Latest Questions
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How to resolve when it is saying duplicate content but the content is not duplicate?
Especially since it is our landing page for our blog with multiple excerpt text i.e. growpath.com/resources/
Product Support | | tdseward0 -
Moz is not showing difficulty and Priority from last day. can any body help?
i was just trying to check a keyword difficulty but when i put my kw the difficulty and priority is showing like this ( - ). can any one help? thanks
Product Support | | ayybeedee1 -
Refund From MOZ for Cancelled Account-How To Get Refund, Phone Number for MOZ Corporate Office?
I have written MOZ several times requesting account cancellation procedures but they don't seem interested in responding. I pre-paid my account in October 2019, paying for one year until October 2020. I would like to cancel my account and get a refund of the pro-rated unused amount. After not getting a response, I searched for a corporate phone number for MOZ. No phone number can be found. I am somewhat concerned as legitimate companies have phone numbers. Can someone advise me as to how to get my refund? Also, I subscribe to MOZ local. I need to know of canceling MOZ pro will inadvertently cancel MOZ local. Thanks,
Product Support | | Kingalan1
Alan0 -
Extra Amount Billed
Hi, We got billed twice in the month of Jan 2020. Billed on Jan 3rd and Jan 23rd. Can you please check why we got charged twice in the month of Jan 2020. Looking forward to hear from you ASAP.
Product Support | | iNurtureGalileo1 -
How to remove staging Urls from being shown in MOZ as critical crawler issues?
Hi MOZs, A few months ago we were updating our website and used a staging site to do so. Soon after we realized that it was indexed by G and shown in Search so we removed it to be indexed. The staging site has since not been visible in search except for 2 links that I just found out about today. My question is how to remove the staging site URLs being shown in MOZ as crawl issues or remove completely? I want to do this because the digital reports are connected to MOZ and it shows there are currently more than 400x 4xx errors which are all because of the staging URLs. I already marked to ignore the issues but they are still showing in. Any help would be much appreciated! Thanks
Product Support | | Strausberg0 -
Payment issue
Hi, Unfortunately I have updated my personal credit card and the payment got debited.How to get refund my money and I need to update my corporate credit card. Please help to get this issue sort.
Product Support | | ltts050 -
How does your company use your Moz Pro account?
How do you decide when to use a campaign versus a keyword list given that the number of campaigns is more limited?
Product Support | | Caroline.Finnegan1 -
What's the loss of an archived Campaign
Hi, I was wondering what will happen if I resume an archived campaign again. Will I lose any information by first archiving the campaign and resume it after.
Product Support | | OlafvR1 -
Refund Moz Pro
Hi. I forgot to cancel the Moz Pro plan after using the free one and it automatically charged me $258.41. So I would like to request a refund. My email is haileytran198@gmail.com
Product Support | | haileytran0 -
How to refund moz pro subscription?
I want to refund the subscription purchase process and return the money back
Product Support | | ResearchTrainingAcademy0 -
Unauthorised charge after free trial
Hi I would like to ask why was my card Charge when i didnt opt in to go to moz pro after the 30 day trial. I tried your service after a few days and didnt check again. Then today i i noticed theres a charge on my card for moz pro $179? This is the last email i received about my trial ending and i i didnt subscribe to moz pro.
Product Support | | ShoutoutDigitalPerth0 -
Request for refund.
Hi Team, I'm Abhinay Penta, I used moz a month back with free subscription and never returned back to the website since then but I've been charged 179 USD(244.07 CAD) without any notification or reminder on 22nd September 2019. _I tried reaching you over phone, but no contact number is available on web, I request for the refund, since I'm not going use your services anymore and would like to cancel my subscription permanently. _ _ Regards, Abhinay Penta_
Product Support | | Abhinbite1 -
Campaign Keyword Movement Over a Month
Hi there, This is specifically for the Moz support team, on one of my SEO campaigns the Ranking dashboard shows that there 19 keywords moved up - but - the PDF shos that 32 keywords have moved up. Why the discrepancy, please?
Product Support | | jasongmcmahon0 -
0% visbility and no ranking keywords.
Yesterday, we uploaded a new campaign but it appears it has 0% of visibility and no keywords ranking. What might be the problem? The website has a domain authority of 39 and 500 visits in the last week. But according to the Moz campaign they don't even rank for the name.
Product Support | | alessandrai1 -
Website can't be crawled
Hi there, One of our website can't be crawled. We did get the error emails from you (Moz) but we can't find the solution. Can you please help me? Thanks, Tamara
Product Support | | Yenlo0 -
Refund my money - please !!!
my account is automatically paid from your side, I don't want to upgrade to the pro version, hope to refund me $ 179, this money is very important to me, hope you help me, have sent a support request to my email address help@moz.com but I have yet to receive a reply
Product Support | | hoangnguyen2490 -
How do I unlink my Google analytics account ?
I have three Google analytics accounts linked. I can see all properties from these accounts. I want to unlink two Google analytics accounts so that they dont reflect in the Moz account. How can this be done ?
Product Support | | vernon1231 -
I think i hv mistakenly subscribed for the service, and paid for two months already
I didn't recognise it before, and subscribed your service for two months already. Therefore, I unsubscribed immediately, but it already billed me for two month service. As you can check and see, I should have not use or even login for month, would you waive the latest bill and cut my service immediately? sorry for any inconvenience caused, thanks!
Product Support | | CalvinC0 -
Free trial Subscription
If we cancel my free trial subscription on moz before 30 days use will have any charge pay
Product Support | | abhitherock0 -
Does anyone else find the support on here subpar?
I just sent in a chat request, got Eli and asked him how I can get the ranking data for the keywords I put into a campaign now. He sends me a link on how to create a custom report. I went to create a custom report only to realize that the same data pulls into that report as pulls into the ranking report? Does anyone else get superficial amateur subpar support like this? We are currently trialing the platform and contemplating switching from SEMRush and implementing MOZ reports into our custom built API reports for our clients but so far i'm absolutely appalled with the support on here. Not only did it take 3 days to get an answer, I didn't even get the answer to my question. Seems like a bunch of beginners running support?! Thoughts anyone???
Product Support | | Gorilla_Webtactics0 -
What happens if I remove GA completely?
If I were to remove Google Analytics completely, what would happen with my Moz campaign? What wouldn't I be able to see or use? I ask this on the back of the recent changes to EU 'cookie law'. It's getting to the point now where GA will no longer be a viable option unless you want to rely on consent from those awful cookie popup notices - the ones everyone hates and just clicks on to see the content.
Product Support | | robandsarahgillespie0 -
Is it possible to get a refund, I dont want to use MOZ
Well I entered my cc info to try MOZ out. Havent used it so I forgot to cancel my subscription. They have since billed me for a month. I wanted to know if it is possible to get my money back?
Product Support | | Bryton1 -
REFUND
Hi, I have used free trial and I forgot to cancel it, and was charged $179. I need help cancelling the account and getting a refund, as i really need the money for rent.
Product Support | | eddiae0 -
Moz took money from my account?!
I signed up for a free trial and had to add my card details. Now Moz just took money from my account without permissions. This is a warning to everyone signing up for trial. I want my money back!!! This is not right.
Product Support | | cjhswe810 -
Why does Moz see short Russian & Chinese urls as too long
We are translating content into Russian and Chinese on our website, the number of errors are increasing mainly around URL too long, each time we create a page with a Chinese or Russian url. If you click on the link below for a Chinese content page: https://www.westbourneschool.com/zh-hans/%E5%AE%BF%E8%88%8D%E5%8F%8A%E5%AF%84%E5%AE%BF%E5%AE%B6%E5%BA%AD/%E5%AE%BF%E8%88%8D%E7%94%9F%E6%B4%BB You will notice the url displayed by the browser is actually not very long, is there a way for MOZ not to see it as it appears above? Below is a page in Russian https://www.westbourneschool.com/ru/%D0%A8%D0%BA%D0%BE%D0%BB%D0%B0%20%D0%9F%D1%80%D0%BE%D0%B6%D0%B8%D0%B2%D0%B0%D0%BD%D0%B8%D0%B5 Any help will be much appreciated.
Product Support | | mariedetitomount0 -
Give colleague admin rights
I am the owner of the Moz account, but want to give a colleague the rights to add and delete users. How can I do this?
Product Support | | remkostrik1 -
Is it possible to retrive & download previous data after the subscription cancellation?
I do not want to continue the Moz pro services anymore. So if I cancel my Moz subscription now, Is it possible to download previous data?
Product Support | | promodirect2 -
Does Moz use Stripe as it Credit Card Processor
Hi , What Credit Card Processors does Moz use? Do they use Stripe.com ?
Product Support | | stuartcanvas0 -
Remove my credit card details
Dear Moz team, I have subscribed for 1 month free Moz trial account. It was free but to subscribe this account I need to put my credit card details. Now I tried to delete my credit card details from the account but there is no option to delete. Why? Please delete my credit card details from moz.com Priya Sharma honeymoonbug@gmail.com www.honeymoonbug.com
Product Support | | Nobody15562415626830 -
Refund
Hi, I have used free trial and I forgot to cancel it, and was charged $179. I need help cancelling the account and getting a refund. For now i'm unable to use this great tool..
Product Support | | HoxtonCapital0 -
Moz keeps logging me out
Why moz keeps logging me out? It's annoying that I have to keep putting my credentials after checking the "remember me" checkbox.
Product Support | | sekamoving0 -
Site Crawl Status code 430
Hello, In the site crawl report we have a few pages that are status 430 - but that's not a valid HTTP status code. What does this mean / refer to?
Product Support | | ianatkins
https://en.wikipedia.org/wiki/List_of_HTTP_status_codes#4xx_Client_errors If I visit the URL from the report I get a 404 response code, is this a bug in the site crawl report? Thanks, Ian.0 -
Subscription Billing Issues
Hi,I was testing out the medium pro features but was not aware that I had passed the 30day trial period and there was no notification or email sent to me informing me that. It was shocking to have been billed such a huge amount. Is it possible to get a refund? You can check my activity log which will be inactive.
Product Support | | Aquasips0 -
False 5xx Errors for ColdFusion website
For several years month after month MOZ crawl reports 5xx errors on many pages. Almost every time all the pages work fine as fa as i could see. Google webmaster tools does not notice any errors. Could anyone explain how to fix this situation? Should i get a refund from MOZ?
Product Support | | Elchanan0 -
Moz rank tracking with new subpage address
Hello, I have built a new website and the subpages web address are new. I haven't made a redirect yet but I am about to do it. How do I continue keeping track of my ranking evolution in moz. Do I need to indicate the new web address ? or once the redirect will be done will moz continue the tracking of my keywords showing the old web address but tracking the new address ? Thank you,
Product Support | | seoanalytics0 -
I have subscribed for 30 days free trial. Why money has been deducted from my credit card?
Today I have subscribed for 30 days free trial and some amount has been deducted from my credit card. Please tell me why it has been deducted?
Product Support | | iamSILeadership1 -
Merging two Sites into One - how is Final Domain Authority Calculated?
Hi, If we merge two sites say, one with DA 35 and another 20 what will be resulting DA of the merged site? Secondly, will the result vary based on which Domain is kept and which one is 301ed? ps :- all content is transferred from one to another using 301. Regards,
Product Support | | Praveenshah10 -
I ask for a refund.
Sorry... I entered the card number by mistake.. So I want my money back. _Again I'm so sorry. _
Product Support | | godkjpotat0 -
I would like to close my account
good morning i would like to close my account because i cant understand it and i don't have time to learn it
Product Support | | Fardous0 -
MOZ refusing access to certain sections of the website if using VPN?
I've used PIA and expressvpn before without any problems. Today I got nordvpn and when I try to access my campaigns and link explorer but the connection is being refused while I can access billing and the forum section. I don't have this problem anywhere else atm so I think this might not be a problem from my side but rather from these specific sections. Edit: Any idea what's going on?
Product Support | | Isildur0 -
Can I delete a question that I previously posted on Moz?
I posted a question with links to a website. That question now appears in google search when I search for that website, which I don't want. Can I delete the question I posted on Moz?
Product Support | | LavM1 -
Moz not tracking search traffic & not displaying correctly in pdf report
Hi For one of our clients search traffic has stopped tracking and there are no error msgs. For the same client, when you save the report to pdf format, it appears as per below?
Product Support | | Nikki9590 -
Keyword ranking is different from rankings report
I just recently posted a blog with the hopes on winning the search "what is sharepoint" I am tracking that query in Moz. I checked this weekend and it looks like I did land in the SERP's postion 23- 26. My colleague a couple hours away from me can see it too in a similar position, and in the rankings I can see it in position 24 when I click on the SERP's spot in moz, but it does not show my position as a rank # Any idea why? Thanks,
Product Support | | AvePoint
Amanda1 -
I forgot to cancel the trial period and my card is charge
i forgot to cancel the trial period and my card is charge how can i get my money back
Product Support | | Abhi_0070 -
Campaign Tracking on Site with different CMS systems
Hello, We have a lot of international tracking issues. our site is www.avepoint.com/de our blog site is www.avepoint.com/blog/de The main site is hosted on Craft CMS, the other is on WordPress. Right now I am not seeing any rankings for blogs on our WordPress site but am seeing that I am winning words in Germany when I use google ad preview. I see good ranking stats for the main site. I am not sure why I cant see any data for the blog site. Any ideas what might be wrong or how I can fix it? Thanks, Amanda
Product Support | | AvePoint1 -
Crawl test
I used to use the crawl test tool to crawl websites and it presented the information in a really useful hierarchy of pages. The new on-demand crawl test doesn't seem to do this. Is there another tool I should be using to get the data?
Product Support | | Karen_Dauncey0
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