Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Unsolved Request Refund
-
Hi, I forgot to cancel my subscription before it expired. Currently I don't need this product, it's a lot of money for me and I can't afford it. I would be very grateful if you return the money and help in this difficult situation. Please think about this. I missed the date by one day. I will be very grateful.
-
@davitlamp Hi,
We handle cancellation concerns individually through our help team. Please reach out directly via email at help@moz.com or via our contact form. We will be able to help!
Have a lovely day,
Kerry.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved REfund
Hello,
Product Support | | selcukalbayrak
We have no idea what Moz is or how it is used. We only learned your name when our credit card was charged. We want to cancel this subscription transaction somehow and get our money back. We called our bank to cancel our card and stated that the transaction was made without our knowledge. Please refund our money.0 -
Unsolved Is there anyway to cancel moz local?
Is there anyway to cancel moz local? I can not figure it out. I've tried for hours now.
Getting Started | | SouthBayWebs0 -
Questions about the MOZ
Sometimes the MOZ logs out of my account on its own, and I'm quite annoyed about this, how can it not log out of the website even though I've already saved it?
Product Support | | gogoanimetp0 -
Solved Refund
Hi I forgot to cancellation my subscription before the trail expired. We are currently at a very nascent stage and do not require the product and can't afford it as well. During such trying times ( COVID, when the business is not doing well at all) we would really appreciate if you can refund the money and help us. Kindly consider. We missed the date by one day. We will be really grateful. Regards, Prachi Joshi
Product Support | | Prachijo5 -
Request for refund.
Hi Team, I'm Abhinay Penta, I used moz a month back with free subscription and never returned back to the website since then but I've been charged 179 USD(244.07 CAD) without any notification or reminder on 22nd September 2019. _I tried reaching you over phone, but no contact number is available on web, I request for the refund, since I'm not going use your services anymore and would like to cancel my subscription permanently. _ _ Regards, Abhinay Penta_
Product Support | | Abhinbite1 -
0% visbility and no ranking keywords.
Yesterday, we uploaded a new campaign but it appears it has 0% of visibility and no keywords ranking. What might be the problem? The website has a domain authority of 39 and 500 visits in the last week. But according to the Moz campaign they don't even rank for the name.
Product Support | | alessandrai1 -
Website can't be crawled
Hi there, One of our website can't be crawled. We did get the error emails from you (Moz) but we can't find the solution. Can you please help me? Thanks, Tamara
Product Support | | Yenlo0 -
Is it possible to get a refund, I dont want to use MOZ
Well I entered my cc info to try MOZ out. Havent used it so I forgot to cancel my subscription. They have since billed me for a month. I wanted to know if it is possible to get my money back?
Product Support | | Bryton1