After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Missing campaign after billing update
-
My campaign is missing after I updated my billing info. Why would that be?
-
Hi there,
Thanks for reaching out!
Your campaigns are actually not gone. Anytime a subscription is cancelled or suspended, any active campaigns are moved to an archived status. This preserves their historic data and allows them to be reactivated later.
We found a bug that is preventing archived campaigns from showing up in the UI and have a fix deploying that should resolve this soon, but I do have a workaround for you in the interim. After you log into Moz, type in:
in your browser navigation window. This will take you to the archived campaigns. From there, just click on the Activate button next to the ones you want to bring back.
Sorry for the confusion here and let me know if there's anything else I can help with. Have a great day!
Best,
Sam
Moz Helpster
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Explore more categories
-
Chat with the community about the Moz tools.
-
Discuss the SEO process with fellow marketers
-
Discuss industry events, jobs, and news!
-
Chat about tactics outside of SEO
-
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
-