Need to solve "Oops our crawlers were unable to access" url for new campaign
-
I'm putting the url designfirstkitchenandbath.com and getting the "oops! our crawlers were unable to access the site. Since this site is a potential client, which shows up online, I can't get access to fix the code, plus while I can write a little html I don't feel comfortable working with hard, live code on someonelse's site. Anyone have a simple solution?
-
Hey there!
Sam from Moz's Help Team here!
I've taken a look at that URL, and from what I can see it looks like we're running into a 403 error which means that ultimately, access to that URL is forbidden:
http://www.screencast.com/t/UbMwIrjuQFG
This 403 error is coming directly from your server, so at this point the best thing to do will be to send this information to your client/their web dev. They'll need to make sure our crawler (rogerbot) is whitelisted, so our tools can start working hard for you, and that you aren't blocking AWS (Amazon Web Services) on the server level.
I hope this helps - if you have any other questions, feel free to pop a message over to help@moz.com
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Refering URL Does Not Exist
I'm getting 250 or so 401 errors which says the refering Url is: https://www.carburetor-parts.com/assets/manuals/Carter_ThermoQuad_Carburetor.pdf Interesting that the file does not exist. It may have at one time. At any rate can a pdf have a URL. I can't find the reference anywhere. Any ideas/ Thanks Mike
Moz Bar | | MikeCarbs0 -
Looking for a Tool to Find Referring Pages of Specific URLs
Hello Everyone, We are Looking for a Tool to Find Referring Pages of Specific URLs. Please let me know if you know of a Moz tool or another tool for this need. Thanks.
Moz Bar | | Pushm4 -
On Page Grader - URL not accessible
We have tried to use the On Page Grader today and it is coming back with URL not accessible for all pages on our website. We previously used the On Page Grader on Friday 10th Nov for a couple of product pages with no issues. Since then, the only changes we have made on the websites is updating some downloadable documents. We have done this several times before and it has never affected Moz. We have not changed the page URLs, and therefore do not know why it is now not working. The pages are working fine on the website with no issues. A link to one of the pages is below. http://www.processinstruments.co.uk/products/dissolved-oxygen-monitor/ Any help would be greatly appreciated.
Moz Bar | | PiMike0 -
Page Authority drop to Zero with new Moz crawl
My Site having page authority about 15 to 17 and i added many new pages in end of November. Everything is fine in December Moz Crawl update (Page Authority - Domain Authority) but in recent update my DA id drop 3 points and all my pages authority vanished drop to 1. Can anyone help me out to understand whats going on there!!!
Moz Bar | | signsny0 -
On-Page Grader Url is inaccessible
Hi everybody. I'm trying to use on -page grader for https://www.upscaledinnerclub.com and get "Sorry, but that URL is inaccessible." Robots.txt are empty, another thread on MOZ was talking about DNS check - it's all good. So, I can't figure out why this is happening. Also I am trying the same for another website https://www.regexseo.com - the same story. Common thing is that they both are on Google App Engine. And at first i thought that was the problem. Bu then i checked this one : https://www.logitinc.com/ and it's working, even though this website is on GAE as well. None of these website have robots.txt or any differences in setup or settings. Any thoughts?
Moz Bar | | DmitriiK0 -
Reporting for a US subfolder: New campaign or just add US kw & engines to existing
Hi My UK based client is about to target the USA via a domain.com/US/ subfolder For reporting purposes do you (either Moz staff or Mozzers with experience or pref both) recommend setting up a new campaign or simply adding US engines and KW to existing campaign ? In regard to all other reporting options as well so not just keyword rankings All Best Dan
Moz Bar | | Dan-Lawrence0 -
"Avoid Keyword Self-Cannibalization" - can't find the problem
Hi, I understand what this means (or at least I think I do!), but I can't find where the problem lies. The keyword is "fire warden training" and the url is http://www.tutis-fire.co.uk/fire-warden-training-courses/ If anyone could lend a helping hand, I'd appreciate it.
Moz Bar | | Gordon_Hall0 -
Blocked Production Site from Search Engines - How to get it Crawled by Moz Crawler
I have an 'under development' site hosted, (which is an exact replica of live site as working on to add new functionalities & modules) - but its password protected, excluded from robots.txt (Disallow) & also marked noindex on all pages in the index - so that Googlebot & other Search Engines can not crawl the site At present the development work is almost 95% completed., Now - feel like to crawl the site through SEOMOZ Roger Bot - to know the errors and all indexed urls by Rogerbot. What's the best way to get Moz Bot crawl the site - but simultaneously continue it blocking its access to Search Engines I have gone through - https://support.google.com/webmasters/answer/93708?hl=en, it says a) Save it in a password-protected directory. Googlebot and other spiders won't be able to access the content- But this way Moz will also not be able to crawl the site b) Use a robots.txt to control access to files and directories on your server - However it also says - It's important to note that even if you use a robots.txt file to block spiders from crawling content on your site, Google could discover it in other ways and add it to our index. c) Use a noindex meta tag to prevent content from appearing in our search results - It also says that a link to the page can still appear in their search results. Because we have to crawl your page in order to see the noindex tag, there's a small chance that Googlebot won't see and respect the noindex meta tag Password Protected thus seems the best way to continue blocking. However, continuing with it will also block Moz bot to crawl the site. Any suggestions Thanks
Moz Bar | | Modi0