Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Local SEO Tasks When Closing One Branch of Multilocation Business
-
I would appreciate the opinions of my fellow SEOs on this one. I haven’t seen any other threads on this exact subject and others that touch on it are somewhat older so I am hoping this also proves to be a good resource for others going forward.
I have an existing client that I did local SEO for about a year ago. They are a propane service provider and they had multiple locations. So we did local SEO for the company primarily by updating NAPs and creating more individual content for each of the branches such as specific landing page for each branch on their website and individual listings in citations for each branch.
Now they have sold one of the branches to a competitor and they need to remove all listings for it. I am trying to develop a comprehensive list of actions to take and I would appreciate any feedback on the best way to go about accomplishing this task.
Here is what I have so far:
- Remove all mention of sold branch on client website, including specific landing page
- Delete any branch-specific social media accounts
Some specific areas I have questions about are:
- What do I do with Google My Business listings for the sold branch? Do I try to delete/unregister/close them? Or should I just leave them be with an updated link to our website homepage?
- Should I even bother contacting the main NAP listing sites to remove the old listing or just leave it to fall off on its own?
Thank you again for all your help!
-
Hi Dominick!
Good for you for being thorough about this. In answer to your 2 questions:
-
As the business is genuinely being closed at this location and is not moving to a new location, you'll just want to follow Google's recommendations for reporting the business as closed: https://support.google.com/business/answer/6314541?hl=en&ref_topic=4854191
-
Yes, you should follow up with closing out as many other citations that pertained to the business as possible. Why? For a couple of reasons, including not wanting the other offices to have to field calls from unhappy customers who are seeking the closed business in vain, and also, because you never really want stray, inaccurate NAP floating around out there in the ecosystem for any business. So, yes, I vote for closing out the old references.
Hope these replies help!
-
-
I've never personally tested this so I can't say what would happen if you just left everything to fall away over time but I prefer to be proactive with this sort of thing.
If these branches are essentially just a retail shop front then I'd lean toward closing that branch (in GMB) and having the other instances of that particular NAP removed too.
It's basically just a bit of housekeeping - you don't really want people to be coming across one of our branches that no longer exists and since you created these listings, it shouldn't be hard or time-consuming to remove them.
The only other step I'd suggest here is to Google the terms you think are likely to show that branch. Search for the company name and location and skim through the results to make sure you haven't missed anything out. You may even come across something like a genuine comment on some obscure forum referencing that branch.
Since you can't exactly have that comment deleted, you could always create an account and drop a comment in there saying that branch is unfortunately closed but there is a branch at [nearest location]. At least then anyone reading that thread in the future has an alternative.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Verifying Google My Business After An Address Change
Hello,
Local Listings | | Ben-R
We are trying to verify our Google My Business listing, however, the current unverified listing is using an old address we no longer have access to. The only option for verification is through the mail. We tried requesting an edit but it didn’t go through. Would the best option be to create a new one and try to have the old (unverified) listing removed? Any insight would be appreciated. Thank you in advance.
Best,0 -
How do I rank for a different business categories on google local?
Hello, How do I appear on the local listings for google in different categories or services that I offer? For instance, we're a physical therapy clinic by trade but we specialize in orthopedics, sports medicine, and lower back pain. Thus, how do I rank on google local for these types of services? Currently, we rank for physical therapy but we also miss out on a big part of our business by not ranking for these listings on local. Any help or suggestions would be greatly appreciated. Cheers, Scott
Local Listings | | scottgray06200 -
Local SEO penalty?
Hi Moz Community We are in a unique position. We just launched a new site for a client. The site was doing fine before but it wasn't very user friendly. We created a site with almost identical architecture and content as the last one, just new design and layout. Within 5 days, the site dropped off of LOCAL search almost completely, it now ranks on the 9th page in Austin Texas. (reliantplumbingdotcom). Every other location (Dallas, LA, Philadelphia, Houston) all show the site on the first page for relevant keywords (Austin Plumbers, Austin Plumber) I have no idea what to think about this and don't know if we're being penalized somehow (checked GSC and no manual penalty) I have never experienced a site being blacklisted locally but well ranked everywhere else. Thoughts?
Local Listings | | GrueBleenAgency1 -
Local Search - can I use a shortened company name
Can I use a shortened version of our company name for local search or does it need to match the name registered at companies house exactly?
Local Listings | | paulfoz16090 -
Another Business is Using My Client's Address
This morning my client contacted me that another business is using their address as their own! They received a Google verification postcard with pin number on it, but luckily had the foresight to not give it to the person when they called. After some research, we also found out that they are using our address on Facebook and LinkedIn as well. The kicker is: this business is another SEO firm! You would think they would know that using our address would cause NAP issues for their own business. Has anyone dealt with another business trying to hijack their address for local rankings? Any advice on steps to take to report this abuse would be appreciated. Since this person is obviously unscrupulous, we don't want to provoke them into taking any other negative action online that could affect our business.
Local Listings | | IlluminousGwen0 -
How can I submit Baidu business listings if I live outside of China?
A client of our wants to manage business listings for three locations in China. We wanted to submit to Baidu but from what I've learned this is highly regulated (you live in China, pay a fee and call them to confirm). This is the only article I could find about submitting to Baidu: http://www.nanjingmarketinggroup.com/blog/baidu/how-can-baidu-maps-help-my-business Are there any conduit or 3rd party services available that can handle this? Thanks
Local Listings | | RosemaryB0 -
Are Yellow Pages links good for SEO
I have a client that has 2500 yellowpages.com links like this one http://m.yellowpages.com/hillside-nj/guardianship-services Are these SEO relevant? Can they hurt SEO efforts. Is this something should push for clients? Can Yellow pages be a good link building strategy? What say you?
Local Listings | | donsilvernail0 -
How to show on Google Maps for specific areas close to me?
Hi there, Im wondering the best approach to get more consistent listings for google map searches (the pins on the map) for a business.
Local Listings | | Ampweb
Here is a small overview. My client provides storage services in London. His business is very local as customers will only want to use them if they are from surrounding local suburbs within the City. His business is showing on the map for some of the suburbs close to his business, but it does not actually show when you search for the closest location (suburb) that his business is located in, or other local suburbs. What would be the best approach to ensure google shows a pin for his search results when users search for all close-by suburbs to his business address? Is this possible or will it just happen over time? He already has landing pages on his website for each of his suburbs that he is trying to target, eg: "Self Storage Camden".0