as closed. Instructions for this are found in the Guidelines for Representing your Business on Google, which read:
Seasonal hours
If your business has seasonal hours, use the following guidelines:
- During the season in which you’re open, set hours that reflect the current season's opening hours. You may set special hours for holidays, temporary closures, or other events.
- When your business is out of season, remove all opening hours, so they appear as unset. Set your opening hours again at the beginning of your next open season.
Hope this helps and that you have a good open season!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Business Citation Issue
Hey Experts, I have a website which is providing local business services to US clients. For this purpose, I have created the separate landing pages for each client. Now my question is that I have done citation for that particular landing page not for the root domain. Now the client has decided to stop working with us and I removed the business name and detail from that landing page but the landing page still exist on dummy business name. But citation of that business page still exists. Then how that business citation can affect that linked page? I mean it will affect the page ranking or Google trust or relevancy?
Local Listings | | urhaiurg0 -
Maps: How to get business showing for [keyword] + [location]
Hi there, I'd like to know how to improve a business listing so that it shows up not only when people type in the company name but also when they type in keywords related to that company. Say the company is a yacht broker based in Portsmouth. How would I get their listing to show in Google Maps when people search for: 'yacht broker' (when Google knows their location is near Portsmouth) and 'yacht broker portsmouth' or 'yacht broker hampshire'. Many thanks.
Local Listings | | Bee1591 -
Google Knowledge Graph Missing Telephone Information/Multiple Locations
Does anyone have experience correcting the Google branded knowledge graph for a local listing? We have an issue with the knowledge graph not displaying telephone numbers on a clients local knowledge graph panel in the SERPs (for desktop searches). We manage over 1,500 local listings for the same company and the majority of those listings display telephone numbers on the right hand side of the branded knowledge graph panel. However, a handful do not display a telephone number. If you click through the map section of the knowledge graph panel, into the Google Maps/Google My Business page the numbers are listed, they are just not showing up on the knowledge graph panel in the SERPs. The local numbers are listed on the Google My Business page. Does anyone have any experience with this and can recommend what other items we should check for that could help get the numbers to show up on the on the knowledge graph panel in the SERPs? Thanks for the help!
Local Listings | | lunavista-comm0 -
Two businesses with the same adress
Hi Guys, A client of mine took over an competitors site 12 months ago. They sell almost the same products and both websites now list the same address on their contact page. Local search isn’t really important to them (webshops). They aren’t really active with Google plus reviews. but I’m still wondering. Could this cause any ranking problems? A lot of online citations still mention the old competitors address and two almost identical company’s with the same address sounds like an bad idea. Any suggestions about this topic? Just as a side note: the competitors site lost a lot of traffic, which is caused by a lot of different problems (double site migration were they didn’t think about SEO). So I would love the hear your thoughts about this specific ranking problem. Thanks a lot!
Local Listings | | Bob_van_Biezen0 -
Google Plus Pages for Doctors, SUPER confusing..help!
Hi Moz community, I carefully reviewed all info I could find and still cannot figure how to make this work. I am working for a medical practice that has 4 different office locations in my county. There are also 5-6 doctors and all of the doctors MOVE throughout the week from location to location. I know (from reading Google's exact guidelines) that they suggest creating a page for the doctor using only their name in addition to creating a page for each location. How do I set those doctor pages up? What location do I use? What contact info is okay to use etc? Super lost. Thanks all! Ricky
Local Listings | | RickyShockley0 -
Best practice for setting up multiple Google Places listings?
Hello, My client has just opened up two new smaller offices which I now need to have listed on Google Places as the primary office is. How is this done (using best practice)? Thanks
Local Listings | | Martin_S0 -
Should my website link to my google business listing given that I already link from google business to my website ?
I have a website with individual Location Landing Pages for each of my Depots. I also have individual Google Local Business Listings for each of my depots. Should I have a link from my Website Location Landing Pages to the associated Google local Business listings or not ?... Given that I already have a link on my Google Business listing to the relevant Location Page on my website. I wasn't sure whether linking both ways would be more beneficial thus enforcing things better or whether it's not needed to link both ways . thanks Pete
Local Listings | | PeteC120 -
Website blocked by Robots.text while in Google Places Pending.
Hello everyone, If I have pending google places listing, and I added my websites robot.text to block search engines. Will I still get accepted in Google Place? The reason is. We want to block the Google Places listings from search, and only show up on the google places listings. As we have to have a similar website with more explicit content we want to rank on the search results. www.mywebsitetor.com (google places) (PG)
Local Listings | | EVERWORLD.ENTERTAIMENT
www.mywebsitetoronto.com (organic ranking) (A) Hope this make sense, thanks for your help.0