Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Why is my client's site not ranking anymore? Like big time!
-
Ok, I'm reaching out to all of you Moz'rs for some help with this one.
My client's site has dropped off the face of google in a real short period of time. It went from page 1 (avg rank 3 to page 6 (avg rank 50) and below in the matter of 2 weeks.
Here's some facts:
1. DA is a 22 and homepage PA is a 31. It outranks all other sites in its competitive set.
2. The homepage used to be the page that displays for keyword searches, now its the FAQ page, which has a lower PA of 23.
Why has the home page seemingly vaporized? And, why is the FAQ showing as the first result?
What should I start checking. I feel paralyzed, not sure where to start.
More info:
a. There are no alerts present in Webmaster Tools.
b. For some reason the homepage (domain.com) was 301'd to domain.com/home.html. Domain.com is indexed by Google, however, domain.com/home.html is not. If this is the issue, what is the best way to handle it?
Thanks in advance for your help!
-
A lot of sites saw a drop in mid November but there was no announced update. You can read a good discussion of what some site owners saw in the comments on this post:
http://www.seroundtable.com/google-update-nov15-17689.html
My gut instinct is that this was a refresh of the Panda algorithm, but Google no longer announces these refreshes so no one can know for sure.
But, there really isn't an easy answer to your question as there isn't an obvious solution.
-
Unfortunately, my analytics doesn't go back to October 3rd. However, the sharp drop in rankings occurred between November 19th and November 26th, then again in the beginning of December.
Checkout the attached image.
I'm at a complete loss on what happened during those time periods.
Nothing in WMT for manual spam actions. And, I have been cautiously building links to the site.
-
Does your analytics data go back as October 3? If the drop happened October 4, then I would indeed be worried about Penguin.
Have you been building links to this page? More specifically, have you built keyword rich anchors to this page?
Do you see any manual spam actions in webmaster tools? (WMT --> Search Traffic --> Manual Actions)
-
Many thanks for the timely responses. I didn't want to overload the detail in the first post.
*To be more specific with my issue, there's 1 particular keyword (a very important one), that the homepage has dropped out of the rankings for. There are many sites with much lower DA and PA above this site. It went from 1st page to almost non-existent in the matter of 2 weeks.
Other keyword queries are still showing the homepage on 1st page results. So I guess this probably answers a few questions. I should have specified that in my original post. Can you tell I'm freaking out?
1. The site is not new. It's been up for a few years now. I've only just begun to take over SEO/Web Marketing duties.
2. It is not blocked by robots.txt, nor does it have a canonical tag
3. The title tag hasn't been touched since I got involved with the site.
4. I'm still unsure why domain.com was 301'd to domain.com/home.html. I didn't do it and the clients were clueless when I asked the question.
5. I'm using Google Analytics, but the data only goes back to the beginning of October, because I setup Analytics when I got started. I came onboard after they saw a swift drop in rankings for that important keyword.
6. The site does have some questionable linkage from an "SEO" service they paid for that lasted about 2 years. But I'm hesitant to start disavowing links.
-
I totally agree with Marie. First and foremost, be calm. Don't freak out and start changing a whole bunch of things. Make sure your client knows what's going on. Far better for them to hear it from you than discover it on their own. Make a plan. First, document everything that has recently changed. Hopefully you've done that already. Start with that 301 redirect. You already know it's a problem, whether it's caused this or not.
Has anything else changed? Meta tags, specifically title tags? I have seen a site drop from a #1 branded search position and disappear for up to a day because the title tags were updated. Then it reappeared back in it's original spot. It's possible that your clients site is in a Google dance, but my gut says that's not it. Start with the 301...and while you're at it, check and make sure that the non.www version of the homepage is properly redirecting via 301 as well as any other potential URL versions that also produce the homepage and that may have inbound links.
Good luck and please let us know what happens. Hang in there!
-
I definitely agree that Penguin is a huge possibility. But, I think it could be dangerous advice to send a site owner on a link removal/disavow mission when we don't know for sure. There are many other possibilities. It could be a Panda issue. It could be that it was a new site and the previous high rankings were a honeymoon effect. It could be that the /home.html page is blocked by robots.txt or has a canonical tag that is confusing Google. It could be that they changed the title tag on the page so that it is no longer appropriate. It could be that the site was hit with malware and users are clicking away because of virus warnings.
(btw...the thumb down was not from me. I respect that you are trying to help but just wanted to comment to make sure that the site owner (or someone else reading this post) doesn't go off disavowing links without getting to the cause of the problem first.)
-
While it could be Penguin, I don't think we can make that call on the data given to us in the question.
-
Take a look at your organic traffic only. If you use Google analytics, go to Aquisition --> All Traffic, then choose google/organic. Can you tell what date the drop happened on or started on?
Now go to Behavior --> Site Content --> Landing pages and click on each of the top pages. Is there an obvious drop for each page or just the home page?
How old is the site?
Can I ask why you did the 301 from domain.com to domain.com/home.html? Is there any chance that the /home.html page has either a noindex tag or is blocked by robots.txt? Is there a canonical tag on the /home.html page? If so, what does it say?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Breaking up a site into multiple sites
Hi, I am working on plan to divide up mid-number DA website into multiple sites. So the current site's content will be divided up among these new sites. We can't share anything going forward because each site will be independent. The current homepage will change to just link out to the new sites and have minimal content. I am thinking the websites will take a hit in rankings but I don't know how much and how long the drop will last. I know if you redirect an entire domain to a new domain the impact is negligible but in this case I'm only redirecting parts of a site to a new domain. Say we rank #1 for "blue widget" on the current site. That page is going to be redirected to new site and new domain. How much of a drop can we expect? How hard will it be to rank for other new keywords say "purple widget" that we don't have now? How much link juice can i expect to pass from current website to new websites? Thank you in advance.
Intermediate & Advanced SEO | | timdavis0 -
Change Google's version of Canonical link
Hi My website has millions of URLs and some of the URLs have duplicate versions. We did not set canonical all these years. Now we wanted to implement it and fix all the technical SEO issues. I wanted to consolidate and redirect all the variations of a URL to the highest pageview version and use that as the canonical because all of these variations have the same content. While doing this, I found in Google search console that Google has already selected another variation of URL as canonical and not the highest pageview version. My questions: I have millions of URLs for which I have to do 301 and set canonical. How can I find all the canonical URLs that Google has autoselected? Search Console has a daily quota of 100 or something. Is it possible to override Google's version of Canonical? Meaning, if I set a variation as Canonical and it is different than what Google has already selected, will it change overtime in Search Console? Should I just do a 301 to highest pageview variation of the URL and not set canonicals at all? This way the canonical that Google auto selected might get redirected to the highest pageview variation of the URL. Any advice or help would be greatly appreciated.
Intermediate & Advanced SEO | | SDCMarketing0 -
Should I Add Location to ALL of My Client's URLs?
Hi Mozzers, My first Moz post! Yay! I'm excited to join the squad 🙂 My client is a full service entertainment company serving the Washington DC Metro area (DC, MD & VA) and offers a host of services for those wishing to throw events/parties. Think DJs for weddings, cool photo booths, ballroom lighting etc. I'm wondering what the right URL structure should be. I've noticed that some of our competitors do put DC area keywords in their URLs, but with the moves of SERPs to focus a lot more on quality over keyword density, I'm wondering if we should focus on location based keywords in traditional areas on page (e.g. title tags, headers, metas, content etc) instead of having keywords in the URLs alongside the traditional areas I just mentioned. So, on every product related page should we do something like: example.com/weddings/planners-washington-dc-md-va
Intermediate & Advanced SEO | | pdrama231
example.com/weddings/djs-washington-dc-md-va
example.com/weddings/ballroom-lighting-washington-dc-md-va OR example.com/weddings/planners
example.com/weddings/djs
example.com/weddings/ballroom-lighting In both cases, we'd put the necessary location based keywords in the proper places on-page. If we follow the location-in-URL tactic, we'd use DC area terms in all subsequent product page URLs as well. Essentially, every page outside of the home page would have a location in it. Thoughts? Thank you!!0 -
Help! The website ranks fine but one of my web pages simply won't rank on Google!!!
One of our web pages will not rank on Google. The website as a whole ranks fine except just one section...We have tested and it looks fine...Google can crawl the page no problem. There are no spurious redirects in place. The content is fine. There is no duplicate page content issue. The page has a dozen product images (photos) but the load time of the page is absolutely fine. We have the submitted the page via webmaster and its fine. It gets listed but then a few hours later disappears!!! The site has not been penalised as we get good rankings with other pages. Can anyone help? Know about this problem?
Intermediate & Advanced SEO | | CayenneRed890 -
Other domains hosted on same server showing up in SERP for 1st site's keywords
For the website in question, the first domain alphabetically on the shared hosting space, strange search results are appearing on the SERP for keywords associated with the site. Here is an example: A search for "unique company name" shows the results: www.uniquecompanyname.com as the top result. But on pages 2 and 3, we are getting results for the same content but for domains hosted on the same server. Here are some examples with the domain name replaced: UNIQUE DOMAIN NAME PAGE TITLE
Intermediate & Advanced SEO | | Motava
ftp.DOMAIN2.com/?action=news&id=63
META DESCRIPTION TEXT UNIQUE DOMAIN NAME PAGE TITLE 2
www.DOMAIN3.com/?action=news&id=120
META DESCRIPTION TEXT2 UNIQUE DOMAIN NAME PAGE TITLE 2
www.DOMAIN4.com/?action=news&id=120
META DESCRIPTION TEXT2 UNIQUE DOMAIN NAME PAGE TITLE 3
mail.DOMAIN5.com/?action=category&id=17
META DESCRIPTION TEXT3 ns5.DOMAIN6.com/?action=article&id=27 There are more but those are just some examples. These other domain names being listed are other customer domains on the same VPS shared server. When clicking the result the browser URL still shows the other customer domain name B but the content is usually the 404 page. The page title and meta description on that page is not displayed the same as on the SERP.As far as we can tell, this is the only domain this is occurring for.So far, no crawl errors detected in Webmaster Tools and moz crawl not completed yet.0 -
How to check a website's architecture?
Hello everyone, I am an SEO analyst - a good one - but I am weak in technical aspects. I do not know any programming and only a little HTML. I know this is a major weakness for an SEO so my first request to you all is to guide me how to learn HTML and some basic PHP programming. Secondly... about the topic of this particular question - I know that a website should have a flat architecture... but I do not know how to find out if a website's architecture is flat or not, good or bad. Please help me out on this... I would be obliged. Eagerly awaiting your responses, BEst Regards, Talha
Intermediate & Advanced SEO | | MTalhaImtiaz0 -
Is 404'ing a page enough to remove it from Google's index?
We set some pages to 404 status about 7 months ago, but they are still showing in Google's index (as 404's). Is there anything else I need to do to remove these?
Intermediate & Advanced SEO | | nicole.healthline0 -
To subnav or NOT to subnav... that's my question.... :)
We are working on a new website that is golf related and wondering about whether or not we should set up a subnavigation dropdown menu from the main menu. For example: GOLF PACKAGES
Intermediate & Advanced SEO | | JamesO
>> 2 Round Packages
>> 3 Round Packages
>> 4 Round Packages
>> 5 Round Packages GOLF COURSES
>> North End Courses
>> Central Courses
>> South End Courses This would actually be very beneficial to our users from a usability standpoint, BUT what about from an SEO standpoint? Is diverting all the link juice to these inner pages from the main site navigation harmful? Should we just create a page for GOLF PACKAGES and break it down on that page?0