Facebook Locations - Good or Bad for Local Rankings?
-
Our company has multiple (3) offices, including our headquarters, and each has its own Facebook page. Other than the primary company page, the other two locations have only been claimed and do not have posts, reviews, check-ins, etc.
Now, Facebook recently granted us access to Facebook Locations, which, if I understand correctly, would remove 2-out-of-3 office pages and add a "Locations" tab to our primary company page where people can see the other offices.
_See Starbucks Example: https://www.facebook.com/pg/Starbucks/locations/?ref=page_internal _
I've read mixed reviews regarding using the Locations feature, but nothing definitively answers whether or not this would negatively affect local rankings.
Does anyone have firsthand experience going from individual business pages to a single parent business page with Locations? Is there any trustworthy documentation out there about this?
-
Hi Johnny,
I'd like to be able to give you a 100% certain "yes" or "no" answer on this, but Facebook's lack of documentation always makes me say "I think", instead of "I know", for fear I've overlooked some hidden thing about their system I don't understand.
In this case, I "think" you should be fine so long as you are consistently designating the same location as the company headquarters so that its phone number and address are always the same across FB and the web.
But, you might want to ask here, in case you get a different opinion: https://www.facebook.com/help/community
-
Yes that is exactly correct. So I would have the same phone number for the brand page as well as one of the location pages.
-
Hi Johnny,
So, is what you're describing something along the lines of:
-
I have a multi-location business, and one location is the headquarters
-
I want to use the HQ's phone number on the brand page
Is that it? Please, let me know if I'm not quite following, and also, just to confirm, you are talking about Facebook, yes?
-
-
Thank you for this information. I am implementing locations for several clients as well. One question I have regards phone numbers. Can I use the same phone number for the brand as I use for one of the locations? When I do, Moz shows this as a duplicate. However, there is not another phone number to use, and I hate to omit the phone number on the brand page, as sometimes that is the page people find first. What have you done in that situation?
-
Hi Jen,
Thank you for the great insight! Also, thank you for clarifying (in another forum) that "Locations does not consolidate all of your pages into one page. It just knits them all together ... and you still have local Facebook pages."
I can see that Facebook Locations has a lot of benefits and it appears to have worked well for your clients. However, you mentioned that moving to the parent-child structure means the primary corporate page would no longer have an address or reviews.
While I understand Facebook's logic for having location-specific reviews, especially for retail stores and restaurants, I'm not sure how well it would work for a medium-size B2B business with only a three locations (two of which are manufacturing facilities).
The questions that come to mind are:
- If we were to switch to the parent-child framework and lose the reviews on the primary page, where do they go?
- We'd also lose the address, so would we need to create a new Facebook Business Page to replace that location?
- Currently, when you Google search the company name, the primary location page appears in the Knowledge Panel with Facebook reviews. If we switched, I'm assuming the Knowledge Panel would still show an address (since it's probably through Google My Business) but no more Facebook reviews. Is that right?
- We only have three locations - a headquarters and two other "offices", which are really manufacturing facilities / warehouses. We aren't really looking to acquire reviews for those manufacturing sites nor would we expect our B2B clients to be reviewing them. Does Facebook Locations still make sense for us?
I apologize for all the questions. Still just trying to wrap my head around all of this!
- Mike
-
Jen, thank you so much for contributing your findings to this thread. I'm so happy you have a resource you've linked to. Fantastic!
-
Hey Mike,
I've implemented Facebook Locations for a lot of clients. A clarification: the Locations structure doesn't change the number of Facebook pages you have or remove any existing local ones. It just allows all of them to be visible on a locations map on your main page. You still have a local Facebook page for each of your stores/locations.
In our experience, our local rankings have gone up (though that could be from a number of factors, not just Facebook). But the fact that each Facebook page in the Locations framework is called "Brand Name (city name)" makes it easier for local Facebook pages to be found in local search. Also, local Facebook pages have store-specific reviews on them, and Google is now bringing FB reviews into search results.
Here's some more info we've written about it:
https://www.reshiftmedia.com/facebook-parent-child-framework-what-it-is-and-practical-applications-for-franchisors-and-multi-location-businesses/https://www.reshiftmedia.com/facebook-locations-updated-with-name-reviews-changes/
Good luck!
Jen @ Reshift Media -
Good luck, Mike, and that would be great if you would share anything you learn with our community. Thank you!
-
Hi Miriam,
Thank you for taking the time to research this! I agree that this does appear to be uncharted waters since no one seems to answer the question directly. I'll take your suggestion and post in the Facebook help community and update this thread if I get anything of value. Crossing my fingers that someone else in the Mozverse can help!
-
Hey Mike,
I have been looking into your excellent question a bit for the last two days, and while there are good tutorials out there about implementing Facebook Locations (like this one: https://sweetiq.com/blog/how-to-claim-facebook-locations/), what I'm not finding is trustworthy documentation of downsides, and I have one concern about this.
One of my colleagues and I noticed that Facebook's API is not seeming to return the locations of businesses using Facebook Locations, unless you add a city name to your query. This seems a bit odd and I don't know what to make of it, and don't have the resources of time at the moment to explore whether this behavior of Facebook's API could have further-reaching effects on search. For example, does this mean that apps/directories that pull from this API aren't going to return your multi-locations in their results? How does this impact Google results? Etc., etc.
I think you've raised a question that deserves a full study, and I'm sorry not to be able to surface one for you. I think you may have surfaced something that's in uncharted waters, and I'd love to see an enterprising Local SEO explore this topic further. In the meantime, you might consider posting in Facebook's help community to see if you can get any anecdotal replies from businesses who are implementing Facebook Locations, to see if they've noted any peculiar or negative impacts of going that route instead of going with individually building out pages one-at-a-time.
-
Hi Mike,
Yes I do have experience with that as our company has also several branches.
What you should do, probably in this order and that is in my opinion by far more important is the following:
- clean up your local citations (company, name, address, phone no, etc.) and use them consistently everywhere
- add each of your branches to Google My Business (GMB, thats a strong signal to Google)
- add JSON LD schema markup to your page: https://developers.google.com/search/docs/data-types/local-businesses (you can do that also for different branches
More information on the topic you can find in this new section: https://moz.com/learn/seo/local
I didn't know of the Facebook Local thing honestly. Not sure if there is a clear mapping of a business with the according address/cities. I checked the source code of your Starbuck example. Facebook also uses JSON LD (schema markup) so they might do exactly what I suggest in point 3 for their Local Businesses (not completely sure but I don't have time to check that in depth...) in the background.
With point 1 + 2 you should already achieve a lot, point 3 is nice to have.
Hope this helps.
Cheers,
Cesare
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Do I need separate local numbers for two fitness locations?
I'm beginning local search work for a local studio that has two locations in the same city. Do I need to provide two different phone numbers in my NAPs for each studio or can both locations have the same phone number? Thanks! Ann
Local Listings | | amws240 -
Top Local Organic Rankings, But Nowhere to be found on Google Snack Pack
I've been working with a local gym for a while now. We successfully got the gym to beat out all its competitor and now it consistently ranks in the 3rd or 4th result for all major local industry keywords. For example "gym in [city]". The only thing above us is Yelp and other directory sites. The problem I am running into is we do well organically, but when it comes to Google Snack Pack we aren't in the top three or even 10. You have to go deep into the next pages of the map to find our business. I did find that we use to be categorized as health club in Google My Business, but I changed that three months ago. Some more additional info, the site when I got the account moved to a different url. So many directories and sites that linked to us in the past link to the old url. The old url is 301 redirected to our current url. I haven't found much info about this topic and am looking for any experience or insight?
Local Listings | | JasonKhoo0 -
How Far is Too Far to Show Up in Local Results
Hi everyone, I have one client that is located about 45 minutes (25 miles) outside of a large city and I can't seem to help them rank within that large city. They're a relatively new business in the service industry (meaning they'll travel to an individual's residence) and in the surrounding cities closer to their physical location, they rank extremely well. In this large city, they have 3 keywords in the top 10, 2 snack pack rankings and then everything else is below 51! I have a feeling that distance depends on many things, but I am wondering if anyone has ever figured out how far away is **too far **to be considered local by Google. My feeling is that sure it would be nice to rank locally for this large city as it would open them up to a really large customer pool, but that maybe 45 minutes away is just not local (I know I personally don't consider that "local"). Again, I understand that ranking locally depends on a really wide range of factors, but I'm considering only distance in this question. Thanks so much!
Local Listings | | KaitlinNS0 -
Google Local Listing Ranking/Traffic Metrics in the Google Search Console?
A client of mine asked me if it was possible to see local listing data (ranking/traffic stats) in the Google Search Console for a URL. I figured the Google Search Console only shows organic metrics not 3-pack/local listing performance. However I could be mistaken. Does the Google Search Console report this?
Local Listings | | RosemaryB0 -
New design for Googles Local Search results. No more "7 Pack"
Hello MOZ-People,
Local Listings | | Andre-S
since yesterday I see (here in germany) for many keywords, that the local results in Google (the so called "7 Pack") is just a "3 Pack". AND, and this leads to my question, for keywords that suggest Google that you want to rent a vacation home, I see the possibility to enter the dates for arrival and departure (see the pic). But for now, it seems that changeing the dates has no impact on the results. Has anyone a clue, what Google has in mind with these dates? Is the an official Google response I have missed? Thank you for your answers. Best regards
André 9pIG7CV1 -
Local SEO Benefit
Hi Our company is looking to increase our local SEO footprint and wondering what is the industry average for traffic increase to quantify investment. Can’t really find anything online. I understand this can be very subjective in relation to market size, competition, localization, etc but just trying to get a sense of opportunity if we cross our t’s and dot our i’s, what's the potential? Context: We’re a national brick and mortar with eComm. We’ve already done a lot of leg work in optimizing our NAP but very little citation building/claiming. Please provide resources for stats Thanks for any input. Cheers
Local Listings | | WMCA0 -
What is the process to add multiple locations to our Google My Business Account?
We have a business that has expanded into multiple cities across Canada. What is the process to add these to our Google My Business account. Our existing locations business pages were set up by a previous SEO agency and now we are handling this in-house. I've tried to search step by step guides but was unable to find any solutions.
Local Listings | | Lorne_Marr0 -
Unable to verify my google local listing page by phone verification.
Hi, I have created the Google local listing page for my business site. I want to verify it using the phone verification but there is only a option - "verify by postcard". Is there no option to verify it using a phone number? Help needed.
Local Listings | | SangeetaC0