Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Is it against google guidelines to use third party review sites as well as have reviews on my site marked up with schema?
-
So, i look after a site for my family business. We have teamed up with the third party site TrustPilot because we like the way it enables us to send out reviews to our customers directly from our system. It's been going great and some of the reviews have been brilliant.
I have used a couple of these reviews on our site and marked them up with:
REVIEW CONTENT
We work in the service industry and so one of the problems we have found is that getting our customers to actually go online and leave a review. They normally just leave their comments on a job sheet that the workers have signed when they leave. So I have created a page on our site where we post some of the reviews the guys receive too. I have used the following:
REVIEW TITLE
REVIEW
Written by: CUSTOMER NAME
Type of Service:House Removal
Date published: DATE PUBLISHED
10 / 10 stars
I was just wondering I was told that this could be against googles guidelines and as i've seen a bit of a drop in our rankings in the last week or so i'm a little concerned. Is this getting me penalised? Should I not use my
reviews referencing the ones on trust pilot and should i not have my own reviews page with rich snippets?
-
Personally I would doubt that you would get penalised for it especially as these are genuine reviews. We use a similar tactic here and post individual user reviews gathered locally on site and then also feature aggregate review for an overall score located on a third party site.
As you are using TrustPilot which is a Google Partner for reviews, I would imagine this will only benefit you in the long run, but check with them about featuring their logos on your site. Some review sites are quite particular about how you display their logo/artwork and may also require a link back Due to TrustPilot being a Google Partner, you also have the added benefit of having star ratings in any Google Adwords activity you may be doing, thus helping to further increase their positive impact on CTA's and conversions when landing.
Hope that helps. As per Robert, just make sure you get your schema correct to ensure accurate portrayal of the review data so it is picked up.
Finally, there is a chance that you will get your review snippet on Google, but this is not guaranteed even if your schema markup 100% correct.
Good luck
Tim
-
Don't know what the "digital marketing" person was thinking, but no you won't get penalized.
If you are hoping to get an aggregate review snippet, make sure the schema is correct. You are showing a rating scale of 10 and Trust Pilot uses 5 stars (as do most). Here is the markup from a markup generator where product is 'example product' scale is 5 and schema is markup. I arbitrarily used 4.8 as the aggregated rating (as if you had 10 reviews, eight of which are 5 and two are 4 totaling 48).
example product
Rated 4.8/5 based on 10 reviewsAgain, be careful of copyrights when moving the actual review content.
Best
-
Hey Robert,
Thanks for getting back to me. Sorry just to clarify, the trust pilot reviews i display are purely aesthetic i haven't marked them up with schema. I've just got a couple of reviews and then put the little widget next to them to show our ranking.
I then have a separate 'customer reviews' page where i list the reviews sent back to us via our feedback forms. I've also stated that all reviews can be verified with signed documents should anyone wish to see them for any reason. It's these reviews i've marked up with schema which i'm hoping will, when enough are uploaded mean i can get the google stars below our name?
Do you think i'll be penalised for this? Someone i know in digital marketing told me i would but i can't see why?
-
BearPaw,
There is nothing in the guidelines about showing reviews on your site that you have brought in from other sites. What I would caution against is that if you are going to do this, you need to be fully disclosed on the site. If you are only bringing in the best reviews, I would certainly create some sort of disclaimer to say some reviews are left off. Also, on your schema you are showing a rating value of 1 -10 and Trust Pilot uses a 1-5 system.
I do not know if TrustPilot has a copyright on their reviews but if they do you will be violating that and probably their user agreement. Remember, they make money handling the reviews for you and being the purveyor of review rankings. I am not sure I would use the person schema on the reviews, but I can't think of a reason not to either. Another issue around that is even if they left the review for your product, be careful with posting something and attributing it without permission.
So, those are more cautionary items than rules.
Best
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Incorporating Spanish Page/Site
We bought an exact match domain (in Spanish) to incorporate with regular website for a particular keyword. This is our first attempt at this, and while we do have Spanish speaking staff that will translate/create a nice, quality page, we're not going to redo everything in Spanish page. Any advice on how to implement this? Do I need to create a whole other website in Spanish? Will that be duplicate content if I do? Can I just set it up to show the first page in Spanish, but if they click on anything else it redirects to our site? I'm pretty clueless on this, so if anything I've suggested is off-the-wall or a violation, I'm really just spit-balling, trying to figure out how to implement this. Thanks, Ruben
Web Design | | KempRugeLawGroup0 -
Moving to new site. Should I take old blog posts with me?
Our company website has needed a complete overhaul for some time now and the new one is almost ready to go live. We also have a separate "news" site that is houses around 800 blog posts and news items. (That news site will be thrown away because it's on a completely different domain and causes confusion.) So we have a main site with about 100 decent blog posts and a separate news site with 800 poor posts. I plan on bringing all the main site blog posts over to the new site (both WordPress), but my question is whether or not to bring over the news site posts? All, handful, none? Another issue is the news site doesn't have Google Analytics, so I'm not sure if any posts actually generate traffic, but I can from the main site we do get some referrals from it. As far as quality of content goes, it's poor. Not sure who wrote it all, but it's mainly text press releases that aren't very interesting. Is it worth bringing over for SEO purposes or simply delete the site and create a mass redirect so all of those pages will direct to the new website's blog page? Any help is greatly appreciated.
Web Design | | codyfrew0 -
301 Redirect all pictures when moving to a new site?
We have 30,000 pictures on our site. Moz will return 404's on some occasionally, but Google seems to ignore those. Should I 301 redirect all those images when we move to a new site lay-out? Appreciate your views!
Web Design | | Discountvc0 -
Interlinking using Dynamic URLs Versus Static URLs
Hi Guys, Could you kindly help us in choosing best approach out of mentioned below 2 cases. Case. 1 -We are using: We interlink our static pages(www.abc.com/jobs-in-chennai) through footer, navigation & by showing related searches. Self referential Canonical tags have been implemented. Case. 2 -We plan to use: We interlink our Dynamic pages(www.abc.com/jobs-in-chennai?source=footer) through footer, navigation & by showing related searches. Canonical tags have been implemented on dynamic urls pointing to corresponding static urls Query 1. Which one is better & expected to improve rankings. Query 2. Will shifting to Case 2 negatively affect our existing rankings or traffic. Regards
Web Design | | vivekrathore0 -
Question Mark In URL??
So I am looking at a site for a client, and I think I already have my answer, but wanted to check with you guys. First off the site is in FLASH and HTML. I told the client to dump the flash site, but she isn't willing right now. So the URLS are generated like this. Flash: http://www.mysite.com/#/page/7ca2/wedding-pricing/ HTML: http://www.mysite.com/?/page/7ca2/wedding-pricing/ checking the site in Google with a site:mysite, none of the interior pages are indexed at all. So that is telling me that Google is pretty much ignoring everything past the # or ?. Is that correct? My recommendation is to dump the flash site and redo the URLS in a SEo friendly format.
Web Design | | netviper0 -
Accordion Fold Ups Bad For Google
http://fandicoach.com/products Right now I have these accordion things on the website. Are they bad for google in terms of being an SEO best practice? I want to avoid doing anything black hat. Thanks!
Web Design | | OOMDODigital0 -
Will google penalize a website for using a table layout?
I just got a new client today and his entire website layout and structure is using tables instead of divs. This client is on a tight budget and wants to avoid unnecessary hours for re-coding the website, but at the same time he wants me to improve his SEO organically. This is the first time I've been asked to do work on an existing website that uses pure tables for the entire layout and I'm wondering if this effects the SEO in any way. So my question is, will tables effect rankings and SEO in any way?
Web Design | | ScottMcPherson0 -
Google also indexed trailing slash version - PLEASE HELP
Hi Guys, We redesigned the website and somehow our canonical extension decided to add a trailing slash to all URLs. Previously our canonical URLs didn't have a trailing slash. During the redesign we haven't changed the URLs. They remained same but we have now two versions indexed. One with trailing slash one without. I've now fixed the issue and removed the the trailing slash from canonical URLs. Is this the correct way of fixing it? Will our rankings be effected in a negative way? Is there anything else I need to do. The website went live last Tuesday. Thanks
Web Design | | Jvalops0