Google + and Google Knoladge Graph

[David-McGawn]

I am trying to get things to match up for the company brand websearch and the Google + page and we have had it for years now

The knowledge graph on Google is showing the map, address and name (shown in attached image), but is not linked to a G+ page, as when i click the "Are you the business owner?" its is trying to make me create a new G+ business page. Anyone have any ideas on this?

Also does the wiki name have to be exact for it to show?

As for phone number would that be coming from the DNS record as that is nowhere in the markup rich snippet or normal markup

Thanks in advance

LC9cWdG

[MiriamEllis]

You're very welcome, David, and good luck!

[David-McGawn]

Thanks for the reply, I will try what you have suggested and wait two weeks first, i have also put it across to an agency we work with for PPC and SEO and see if there contact at google has any knowledge

I will also take a read at these blogs

Thanks

David

[MiriamEllis]

Hi David,

This is one of those questions that it is really difficult to resolve in an informal forum. These types of things can require logging into dashboards, doing a lot of research etc. Now, you've already taken the direct route of trying to show this to Google. I recommend 2 things:

1. If you don't see the issue resolve within 2 weeks of speaking to Google reps, call them again.

2. If that doesn't work, take this to the Google help forum (https://productforums.google.com/forum/#!forum/business), be prepared to share all information and make a serious plea for a TC or staffer to assist you there.

3. If neither of these methods work, hire a heavy hitting SEO as a consultant. He/she may need to dig deep, given the fact that Google pulls data from a variety of sources, meaning that there can be so many variables in a case like this.

Additional reading while you're waiting for help:

https://productforums.google.com/forum/#!topic/business/lYNM9SSJOso;context-place=topicsearchin/business/wrong$20knowledge$20panel

http://localu.org/blog/8-tips-optimize-local-knowledge-panel-google-search/

http://localu.org/blog/local-knowledge-panel-doesnt-show-google-can/

Hope this helps!

[GPainter]

You can also try Miriam who is a bit of a local guru: https://moz.com/about/team/miriamellis for ideas. Sorry to hear you didn't have much luck with your call..

[David-McGawn]

So yesterday started a chat with Ad words in Dublin (who couldn't be more helpful) the woman Arlene gave me link to email Google in CA so i did expecting a phone call from them in CA but instead just off the phone with someone from a call center ion India who didn't have a clue. He didn't understand the fact i have 2 local pages, one showing in search knowledge graph (no content just contact info which i a page they created because there silly algorithm is terrible) and the other (one we have used, verified, mapped etc.. for over a year) he didn't under stand the fact if i delete the one we have used for over a year then we loose the content. And if i delete the other one i loose the search stuff. his solution was just to delete one. God knows who trains these people as this must happen daily with them creating pages randomly because there algorithm feels like it

[_nitman]

Hey Chris,

Thank you so much, didn't notice that tiny link. Anyways, have shared the feedback with them now. I hope this will soon get fixed.

[GPainter]

Good luck, look forward to hearing how you get on.

[David-McGawn]

I am going to try get on a chat with google later on today when there chat opens, Will let use know how i get on

Thanks

[GPainter]

If you've got two local pages it gets a bit more complicated, you can mark one (the new one i assume) as duplicated which should mean its deleted,  I was under the impression you had a brand page and were attempting to claim a local page, you can see some more info on an older post here - https://moz.com/community/q/can-a-google-local-listing-be-merged-with-a-goolge-page

You can also see more information here - https://support.google.com/business/answer/6010825?hl=en This should enable you to set your primary page.

Hope some of that helps.

[David-McGawn]

Hi Chris,

I accepted the other page and now have 2.

Both pages are verified local, is there a way to merge the two of them?

Thanks

David

[GPainter]

Hello Nittin,

See the "feedback" button under the box and to the right, that should help you tell Google its the wrong info, you can also try to build your brand to be bigger than the trio which will also help.

Hi David,

is your Google plus page a Google plus page or a Google plus and Google local as unfortunately to gain the little map shenanigans you need a Google local page which you would have to create, you would then need to combine the two pages, your existing one would be become a "backup" but all the links and goodness would be transferred. Its frustrating but a bit of a necessity, It sucks that there are difference parts to Google plus/local etc.

You can see a step by step here- https://www.hallaminternet.com/2014/merge-google-brand-page-google-local-page/ though you can also find other resources if you need to via Google search.

The hone number should update with the Google local when(if) you create it.

Hope that helps.

[_nitman]

I have the same doubt, when I search for "askme" which is the company I work for, its showing the wrong wiki page link which talks about a female trio from Chicago Illinois (PFA the screenshot).

How can I tell google to not link that wiki page with our brand?

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