I need to talk to someone there on the phone. What is the best phone number to reach you.
-
Describe your question in detail. The more information you give, the better! It helps give context for a great answer.
-
No on responds they just take your money. I would not recommend But SEM RUSH is another SEO tool site. PCRRG!!!
-
It does work?
Because I've called non-stop and no answer, only able to leave VMs!
Can i have a number that actually works as customer service? Because your chats takes days and weeks to be respond.
-
Just got a call back. And the girl on the phone said you don't offer phone support for products. And that you only offer phone support for billing questions. That's ridiculous. So I ask again, which one is it?
-
Keri wrote that post in 2013 when our support policy was different. Very sorry you haven't received a response! Not sure what might have happened there. Can you email us at help@moz.com with a note to call you?
-
So then what is Keri Morgret talking about?
I've also called and left messages last week and just today with no response.
-
Hey Oliver!
We do still offer phone support at that number - 206.602.2059. But sometimes the team is all occupied, so writing in to help@moz.com is the best way to reach us. If you leave your number in your message, we can give you a call back. Sorry for the confusion!
-
So you guys don't offer phone support huh?
I got this email during the sales process.
START EMAIL***********
HollyHaymaker (Moz Help)
Mar 14, 2:14 PM
Thanks for that info, Oliver! Hmm that is strange that they didn't show up originally - but since they have been re-added we will have to wait and see if they come through in the next update. Thanks for your patience on that!
Sorry our response time was a bit slow this time around! This does vary depending on how busy it's been, but we try to keep it under 24 hours. We're definitely not de-prioritizing you for being on the free trial!
I meant to add that we do have phone support during the weekdays! You can reach us at 206-602-2059 and we're generally available from 9-5 PST.
Let me know if you have any more questions! I will be out of the office until Tuesday, so if anything comes up before then, email help@moz.com for a quicker response.
Holly
Moz Help Team
http://moz.com/about/team/hollyEND EMAIL*******
But now I can't get anybody on the phone. What a crock.
-
BEWARE I was told I would get a 2nd month free trial since they couldn/t crawl my site and then they charged me the $160.00 that I am still disputing and I have emailed evidence!!!
-
Understanding? 2/3's of your customers would probably disagree with that standpoint. What if I have a serious issue with my account? There is no queue or ETA on your chat. Our time is valuable, outsourcing some somewhat useful support is inexpensive and worthwhile.
-
Hi! We don't offer phone support (you can see our post at http://moz.com/help/pro/phone-support) but you can chat with us via the billing page if you need help with your account. Thanks for your understanding!
-
Your best bet is probably to submit a ticket here - http://moz.com/help/pro and perhaps include your phone contact info as well as a detailed question. They do respond quickly in my experience. The folks who monitor this forum may not be the same people who actually deal with account problems and the like (though not being a Moz employee I'm not positive).
Good luck!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I have subscribed for 1 month free Moz trial account. i need to delete my account permanently
i can not delete my account from account setting , so what should i do??
Product Support | | woline20080 -
I want a refund. Could someone help- my trial membership just expired today.
Hi, My card was just charged today because my trial membership expired. I really haven't been using any of the trial features and unfortunately I completely forgot to cancel the membership! Could anyone help me with this? I was looking for a phone number or contact information but I couldn't find anything. Thanks! UPDATE: Just found the contact forum!!!
Product Support | | ikahbod0 -
Changed to HTTPS: Do I need to update Moz?
Hi Everyone! I have moved my website from HTTP to HTTPS. I believe that I've done everything correctly. Now that I've done that, do I need to update my Moz campaign (and how to do that)? Or, will Moz handle it itself? Or, do I need to create a new campaign with the HTTPS url? Thanks so much!
Product Support | | journeybeyondtravel0 -
My trial version has expired and I didn't cancel the account. Need urgent refound!
Hello! I need help, I can't afford this right now and I didn't cancel by mistake, not on purpose. It happened that the mails -don't know why- arrived to de spam folder and I didn't know that I was being charged directly. I tried Moz for a presentation to a prospect two months ago. But I didn't get the client, so I still can't afford, it and I didn't use it. I'm sorry for the mistake, I only noticed this today when I checked my Spam folder casually. Please I need a refound! I will get a pro a account in the future, as soon as I can, because I love Moz! But now it's impossible to me to afford it, I'm in a big trouble. I hope you can understand my situation. Thanks a lot!
Product Support | | Viole550 -
Number of pages crawled = 1; Why?
Since November, we've been trying to figure out why, when I select Crawl Diagnostics, my number of pages crawled is only 1. In mid-november, we changed our URL. That is, we went from www.example.com/home-page/ to www.example.com/new-home-page/. My first assumption was that I needed to re-create my Moz profile. That didn't fix it. The only crawl error we get is the no rel="cannonical" found -- but it's there. We find it on every page, including the home page. Our content shows up in search. Moz bar shows us info for every page. I just don't know what else to check. Everything else in my dashboard seems to look as expected. Specifically, I've turned to Crawl Diagnostics to find 4XX errors on our site. Typically we find one or two per week. Sometimes 0. Sometimes 4 or more. But it's been 0 since November. I highly doubt we've arrived at perfection. Any thoughts?
Product Support | | seo-nicole0 -
On Page Optimization and Page Grader in Moz Needs Some Fixes
Okay, so I've brought this up a couple times to your team and have always been met with resistance and confusion, but I really feel like the fundamental design of your on page grader (the auto one) needs some changes in order to be really useful. Let's start with the basics. An on page grader is supposed to be a tool where you can enter your keyword or keywords and have it scan the URL to see how well the keyword has been implemented on the page. It checks for heading use, anchor text, alt tags, frequency of use, etc. We all should get this if we are here. Now, your manual page grader does just that and does a great job of it. I find it very useful for checking newly created pages, landing pages, competitor pages and the like. However, your auto version found in the Search > On-Page Optimizations is the culprit here. So, according to several staff at Moz, this tool scans your site every week when the rest of your site scan is done. It then takes the rankings of pages for ranked and tracked keywords and assigns a grade for that page. Here's the major problem.... in almost all of my accounts, it very rarely gets the association with keyword and URL correct. Thus, it returns a low page grade even though the grade of the URL would be an A or B for the correct keyword. What seems to be happening is I'm tracking multiple keywords, sometime close variations. This grade tool in a lot of cases is grading a page more than once for several keywords it's ranking for. All the variants it gets a low grade for because the exact keywords isn't in the title, headings, etc. The second thing that seems to be happening is some pages are not being graded using the primary keyword, but instead a variation. In this case it only shows low grades for the page. On one occurrence of trying to discuss this issue with you, I got scoffed at for saying the tool was "guessing at which keyword to use for the grade". Your staff was very adamant in saying "it's not a guess!" My counter point was, call it what you want, it's in accurate to the intended keyword to be optimized for. Now, when one first gets to this tool, all of the above doesn't seem like that big of a deal because there's an "add & manage page grade" section. This section allows you to add and manage page grades. So, one would think that you could go to this tool, add an page grades for keywords that the tool didn't automatically associate and delete ones that it added with an incorrect association and that would be the end of it. However, that's NOT quite the end of it. At your own admission, the tool doesn't function like that. Each week when a new scan is completed, these pages grades essentially reset. So any page grade that you deleted will simply show right back up again. Now, before I go any further, let me explain why this is such an issue for me. First, on page optimization is something my company does and sells as a service and we are pretty good at it. Not saying we're the best, but we're better than most. That said, one of my reasons for choosing Moz was because according to the verbiage on the pages, one can create branded reports to include on page optimization. However, when the tool doesn't get the right keyword to landing page AND there's no way to manually override it, then basically all of my reports make it look like my pages grades suck, when in face they don't. Now, if in my campaigns I only added the exact keyword for each page and didn't do any variations of, then this tools becomes much more accurate. However, I want to track multiple variations. Bottom line is this: I need a page grading and reporting tool I can count on and actually use. Thus far, you solution is riddled with problems and every time I bring it up, you fight me on it saying it's working as it's supposed to. What I'm saying here is "as it's supposed to" is fundamentally wrong. I'd like to discuss this with someone at this point, and preferably someone a bit higher up than a first tier support person because frankly, I'm not getting anywhere. Overall I love your service, but it's things like this that have me questioning wether or not Moz is right. I'm giving you opportunity after opportunity to prove to me that it is. Help me work this out so we can continue that trend. Thanks, Micha
Product Support | | Multiverse-Media-Group4 -
Need to Login EVERY TIME!
Since you switched from SEOMoz to Moz, every time I access the site (no matter if I close the browser or not) I am asked to login again, even though I am selecting the "Remember Me" option. Can you please fix that? PS: Same thing happens with OSE.
Product Support | | FedeEinhorn3