Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
How to deal with wrong location in Google SERP
-
Hi,
If I understand correctly, Google provides search results based on the location of the user. That's fine, because most of my clients are local.
But if I look at my own search results, Google thinks I'm in a totally different town. Most likely based on my IP address.
Of course I can solve that for myself, but the same goes for my potential clients.
Is there a way to deal with this, from an seo perspective? For instance find out where most of the the IP providers are located and target that location?
-
Hi Hans,
Unfortunately IP addresses are not great on a desktop pc, not always but sometimes our Internet Service Provider seems to play havoc with our actual location.
However on mobile it is usually a lot more reliable, so make sure your site is mobile friendly!
As long as you have all your data set up and Google+ and the likes linked then your local listings will work correctly,
I wouldn't recommend targeting a popular IP location as it is not your true location. Keeping your town/city in your tagging will help for local searches for those who include there location in their searches.But if your client's ISPs have their IP address located wrongly, I am afraid this is something you cannot compensate for.
Kind Regards,
Jimmy
-
I don't think IP factor matters that much
Going to disagree with this here I'm afraid because I have seen some quite overwhelming results based on a user location. I am based in Chester, UK - If I search, based on my IP, I will be shown local results earlier - that kind of thing. I'm not saying this is always going to be the case, but based on locations, it can play a pretty major part.
@Hans - There are lots of things you can do to try and remedy this, but remember that Google has the final say. You could try building your brand strength more and perhaps talk create a few blog posts based around location and product, talk about surrounding towns that you cover and suggestions as Umar mentions above.
Also you could do a little testing and see how your competitors get around this issue. Crossing every 't' and dotting every 'i' is going to be a big key to success.
-Andy
-
Hey Hans,
I don't think IP factor matters that much.. If you have a proper citations of NAP, optimized local content, G+ local pages, links from local sources and other local listings; I don't think this IP factor gonna hurt you that much.
But if you're very much sure that all the things are perfect and you're still not climbing then you can think about the local IPs.
-
Hi Umar,
Thanks for your answer! I'm not sure we're talking about the same thing here.
Let me explain: my company is in town X. I want it to be found by people in town X.
My potential client also lives in town X. But Google says he lives in town Y. Because his IP address tells that to them.
It seems that I'm lower in the search results than I would have been if the client was located in X, as he should. Or am I wrong here?
Cheers,
Hans -
Hey Hans,
Yes, Search engines use the following signals to determine the location of your website:
- Hosting location (I think it's still matters)
- Domain tld (eg .co.uk for the UK and .com for the US)
It is important to check that the actual location of your servers is reflected in their IP address using a tool like this one. I remember once Matt Cutts discussed this topic "How should I serve different content based on user location?" here https://youtu.be/GFf1gwr6HJw
Hope this helps!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Listing Doesn't Appeare on 3Pack anymore
Hi, One of my GMB listing suddenly stopped ranking in the 3Pack Results. It used to always rank in 1st or 2nd position in the 3Pack results, Suddenly since 24th May it completely Flatlined, I don't know why but It doesn't show up in the results, or when I click see more. It completely vanished for that term locally. My Listing is based in Brisbane, QLD, Australia and it doesn't show up for that term in The Brisbane area. But when the Location info is Australia and not Brisbane, Australia it shows up again. I don't know what is the problem in this case... Any Suggestions will be much appreciated.
Local Listings | | Moxoms10 -
Does Google prioritise local domains?
I'm in Australia targeting Australian traffic. I often see US domains in the Google SERPS and wonder if that indicates an opportunity for local (Australian) domains to rank?
Local Listings | | Lazeh0 -
Google My Business answers not appearing
We've been trying to use the GMB Q&A feature as a lot of customers seem to be engaging with the listing/asking relevant questions. However, sometimes we answer a question directly from the business listing account but it does not appear (no error message is shown when posting either). When we go to re-post the answer, the text is sometimes still visible in the answer box field. Any ideas what might be causing the issue?
Local Listings | | Wagada1 -
Former tenant Google Map listing still displays
Our tenant closed their business and we now occupy the address, their Google map still displays, albeit "Permanently Closed" along with ours at the same address. I can't seem to get it removed, it's been 2 years. Help 🙂
Local Listings | | KevnJr0 -
Best Practice When Selling One Location of Company with Multiple Branches - Local Search
I have a client with a small business with 4 different branches. Currently, we have a main landing page for the company, plus distinct landing pages for each branch with maps, territories, distinct phone numbers, etc., for each branch. The company recently sold one of the branches to a competitor as they do not want to service that area anymore. They have asked me what they should do now. Obviously, we are going to remove the location page for that branch, but we also need to transfer the phone number to the other company for use as part of the sale. What tasks should I look into for separating the branch from the rest of the company while still maintaining best practice for the rest of the site/company? Thank you for your help and suggestions.
Local Listings | | Ayres-SEO0 -
Removing Unverified Listing From Google
We have an old unverified listing that has our information on it, but we can't get it off google. I told them months ago it was closed, and it is marked as closed in Google...but it still shows up. Moz Local is telling me this is an inconsistency that hurts our local rankings. I went to delete the page from our Google Business/Place, but if I did that, the warning said that I would just not have access to the page, and that the listing would still show up on google. How do I permanently get rid of those thing, so it's not longer an inconsistent listing? Ruben
Local Listings | | KempRugeLawGroup0 -
NPA. Adding two new locations. What phone numbers to use?
Hi everyone, Our client wants to add two new locations. Not sure what phone number to use.
Local Listings | | Ryan_V
We have main phone 800 number, with no adders associated, and local phone numbers for locations which we do SEO for. New two locations are not for SEO purposes. Client just want them to be listed on website and on major directories for now. Understanding NPA importance:
Should we use main 800 for both locations?
Should we get new phone numbers for each one? Thanks0 -
How to show on Google Maps for specific areas close to me?
Hi there, Im wondering the best approach to get more consistent listings for google map searches (the pins on the map) for a business.
Local Listings | | Ampweb
Here is a small overview. My client provides storage services in London. His business is very local as customers will only want to use them if they are from surrounding local suburbs within the City. His business is showing on the map for some of the suburbs close to his business, but it does not actually show when you search for the closest location (suburb) that his business is located in, or other local suburbs. What would be the best approach to ensure google shows a pin for his search results when users search for all close-by suburbs to his business address? Is this possible or will it just happen over time? He already has landing pages on his website for each of his suburbs that he is trying to target, eg: "Self Storage Camden".0