I can't login to the Mozbar in Chrome. Just takes me to the homepage?

[soapmed]

So, every time I press log in on the Mozbar, it takes me to the Moz home page which I'm already logged in to but there is no change on the status of the Mozbar?

What should I do to remedy this?

Thanks!

[BlueCorona]

We've experienced this issue in the past. Uninstalling the toolbar and reinstalling seemed to fix the problem for us. Otherwise, Kristina provided very detailed and helpful instructions that I am sure will help solve your problem!

[KristinaKeyser]

Hi there - Kristina from Moz's Help Team here

Thanks for writing in and sorry to hear about the troubles with your MozBar. We've been seeing reports from other customers with the tool, as well, and have updated our Health Page to reflect the known issues we're seeing with the tool at this time.

There's a couple of steps we've seen work for others that might help you with your issue at this time. Can you please attempt these steps on your side and let us know if you're still seeing issues?

1. Un-install your MozBar plugin. I've taken a quick video here for you on how to find the tool in your extension list in Chrome.
2. Un-install and re-install Chrome.
3. Turn off any additional plugins that could be interfering with MozBar
4. Clear all cache and cookie data related to moz.com
5. Re-install your MozBar plugin here.
6. Sign into your Moz account here and the MozBar.

Clearing your cache and cookies of all Moz related data is a very important step since we've recently required authentication for the toolbar to function properly. If you are still having issues after that it means the problem is coming from our side and we'll have to wait for an update from our MozBar team.

Sending over the below information to help@moz.com that we can provide to our developers would be a huge help in their efforts on diagnosing the issue, so if the above steps don't work for you, can you please perform the following steps and send over this screenshot to us?

1. Click on this icon in the upper right corner of Chrome -  http://www.screencast.com/t/HUj3m4DGuoqK
2. Move the cursor over 'More Tools' and then click on 'Developer Tools' -http://www.screencast.com/t/B7SIh7qiPj
3. Click into the 'Console' tab - http://www.screencast.com/t/itHrYuuq
4. Make sure MozBar is running and then refresh the page if needed.
5. Take a screenshot of the results (the entire window is recommended) and send that to us.
6. What version of MozBar are you running?
7. What is your OS version?

Thank you so much for your help, and for your patience while we work to resolve these issues. I look forward to hearing back from you about the above.

-Kristina

[upandupagency]

I'm having the same issue. I tried logging out on moz.com and then logging back in using the toolbar link but the toolbar never says I'm logged in, even if I'm logged in at moz.com.

[soapmed]

Hi guys,

Appreciate the help, the problem still persists. It's bizarre. The Mozbar almost isn't recognising the fact I'm logged in.

Again, any help is really appreciate.

[ThomasHarvey]

Hi Ikkie,

The original post says that Markele is already logged in:

"it takes me to the Moz home page which I'm already logged in to "

[Mustansar]

Hi Markerle,

Yes it redirect you to the home page or Moz login page. Just logged in you Moz account through Moz site and then refresh your browsing site. It will update your login with plugin automatically.

Hope it will help

[ThomasHarvey]

Just to add to this, I have downloaded the plugin to see if I could replicate/help on this. It logged me in straight away. However I logged out through the toolbar and it kept me logged in. So I seem to have the complete opposite of your issue.