Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Do knowledge base plugins on a subdomain have seo benefit?
-
Hi SEO Moz,
We want to use a knowledge base plugin (cheaper & faster than building it ourselves) where we can have Q&As for our website. We want this to help with our SEO by adding in our keyterms that we want to rank for.
We've looked into TenderApp & Get Satisfaction which look like good solutions - however, as they're both on a sub-domain do we get any seo benefit from this? When people link to our knowledge base, will this help our website at all - or is the benefit going to go to TenderApp/Get Satisfaction?
For instance -
Our website URL is http://widget.products.com
The KB URL is http://widgetsupport.products.com
If the above plugin is not a good solution, is there anything else that is better?
Any help will be greatly appreciated!!
Thanks.
-
Thanks Marcus - really great advice!
We checked out SupportPress on WooThemes and really liked it! Plus you are right as to how we can run it on our own domain.
What we might do is pick 5 keywords we want to rank for, and move all our sites under one domain - this should help spread the link juice through to the less performing sites, as our main site gets a lot more press and links.
Hopefully this is a good strategy!
Thanks for the help.
-
Right, the first issue, there are loads of options. I would personally look at something like this:
http://www.woothemes.com/2011/07/supportpress/This is a WordPress theme that expands on the core functionality and creates a support environment. This is a full theme so you would likely need another wordpress installation in a sub directory but it will give you a rich support environment and all on the same URL.
Alternatively, if you don't want to manage another install, you could use a WordPress forum plugin, BBPress will do the job but there are a list of options here:
http://chasesagum.com/5-best-choices-for-wordpress-forum-pluginsOn your other issue, that is a big vague, the sub domain is a different product / service and essentially a seperate site so it needs to rank (or not) on it's own merit. As it happens, this is the problem you will have with the knowledgebase if you put it on a separate subdomain.
With no URL or an in depth look I can only give you generic advice but really, I would look to bring all of this under one domain and have one, well ranking site rather than 3 separate sites that all struggle.
Hope that helps!
Marcus -
Hi Marcus,
Thanks for that! We use WordPress as the CMS for our site. With something like TenderApp - we want to use it for Q&A but mainly, to have a very large and solid FAQ and Glossary on there (generated by us - and using keywords we want to rank for). I really like the SEO Moz one but I believe it's built in PHP? We don't have the resources or time at the minute to build our own service so we would like to use a plugin, but one that is hosted on our domain. Does something like this exist?
Also, I have another problem. Our website has another subdomain - our main site sells certain paid-for products, but we also offer a self-service solution that is free that is branded differently (though we do associate it with our brand name). Currently, this self-service solution is hosted on a subdomain to our main site - but is not doing very well in ranking for our keywords. What would you recommend we do? Our keywords are not in the domain name unfortunately.
Thanks for your help!
-
Hey
These are essentially forums for you to engage with your customers and not a million miles away from this here Q&A system.
If you are using these to answer common customer questions, build a knowledge base and benefit from user generated content then it would certainly be better to have this on the main domain as a subdirectory than to have it on the sub domain.
Sure, you could have links from the sub domain back to the main site but really, these are two separate entities and in every discussion where people have asked the subdomain vs directory question I have never seen anyone say subdomain.
You want one site with one set of inbound links and one nice healthy link profile if at all possible.
This is a good read:
http://www.seomoz.org/blog/understanding-root-domains-subdomains-vs-subfolders-micrositesAlso, loads of other articles on SEOMoz answering this question to give you some further reading:
https://www.google.co.uk/webhp?sourceid=chrome-instant&ie=UTF-8&ion=1#hl=en&sclient=psy-ab&q=subdomain+or+subdirectory+site:seomoz.org&oq=subdomain+or+subdirectory+site:seomoz.org&gs_l=serp.3...4939.10518.0.10589.34.25.7.0.0.1.253.1620.23j1j1.25.0...1.0...1c.AWvjSgMGrPI&pbx=1&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.&fp=6dd2acfce60f574c&biw=1366&bih=643&ion=1What are you using for your main site? A CMS? There maybe an easy solution without having to go this subdomain route. Let me know what you are using and I will try and offer some suggestions as I am sure the rest of the happy shiny seomoz people will as well.
Hope this helps.
Marcus
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Express js and SEO?
Hi fellow Mozzers, I have been tasked with providing some SEO recommendations for a website that is to be built using express.js and Angular. I wondered whether anyone has had any experience in such a framework? On checking a website built in this and viewing as a GoogleBot etc using the following tools it appears as though most of the content is invisible: http://www.webconfs.com/search-engine-spider-simulator.php http://www.browseo.net/ Obviously this is a huge issue and wonder if there are any workarounds, or reccomendations to assist (even if means moving away from this - would love to hear about it)
Technical SEO | | musthavemarketing2 -
Are subdomains a good seo strategy for a multistore e-commerce?
Hi there I'm wondering what is the best strategy to work with multi-stores on magento: to use or not to use subdomains? Suppose we have the www.website.com and we configure it to use multistore. The url base will not have the store id on it so it will not be like www.website.com/store1 and www.website.com/store2. It will simply rely on the user session so if we have two categories for each store it will acces using: www.website.com/category1 (for store 1) www.website.com/category2 (for store 2) The homepage will allways be set on www.website.com so we should have a single page for several "home pages" (depending on the user session / store he is accessing). I guess this is not a good option if we want to rank for different keywords (for each store). So I was wondering if it is a good solution to set: store1.website.com store2.website.com This way we have 2 "home pages" each one able to rank. Does it make sense? Is it good or bad for seo? Another option I was considering was: www.website.com (for store 1) store2.website.com (for store 2) store3.website.com (for store 3) www.website.com/blog (for blog) Can this work? Good or bad for seo? best regards
Technical SEO | | qgairsoft0 -
Coming soon SEO
Hi, I was wondering what is the best practice to redirect all the links juice by redirecting all the pages of your website to a coming soon page. The coming soon page will point to the domain.com, not to a subfolder. Should I move the entire website to a subfolder and redirect this folder to the coming soon page? Thanks
Technical SEO | | bigrat950 -
Does a subdomain benefit from being on a high authority domain?
I think the title sums up the question, but does a new subdomain get any ranking benefits from being on a pre-existing high authority domain. Or does the new subdomain have to fend for itself in the SERPs?
Technical SEO | | RG_SEO0 -
Best Way To Clean Up Unruly SubDomain?
Hi, I have several subdomains that present no real SEO value, but are being indexed. They don't earn any backlinks either. What's the best way of cleaning them up? I was thinking the following: 1. Verify them all in Webmaster Tools. 2. Remove all URLs from the index via the Removal Tool in WMT 3. Add site-wide no-index, follow directive. Also, to remove the URLs in WMT, you usually have to block the URLs via /robots.txt. If I'd like to keep Google crawling through the subdomains and remove their URLs, is there a way to do so?
Technical SEO | | RocketZando0 -
Does redesigning the website effects the SEO?
What are the precautions to be taken in redesigning the website ? do it effect on link building? I am planing to re design my website, most of the Keywords are already optimized by Google, and i have given many back links to it . After redesigning my website will it get effected? Kindly answer my question
Technical SEO | | PrasanthMohanachandran0 -
Exact match subdomains
Hi, I have seen significant SEO benefits from owning exact match domains and was wondering whether exact match subdomains hold the same (or some) of these benefits? eg. halloweencostumes.co.uk vs. halloween [dot] costumes.co.uk Many thanks.
Technical SEO | | martyc0 -
Subdomain and Domain Rankings
I have read here that domain names with keywords might add a boost to your search rank For instance using a completely inane example monkey-fights.com might get a boost compared to mfl.com (monkey fighting league) when searching for "monkey fights" There seems to be a hot debate as to how much bonus the first domain might get over the second, but leaving that aside for the moment. Question 1. Would monkey-fights.mfl.com get the same kind of bonus as a root domain bonus? Question 2. If the answer to 1 above was yes would a 301 redirect from the suddomain URL to root domain URL retain that bonus I was just thinking on how hard it is to get root domains these days that are not either being squatted on etc. and if this might be a way to get the same bonus, or maybe subdomains are less bonus prone and so it would be a waste of time Thanks
Technical SEO | | bThere0