Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Another company is coming up in search results when I type in my phone number
-
If I search for my client's phone number on Google, without gaps, ie 02036315541, another company comes up at the top of the list. This company has a similar name to ours, but it is in a different town and it does different things. My company name is Energy Contract Renewals https://www.energycontractrenewals.co.uk/ and their company is https://energyrenewals.co.uk. As far as I can see, the other company does not mention our phone number anywhere on their site or on their GMB page so I don't know why they are coming up. We do not come up at all for this search.
However, if I put our phone number in like this: 020 3631 5541, our company does come up and the other company does not.
Anyone know how I can correct this or if it is even possible to do something about it?
-
My pleasure, Maureen!
I'm so glad you asked about Moz Local. We have a whole new-and-improved Moz Local now, and yes, we are definitely supporting the UK. See more here: https://moz.com/help/moz-local
Please write to help@moz.com if you have any questions about what we can do for your clients in the UK, and I'm so glad you found help in the forum.
-
Hi Miriam
Thank you for your very full reply, I appreciate your help. I agree with you it is a low priority and I have pointed this out to the client! The suggestion that Shannon made has already started to produce results and I agree with you that the website needs to have more links and a higher domain authority. We have recently taken over the website and are busy adding content to it as it was quite meagre in its content. Earning backlinks is our next objective.
Question: does Moz Local now work for UK businesses? A couple of years ago I used it for a client and when it came up for renewal I was told by Moz that it no longer supported UK businesses. So Moz gave me a refund as it had accepted online payment for the renewal. I had assumed it still didn't support UK businesses, but if you're saying it does, that's a whole other ball game! Please could you advise on this as I have several clients that would benefit from Moz Local.
Thanks again for all your help.
best regards, Maureen
-
Hi Maureen,
Thank you for bringing your question to the forum. I have a few of thoughts on this:-
First of all, folks are very unlikely to be seeking your business or your services by entering a phone number. So, I would call this concern a very low priority.
-
However, here's what I think may be going on, as I was unable to immediately find anything connecting your phone number with your competitor (something may exist somewhere, but you'd need to hunt to find it if it does): I suspect Google is confused. The similarity in business names and domain names is leading Google to be uncertain about the identity of the business connected with that phone number. Because your competitor has earned more links and has a higher Domain Authority than your business, Google (in their uncertainty) is bringing their SERP entry up above yours. It's certainly weird behavior on their part (if, indeed, there is no asset connecting your number with their business hiding somewhere). But, that's my best guess. Somewhere in Google's system, they are confused about the identities of the two businesses and are conflating them with the same phone number in your phone number search.
-
What to do about this? According to Moz, your numbers stack up against your competitor's like this:
Them:
Page Authority: 25 ; Domain Authority: 19 ; Links: 911
You:
Page Authority: 5 ; Domain Authority: 3 ; Links: 2
As these numbers indicate, your brand is behind in building overall authority, and this is why I strongly suspect that Google is allowing this business to get into the mix of your search engine results because they aren't quite sure whether the competitor's stronger presence is actually a better version of your own business. This is my theory, anyway, and if correct, what you need to do is build up the authority of your domain so that it is firmly associated in Google's mind with your phone number.
You need more links, in short, and, as others have mentioned here, you may well need to start building out your citation set. Moz Local would be our home-grown solution for a UK business like yours needing to ensure that its local platform and directory listings are accurate and complete . You can learn more about it here: https://moz.com/products/local
- Back to the beginning of this: it's unlikely that your brand is being harmed much (if at all) by what you've noticed regarding the phone number. People just don't typically search for brands or services by phone number. But, there is a good chance that your low authority is causing you to be outranked for the keywords that people DO search for in trying to access services like yours. And, what you've noticed is actually a good indicator that Google currently lacks confidence in the information they have about your business. That definitely matters, and so, the best way to build up Google's confidence is to grow your authority. I recommend that you put priority focus on both links and local business listings and that should be a smart start to making Google more confident about who your business is (and who it isn't!).
Hope this helps!
-
-
Hi Colemckeon, thanks very much for your suggestions. I will look for a directory service in the UK as I think those you mentioned might just be for the USA.
-
Maureen,
Shannon gave some great suggestions, but I would also recommend using a directory service to make sure that your number is in the same format through all the business directories you are listed with.
In addition to that, I would recommend submitting your number to a service like white pages reverse number look up or true caller.
It is best to have as many people referencing your phone number as possible so the people searching for you can verify that its you.
Funny side note... If you Google "Call google my business" googles phone number doesn't even show up, but an irrelevant third party companies number does!
-
Although the part I don't understand is how does Google get confused between 2 companies on the basis of a phone number which does not appear on the other company's website anyway?
-
Thanks Shannon, those are all great suggestions, I will try them out. Many thanks
-
A few ideas/questions for you:
1. Have you tried adding a phone number on your home page without the spaces? The front page on your website only includes the phone number WITH the spaces. It might look odd, but you could try putting the phone without spaces into your footer, perhaps near your copyright or the address.
2. Have you tried updating your business on Google? Updating your own GMB profile can help you appear in results and make sure Google isn't confusing you with this other similarly-named company. https://www.google.com/business/
3. Also I took a peek at your search results and when I checked your business on Google Maps, your phone shows up with spaces but also with a +44 code in the beginning. I wonder if that could be part of the issue as well.
Hope one of these ideas help!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Discrepancy in actual indexed pages vs search console
Hi support, I checked my search console. It said that 8344 pages from www.printcious.com/au/sitemap.xml are indexed by google. however, if i search for site:www.printcious.com/au it only returned me 79 results. See http://imgur.com/a/FUOY2 https://www.google.com/search?num=100&safe=off&biw=1366&bih=638&q=site%3Awww.printcious.com%2Fau&oq=site%3Awww.printcious.com%2Fau&gs_l=serp.3...109843.110225.0.110430.4.4.0.0.0.0.102.275.1j2.3.0....0...1c.1.64.serp..1.0.0.htlbSGrS8p8 Could you please advise why there is discrepancy? Thanks.
Technical SEO | | Printcious0 -
Inurl: search shows results without keyword in URL
Hi there, While doing some research on the indexation status of a client I ran into something unexpected. I have my hypothesis on what might be happing, but would like a second opinion on this. The query 'site:example.org inurl:index.php' returns about 18.000 results. However, when I hover my mouse of these results, no index.php shows up in the URL. So, Google seems to think these (then duplicate content) URLs still exist, but a 301 has changed the actual goal URL? A similar things happens for inurl:page. In fact, all the 'index.php' and 'page' parameters were removed over a year back, so there in fact shouldn't be any of those left in the index by now. The dates next to the search results are 2005, 2008, etc. (i.e. far before 2013). These dates accurately reflect the times these forums topic were created. Long story short: are these ~30.000 'phantom URLs' in the index out of total of ~100.000 indexed pages hurting the search rankings in some way? What do you suggest to get them out? Submitting a 100% coverage sitemap (just a few days back) doesn't seem to have any effect on these phantom results (yet).
Technical SEO | | Theo-NL0 -
"Search Box Optimization"
A client of ours recently received en email from a random SEO "company" claiming they could increase website traffic using a technique known as "search box optimization". Essentially, they are claiming they can insert a company name into the autocomplete results on Google. Clearly, this isn't a legitimate service - however, is it a well known technique? Despite our recommendation to not move forward with it, the client is still very intrigued. Here is a video of a similar service:
Technical SEO | | McFaddenGavender
https://www.youtube.com/watch?v=zW2Fz6dy1_A0 -
HELP: Wrong domain showing up in Google Search
So i have this domain (1)devicelock.com and i also had this other domain (2)ntutility.com, the 2nd domain was an old domain and it is not in use anymore. But when i search for devicelock on Google, the homepage devicelock.com does not exist. Only ntutility.com comes up. I asked one of the developer how the redirect is happening from the old domain to the new one and he told me its through a DNS forward. And there is no way to have an .htacess file to set up a 301 instead. Please help!
Technical SEO | | Devicelock0 -
Why is my site jumping around in google search ?
Hi I've been trying to get my page up in google results and I was wondering why the constant fluctuation. For example, on one day the pages is nr. 26, the next day it's nr. 65 then jumps back on say 30 and then in a few more days it's going back to 50. What's the logic behind that ? Thanks Cezar
Technical SEO | | sparts1 -
Difference between search volume in KWT and Impressions in GWT
Hi there, Sorry I've been a bit quiet of late, we're going through a huge rebranding exercise as well as staying on top of client work. Anyway. I've got an issue with keyword research phase of a client remarketing. Trying to decide which keywords to target (aren't we all?) The client has 3 months of back data in Google Webmaster Tools, which helps us to see Impressions, CTR and actual click-throughs etc. Now, they rank #1 on Google.com for a certain keyword (logged out, of course). According to Google Keyword tool (Logged in) there are 2.7million searches per month for this keyword. With the average CTR being 18% for a #1 keyword that should be bringing in 400k visits. However, take the same keyword in Google Webmaster Tools and the impressions are actually around 1,600 per month with a CTR of 9%. Different CTR's for different sectors I can accept. What I don't get is the vast difference between the impressions in GWT compared to the alleged search volume coming from the Keyword tool. Really need to understand this so we can better select keywords and judge approximate traffic expected if ranking #1 for a keyword. Any help would be really useful. Thank you!
Technical SEO | | Nobody15609869897230 -
Site disappearing from search for a certain keyword
I was wondering if someone has encountered the same problem as me. I was doing some changes on the frontpage of one of my clients' website, especially some redirections, and my site has disappeared from Google for the main keyword on the page. So, if I look for my page on Google, instead of seeing my page first, I no longer see my page, at all. All I've done was a 301 redirection from index.html to the domain name. Now, I changed everything back to how it was before. More precisely, I've done that 2 weeks ago. But, no change in Google. I checked Bing and Yahoo, my site appears first when I search for that specific keyword. Any ideas how long will it take for Google to see that I am not doing anything wrong with redirections? Or any idea at all?
Technical SEO | | webmasterles0 -
How to push down outdated images in Google image search
When you do a Google image search for one of my client's products, you see a lot of first-generation hardware (the product is now in its third generation). The client wants to know what they can do to push those images down so that current product images rise to the top. FYI: the client's own image files on their site aren't very well optimized with keywords. My thinking is to have the client optimize their own images and the ones they give to the media with relevant keywords in file names, alt text, etc. Eventually, this should help push down the outdated images is my thinking. Any other suggestions? Thanks so much.
Technical SEO | | jimmartin_zoho.com0