Subscription payment issue
-
Hello, Moz community. I have a big problem, today by accident i suppose i was charged 149$ for the Moz Pro subscription plan, but i have already earlier today canceled my subscription plan.
Now Moz is a great seo based application, but i was only testing the field and do not need those kind of services and plus living in a third world country 149$ would literally mess my whole month.Is there anyway the payment to be reversed, the transfer is still in the waiting and the payment has not been completed.
Waiting for response, 10x
-
Hi there. Kristina from Moz's Help Team here. We noticed you sent in multiple emails to the Help Team on this issue as well and we've gone ahead and addressed this issue in one of your emails.
If there's anything else we're able to assist with, however, please do let us know!
Thank you,
-Kristina
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How to cancel the subscription
Dear MOZ team Good day! I was trying your website and i already used the free trial for a one day or tow only, but required a credit card and sure i signed up with mine. now i received an invoice by 149$! and i didn't subscribe, kindly refund the amount to my card looking forward to hear from you guys thank you, Asmaa.
Product Support | | Ibrahim_AlQurashi0 -
Cancel my MOZ Subscription
Cancel my MOZ Subscription. My email id is vtsdesigner106@gmail.com
Product Support | | visiontechnoindia0 -
Free trial Subscription
If we cancel my free trial subscription on moz before 30 days use will have any charge pay
Product Support | | abhitherock0 -
We at QMetry have purchased the license for Moz and I want to know till when will this subscription last and out of the 3 members who is the admin?
I want to know when the subscription will end for QMetry and we are a team of 3 using Moz, out of 3 of us who is the admin?
Product Support | | vatsala0 -
Why have I been charged by Moz for a Pro Subscription?
I recently used the trial free 1 month subscription for Moz Pro as it was suggested in a continued education course I was doing. My email was hacked and I had no access to it for which I had no access to Moz and while getting my email sorted, I got this message that they have charged me and it has come off my account for next month. They also took the money off my account which is extremely difficult for me as I am a student and cannot afford an expense as such. This is creating havoc for me. Currently Moz Pro a service charged in US$ is too expensive for me in India as a student. Any advice on how to get this amount reversed. Today is the day the invoice was sent and immediately afterwards they charged me the amount.
Product Support | | Adilene0 -
Can I purchase a monthly subscription instead of yearly?
I want to purchase Moz but my company wants to see how it goes before diving into an annual subscription. Is this possible?
Product Support | | Olivia9540 -
New Campaign Set Up Completion/finishing issue !?
Hi I have just completed setting up a new campaign in Moz Analytics but when i press finish theres a graphic representing somehting updating/loading and then nothing happens like a message saying campaign set up complete and it just stays on same page. Does that mean its set up or theres a problem ? Cheers Dan
Product Support | | Dan-Lawrence0 -
Can i pause a a subscription?
I really love the features. I don't need the tool and the results permanently. I believe that if i could deactivate and reactivate an account, then i would be a happy customer. This way i am forced to cancel all and resetup all the time. Is there a way to "pause" an account? Best regards, Csaba
Product Support | | csabatoldi0