Local Search - Google Mobile Results (Web&App)

[burnseo]

Hi, I have a client with multiple locations. One of the locations manager is searching for branded and non-branded keywords on his mobile phone and not able to locate the business (within the parking lot of the location). Our ranking reports via a local search platform and manual checks indicate the location is actually ranking well. and we're seeing progress in GA. Has anyone deal with something like this before?

This is a location that recently opened to the public. The concern is around mobile web and app results.

I'm looking for some guidance around how to approach the situation. I'm sorry I cannot provide more details on the client.

[MiriamEllis]

Hey There,

How new is the location? How old and how good are the website optimization, citations and reviews? Are all branches being marketed with proper separateness (no shared phone numbers, duplicated content, etc?). Do you have any reason to suspect a filter or penalty on the business of any kind?

This one is going to be very hard to troubleshoot without being able to

1. Look at the actual business

2. Stand in the parking lot with the client and his mobile device

but, the above are some first ideas. These situations can be really tough to diagnose.