Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Generating 404 Errors but the Pages Exist
-
Hey
I have recently come across an issue with several of a sites urls being seen as a 404 by bots such as Xenu, SEOMoz, Google Web Tools etc. The funny thing is, the pages exist and display fine.
This happens on many of the pages which use the Modx CMS, but the index is fine. The wordpress blog in /blog/ all works fine.
The only thing I can think of is that I have a conflict in the htaccess, but troubleshooting this is difficult, any tool I have found online seem useless.
Have tried to rollback to previous versions but still does not work.
Anyone had any experience of similar issues?
Many thanks
K.
-
FYI, we finally found our error. The short URL turned out to be the same name as the folder (photo-gallery) so once this was changed, wordpress was able to access the correct path. A bit of custom javascript had to be amended as well, but that was limited to our custom code. Using your web-sniffer.net link we were able to test immediately and fix it fairly quickly. Thank you for your help!
-
That's true Ryan I guess it is coding related really.
Issues like this are a real pain in the ass. And most people don't even check WMT to realise the issues exist. TBH, I don't check as often as I should.
-
I agree with you Paul.
As you pointed out one possible cause is a CMS-related issue which I would refer to as "coding" meaning something in the code which was used to present the website. Perhaps there is a better way to phrase it but nothing comes to mind at the moment.
Another possibility you mentioned is Litespeed which would be a server-side issue directly. Either way, it is a legitimate issue which should be addressed.
-
FWIW, I don't think it's a coding issue. If it were coding, it would either show a 200OK or it would show a 404. It wouldn't sometimes serve a 404.
If you're using Litespeed, I'd guarantee that is the issue and if you're using Joomla, it's another prime culprit.
-
Please keep in mind, that 404 error does not mean the page doesn't exist. It means your server, is sending a response code to indicate that it doesn't exist.
When I installed Litespeed on my server, this issue happened over and over again.
I believe Joomla for example, has some kind of security module that serves a 404 if a single IP requests a page too many times. I remember running SEOFrog on a friends Joomla site and tons of 404's were showing up.
-
Dev team are looking into it, must be quite a complex htaccess issue. Will get to the bottom of it this week and post any findings.
-
Thanks Ryan! I will get it looked at...Sue
-
@DentalID, the same reply I offered to Guy applies for you as well. This is an SEO issue which does need to be fixed. Something on your end is causing the page to show with a 403 response code. You really need a programmer to get in there and determine the root cause of the issue. You could try asking your web host if you have managed hosting, but this level of assistance would normally be outside the support of managed hosting.
-
Guy,
In looking at the page this appears to be a legitimate problem. Your server settings allow you to present a page with any header code you wish. You can 301 a page but still present the page with a 200 code if you want. Presently it appears the page is being presented fine but your server is offering a 404 header code.
I can't tell the actual source of the problem other then to say it appears to be on your end and should be fixed. I originally looked at the code with the MOZbar but then checked independently with another tool as well. http://web-sniffer.net/
All tools show a 404 header code for the page. This response code is generated by your web server.
-
We are having a similar problem with this URL: http://dentalimplantsportland.com/photo-gallery/ and also the following locations:
http://cosmeticdentistportland.net/photo-gallery/
http://dentalveneersportland.com/photo-gallery/
SEO Moz and Google webmaster tools show it as a 403 error but the pages display fine. I am not able to tell if this is really a problem for SEO or if we should reconstruct this gallery system and would really love your input.
This is Wordpress with a Spry gallery...
Thanks so much!
-
It is just a small affiliate site I am looking at - this page creates a 404.
http://www.insure-uk.com/post-office-car-insurance.html
Currently testing on some beta servers. Hopefully should fix soon as otherwise it will lose indexation.
-
I also see this now and again, but next crawl they fix themselfs. i assume robots can not always reach page for a number of reasons
-
Can you offer an example of a URL which is causing this problem?
-
I have had the same issues, I think it is often the bot's problem
Just to be certain check your links are correct and manually test them. Also ensure your sitemap is up to date and that you are not blocking the crawlers with metarobots, robots.txt, or some weird stuff in htaccess.
I have found that renaming pages or moving them will often cause 404 issues with crawlers
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Images on their own page?
Hi Mozers, We have images on their own separate pages that are then pulled onto content pages. Should the standalone pages be indexable? On the one hand, it seems good to have an image on it's own page, with it's own title. On the other hand, it may be better SEO for crawler to find the image on a content page dedicated to that topic. Unsure. Would appreciate any guidance! Yael
Intermediate & Advanced SEO | | yaelslater1 -
What are best page titles for sub-domain pages?
Hi Moz communtity, Let's say a website has multiple sub-domains with hundreds and thousands of pages. Generally we will be mentioning "primary keyword & "brand name" on every page of website. Can we do same on all pages of sub-domains to increase the authority of website for this primary keyword in Google? Or it gonna end up as negative impact if Google consider as duplicate content being mentioned same keyword and brand name on every page even on website and all pages of sub domains? Thanks
Intermediate & Advanced SEO | | vtmoz0 -
Can't generate a sitemap with all my pages
I am trying to generate a site map for my site nationalcurrencyvalues.com but all the tools I have tried don't get all my 70000 html pages... I have found that the one at check-domains.com crawls all my pages but when it writes the xml file most of them are gone... seemingly randomly. I have used this same site before and it worked without a problem. Can anyone help me understand why this is or point me to a utility that will map all of the pages? Kindly, Greg
Intermediate & Advanced SEO | | Banknotes0 -
Different Header on Home Page vs Sub pages
Hello, I am an SEO/PPC manager for a company that does a medical detox. You can see the site in question here: http://opiates.com. My question is, I've never heard of it specifically being a problem to have a different header on the home page of the site than on the subpages, but I rarely see it either. Most sites, if i'm not mistaken, use a consistent header across most of the site. However, a person i'm working for now said that she has had other SEO's look at the site (above) and they always say that it is a big SEO problem to have a different header on the homepage than on the subpages. Any thoughts on this subject? I've never heard of this before. Thanks, Jesse
Intermediate & Advanced SEO | | Waismann0 -
Do 404 pages pass link juice? And best practices...
Last year Google said bad links to 404 pages wouldn't hurt your site. Could that still be the case in light of recent Google updates to try and combat spammy links and negative SEO? Can links to 404 pages benefit a website and pass link juice? I'd assume at the very least that any link juice will pass through links FROM the 404 page? Many websites have great 404 pages that get linked to: http://www.opensiteexplorer.org/links?site=http%3A%2F%2Fretardzone.com%2F404 - that was the first of four I checked from the "60 Really Cool...404 Pages" that actually returned the 404 HTTP Status! So apologies if you find the word 'retard' offensive. According to Open Site Explorer it has a decent Page Authority and number of backlinks - but it doesn't show in Google's SERPs. I'd never do it, but if you have a particularly well-linked to 404 page, is there an argument for giving it 200 OK Status? Finally, what are the best practices regarding 404s and address bar links? For example, if
Intermediate & Advanced SEO | | Alex-Harford
www.examplesite.com/3rwdfs returns a 404 error, should I make that redirect to
www.examplesite.com/404 or leave it as is? Redirecting to www.examplesite.com/404 might not be user-friendly as people won't be able to correct the URL in the address bar. But if I have a great 404 page that people link to, I don't want links going to loads of random pages do I? Is either way considered best practice? If I did a 301 redirect I guess it would send the wrong signal to the crawlers? Should I use a 302 redirect, or even a 304 Not Modified redirect?1 -
Dynamic pages - ecommerce product pages
Hi guys, Before I dive into my question, let me give you some background.. I manage an ecommerce site and we're got thousands of product pages. The pages contain dynamic blocks and information in these blocks are fed by another system. So in a nutshell, our product team enters the data in a software and boom, the information is generated in these page blocks. But that's not all, these pages then redirect to a duplicate version with a custom URL. This is cached and this is what the end user sees. This was done to speed up load, rather than the system generate a dynamic page on the fly, the cache page is loaded and the user sees it super fast. Another benefit happened as well, after going live with the cached pages, they started getting indexed and ranking in Google. The problem is that, the redirect to the duplicate cached page isn't a permanent one, it's a meta refresh, a 302 that happens in a second. So yeah, I've got 302s kicking about. The development team can set up 301 but then there won't be any caching, pages will just load dynamically. Google records pages that are cached but does it cache a dynamic page though? Without a cached page, I'm wondering if I would drop in traffic. The view source might just show a list of dynamic blocks, no content! How would you tackle this? I've already setup canonical tags on the cached pages but removing cache.. Thanks
Intermediate & Advanced SEO | | Bio-RadAbs0 -
Blocking Pages Via Robots, Can Images On Those Pages Be Included In Image Search
Hi! I have pages within my forum where visitors can upload photos. When they upload photos they provide a simple statement about the photo but no real information about the image,definitely not enough for the page to be deemed worthy of being indexed. The industry however is one that really leans on images and having the images in Google Image search is important to us. The url structure is like such: domain.com/community/photos/~username~/picture111111.aspx I wish to block the whole folder from Googlebot to prevent these low quality pages from being added to Google's main SERP results. This would be something like this: User-agent: googlebot Disallow: /community/photos/ Can I disallow Googlebot specifically rather than just using User-agent: * which would then allow googlebot-image to pick up the photos? I plan on configuring a way to add meaningful alt attributes and image names to assist in visibility, but the actual act of blocking the pages and getting the images picked up... Is this possible? Thanks! Leona
Intermediate & Advanced SEO | | HD_Leona0 -
External 404 vs Internal 404
Which one is bad? External - when someone adds an incorrect link to your site, maybe does a typo when linking to an inner page. This page never existed on your site, google shows this as a 404 in Webmaster tools. Internal - a page existed, google indexed it, and you deleted it and didnt add a 301. Internal ones are in the webmaster's control, and i can understand if google gets upset if it sees a 404 for a URL that existed before, however surely "externally created" 404 shoudnt cause any harm cause that page never existed. And someone has inserted an incorrect link to your site.
Intermediate & Advanced SEO | | SamBuck0