How do you go about updating / correcting bad business listings when you cannot contact the website directly?
-
There is a business listing I wish to correct / update on 411dir.biz
There is no way to contact the website online, and in cases like this, I try to do a whois lookup, and reach out via the email / phone number there.
This site seems impossible to connect with, has anybody else come up against situations like this in the past, if so what do you tell your client / what other approaches do people have?
Thanks!
-
Hey Michael!
Very good and creative tips from Moosa and Umar about trying to track this down, so I'll just respond to the part of your question dealing with what to tell clients.
100% consistency may not be a realistic goal for any business, precisely because of a scenario like yours in which old or bad data ends up on a directory you just can get connected up with. In such cases, judging the overall importance of the directory in question becomes key. If the directory is ranking in the top few pages for your client's name, then incorrect NAP there warrants making every possible effort toward resolution. But, if it's an obscure result, make normal efforts and then let it go at that if you can't find any way to correct it. Document your work for clients and pre-set expectations that you are shooting for high consistency, but not perfect consistency. Some of the smartest citation building experts I know have told me that 100% consistency is not only frequently impossible, but not even actually essential.
Hope this helps!
-
WHOIS is a good way to find their contact information and if this is not working find them on social media like facebook or twitter as most websites usually respond to that. If this isn’t working, I don’t think you are left with much option and you probably have to give the bad news to your client.
Another thing you can do is to see where they are fetching their data from if they are fetching data from big data aggregators you can fix the information there and it will get update accordingly.
Hope this helps!
-
Hey Michael,
Usually these kind of sites belong to a network that runs multiple sites.. Whois look up in the best option to track the details but if it's also not workout like your case, I submit another business with all the wrong details, IP address, fake email address and wait for the confirmation email. Once I get that, I contact them from my original address.
The other option that I lookout is to search on social media, though the chances are less to find the real pages or accounts but you can contact the people who shared something about them in past. For this site, I searched on Twitter.
If nothing works out, then you can clearly tell your client about the efforts you did. In most of the cases, they appreciate your efforts and you can move on.
Hope this helps!
Umar
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Why won't a business show up in the local pack when all signs point to that it should?
Hello! I've been trying to figure out why a business won't show up in the local pack even though their GMB has more reviews, seems to be doing everything right, and just doesn't show. The business is "A Senior Journey", and should be showing up for searches relating to "senior placement services tucson" or "senior placement tucson", but no dice. Been doing a competitor analysis and they are doing better or on par with all of their competitors. The same businesses in Tucson that are competitors show up both times, even Phoenix locations, but not A Senior Journey...any ideas? Thank you!
Local Listings | | WebMO-Tech-Rep0 -
What's the best way to identify duplicate listings?
I'm doing manual duplicate research for an account and wanted to know if anyone had a resource to share on how to find duplicate listings for GMB and other citations. https://searchengineland.com/definitive-guide-duplicate-research-local-seo-238719 Ive been working off of this article from Joy Hawkins, but she mentions using Map Maker to search a phone number, but Google has since shut Map Maker down. Maps doesn't seem to work the same way, as I've searched a phone number which I know has duplicate listings and they don't come up. Any tips on a better tool or process?
Local Listings | | formandfunctionagency0 -
Brand listed as plumber, can we still rank for other markets?
We have a lead generation website in the Netherlands in the plumber business. The last two years we were focussing on local SEO, and gain some rankings on keywords like 'plumber amsterdam'. We also connected google my local business in different city's, so we rank in both the citations as in maps. Now we want to get some rankings with the lead generation brand on other keywords. Keywords for other markets like 'handyman' 'roofer' etc. Google remembers what kind of business we are, since we are listed as plumbing company. My question is, can we still go for those other markets with the brand? The markets/ keywords are related and all in the home improvement segment. So for example, example.com/plumber example.com/roofer etc. The other option is to target those specific markets with other brands/ domains.
Local Listings | | remkoallertz0 -
List of categories for Google Business for the UK
Does anyone have a compete list of the business categories for the UK Google Business listings? I have done a few searches on line and not uncovered anything up to date. Thanks in advance.
Local Listings | | highwayfive0 -
Local sites to make sure I'm listed in - which ones?
I'd love to know what sites this community deems most important when looking at whether my business & site are listed there. I know the obvious - Google Places, Yahoo Maps, Bing Local, Yelp. Foursquare. What others do you consider to be "mission critical" to the general market? Thanks!
Local Listings | | wcksmith10 -
Can We Outrank The Google Places Local Listing 7 pack in 2015?
Hello everyone, I would like to know if it's possible and if any of you had success outranking / ranking above the Google Local Listing 7 pack? I am in Canada and every time I search for something like (city+dentist) (toronto dentist) I do not see any organic result above the 7 pack. I searched for like 10 city and every searches the local listing are the first to show up and the organic result under it. So I did not see any organic result outranking the Google Places and I look at like 10 different city if not more. So I would like to know If i can rank above them for organic results with no Google places, with no physical address, local phone number and/or citations even if there is currently no organic result showing up above them ? What do you guys think ? Thank You
Local Listings | | majesticlub1 -
Multi-Location Listing Best Practices for Home Office, In-the-Field Positions, and Business Centers
Hi fellow Mozzers! Our marketing agency (based near SF) has partnered with 3 individuals in NYC, LA, and Seattle. I would like reflect our expansion on our site and local listings, but want to make sure we're on the up and up, since it's not a traditional brick-and-mortar expansion. Many people have used similar tactics in a black-hat way, so just want to make sure we don't get grouped in there. Is pursuing local listings in advisable in this case? In the Field/Home Offices - What is the best practice for listing a location in the field with home office - but no official B&M office? Business Centers - How does Google treat business centers where we have a part-time presence? (We legitimately use, can receive mail/phone calls, have an office share allocation, and host meetings in their boardroom.) Local Numbers and Addresses - Will a local phone number forwarding to our main HQ work? We'd prefer to filter all of our calls through our HQ since we have the infrastructure there. Other Considerations - Other than setting up our address and phone numbers on our site and major listings, is there anything else that should be top priority or concern? Thanks for your help here! Andrew
Local Listings | | Alaniz0 -
Local listing ranking higher than domain name
Hi everyone,I was wondering why on my ranking report there is a fluctuation between the local listing page and the domain name page. Is it a way to always get the domain name ranking higher than the local listing?Thanks for your support,RM
Local Listings | | skrauss0