Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
How do you fix a Google My Business Location Issue if the road doesn't yet exist on Google Maps?
-
My core question is just: How do you fix a Google My Business Location Issue if the road doesn't yet exist on Google Maps? Do I have any other options other than to just wait on Google to catch up with reality?
Here's the background:
I work for a hospital. We just opened a clinic on a street that is real and has a U.S. Postal Address, but Google Maps doesn't recognize it, and redirects people to a house .
This is our postal address: 8343 S 168th Ave Omaha NE 68136-1677
If a patient enters the following into google maps, 8343 S 168th Ave, the location the map autofills the wrong zip code, and sends them to a home that is on S 168th Ave. (where in theory a home would exist if it had that home number). The road does exist in that portion of town.
If a patient enters 8343 S 168th Ave, Omaha NE 68136, google maps takes you to the correct location, but it automatically changes Ave to St. The verified Google My Business listing also lists it as Street, even though on the back end I've put in the word Avenue, and it shows up in the right place.
If however someone just searches by name "Chalco Clinic" the right Google My Business comes up.
This is the Google My Business page I'm referring to: https://www.google.com/maps/place/Nebraska+Medicine+-+Chalco/@41.1754796,-96.1787153,15z/data=!4m5!3m4!1s0x0:0xf77aefb4e27f865!8m2!3d41.1754796!4d-96.1787153 And even though it says it's on a Street, on the back end of the claimed listing I've used "Avenue".
In case it matters, this is the landing page for the location: https://www.nebraskamed.com/chalco
-
Hey Patrick,
Coming back to give you 2 additional pro tips I got from Mike Blumenthal:
-
Get multiple people to report the issue via the "send feedback" link. This could help the job get done.
-
If you see no traction after a couple of months, go report the whole issue in the GMB forum. The TCs there can try to escalate it for you.
So nice of Mike to offer these extra tips
-
-
Thanks for the additional feedback Miriam. I'm working to implement both steps.
-
You're welcome, Patrick. So, I have 2 suggestions:
-
Short-term, change the email being sent out so that it links to a correct, custom map on your website instead of G Maps.
-
Long-term, go to your town on G Maps, and in the lower right, click the tiny "send feedback" link to report the missing street issue. It will likely take a month, but hopefully Google will act on this. Only then should you re-include the link to your G Maps map in the email.
Hope this helps!
-
-
Thanks for the additional input. I've just tried reaching out directly to Google.
-
Thanks for the input Miriam,
There is a street and an avenue, and both are currently in Google Maps etc. (But the part of the avenue where our new clinic is, is not yet in Google Maps).
The problem is the avenue portion of the road where our clinic is, does not exist in Google's eyes.
So Google changes the address, assuming that people mean the street (which happens to run almost parallel to the new chunk of avenue that just got built). If that happens people at least are directed to the correct spot (even if the address isn't right). This is what happens when someone searches by name for the clinic.
But if someone types in the full address, Google points them to a stretch of the avenue that really does exist in Google. And that's the biggest problem, them wrongly locating the building far from where it actually is. This only happens when someone types in the full address. I agree with you that few people would type in the full address. But I think the problem is they get an email with the appointment address, and click on it. That drives them to Google maps, and thus directs them to a place far from our clinic.
-
Hi Patrick!
Ooh - these can be tough! Thanks for providing such thorough details.
The good news is, the majority of your patients are unlikely to look you up via a street address. So long as their search for "Chalco Clinic" is getting them to a Knowledge Panel and a map that showing your accurate location, you're likely getting found by most of your patients. You'd also want to check to be sure that a non-branded search (like "health clinic omaha" is also rendering a listing that sends your patients to the right place from the local pack/local finder view).
When I do the searches you've listed out, it's clear that Google thinks of this geography as 168th St ... not 168th Ave. You can see that right on the map - it's being designated a street not an avenue. I want to be sure I understand ... there is just one 168th in your town, right? Or, are you saying that Omaha has both a 168th St. and a 168th Avenue? Please, let me know on that. I'll pop back by as soon as I can to read your answer.
-
How long has this been going on?
I would check the verification. Verifying over the phone will not have properly verified the physical address which clearly needs adding to Google maps. If it's the case that Google just doesn't have a road on the map then call them.
https://searchengineland.com/problems-google-business-use-phone-support-221305
Or email - see attachment
Best of luck!
Regards
Nigel
-
Thanks Nigel. The pin is in the correct place. I think I might have verified it over the phone, but even though I typed in the address, it still won't allow the correct address to visibly show. If they search the name of our clinic, the GMB pops up and everything is great. Even though the address is wrong, it still shows it at the spot I marked. But for some reason if they just type in the address, it still directs them to the wrong place.
-
Hi Patrick
If Google can't find the address then add it naturally and when asked you can move the pin to exactly where the business is. When you verify GMB location they will send a card to the address - type in the pin number on the card and Bob's your uncle.
Hope that helps
Regards
Nigel
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Where does the small description on a business listing come from in google maps?
Hi All, Simple question, but I'm struggling to find the answer, so I hope someone is able to help. The business I run is Oakdene Forest Park; Google Maps URL: https://www.google.com/maps/place/Oakdene™+Forest+Park/@50.8114372,-1.8598721,18z/data=!4m12!1m6!3m5!1s0x4873980ce90e4ef7:0x755579d631c25b33!2sOakdene™+Forest+Park!8m2!3d50.8114796!4d-1.8582842!3m4!1s0x4873980ce90e4ef7:0x755579d631c25b33!8m2!3d50.8114796!4d-1.8582842?hl=en Under the business name, it has a small description and for the life of me I don't know where Google is getting it from because a part of it is wrong. It looks like this: Oakdene™ Forest Park Rural Resort with Entertainment & a Spa I would like to remove the term 'Rural Resort' but where do I find it?? Thanks in advance for your help.
Local Listings | | Shorefield_Holidays0 -
Disadvantages to Hiding Business Address on Google Places?
From a Local SEO standpoint, wouldn't hiding a business address on Google Places for Business create an SEO disadvantage in that I would expect in the local portion of the search results, there would be a bias to showing businesses that have not hidden their address as then you can place a pin on the map at the location? Or from a Local SEO standpoint does it not matter if you hide your address or not?
Local Listings | | Jazee1 -
Google My Business - bulk location upload vs. single upload
Hi there, I have a question regarding Google My Business listings: We currently have a business with few offices (less than 10). Each office has it's Google listing under the same Google account.
Local Listings | | OrendaLtd
We plan on opening new offices at a certain pace, let's say two a month, which means we'll have more than 10 listings in the near future.
As far as I recall, Google allows up to 10 listings per account, which means it won't suffice. On the other hand, We do not have 10 offices at the time being, which means we're not eligible for a bulk upload. Any ideas how to handle this situation?0 -
Can I request removal of a duplicate competitor Google Business listing?
I have a local competitor that is boggling me with his local pack rankings. For certain keyword phrases, he is ranking in multiple local 3 pack spots. The thing is, he only has one business location. So basically he has two different Google maps listings for the same business location ranking in the local pack. The NAP information is different for both listings except for the physical address. I can't understand for the life of me how this is actually helping him instead of hurting him.... My client has way more citations. A decent blog with solid content. An SEO optimized mobile website (compeititor website is not mobile ready). Etc..... Don't get me wrong, my client is doing really well and is ranking top 3 in his area for nearly 30 industry related keyword phrases. I guess that is part of the reason I'm so boggled. Can anyone provide any insight? Can I bring this up to Google and have them remove the duplicate listing somehow? I'm literally sitting #4 in the local pack for some valuable keywords, and the only reason I'm not #3 or higher is because the same physical business location is taking up two of the spots. Any help is appreciated. Thanks!
Local Listings | | GO2Tech0 -
Local citations from business directories in other countries
Hi all, I normally work for clients in my home county (The Netherlands) and with local citation building I focus on Dutch websites or well know .com websites in the Netherlands. My rule of thumb kinda was, if it’s not known in the Netherlands it isn’t worth getting mentioned there. Since The Netherlands are pretty small and I think Google ain’t perfect I was wondering if it makes sense to list a Dutch business on any .com business listings that are internationally big, but aren’t well known in the Netherlands. Two reasons that got me thinking this direction: A big well known Dutch company offers a service such as Moz local and did integrate their service with several international business listing websites that I never heard off, since these business directories focus themselves on other parts of the world. Google ain’t perfect and I think they got more budget to identify trustworthy business directories with an international focus or a focus on America then with a focus on The Netherlands. So I’m wondering if it makes any sense to list a Dutch business on let’s say the top 20 international business directories (although these directories don’t have any brand recognition in The Netherlands).
Local Listings | | Bob_van_Biezen0 -
NPA. Adding two new locations. What phone numbers to use?
Hi everyone, Our client wants to add two new locations. Not sure what phone number to use.
Local Listings | | Ryan_V
We have main phone 800 number, with no adders associated, and local phone numbers for locations which we do SEO for. New two locations are not for SEO purposes. Client just want them to be listed on website and on major directories for now. Understanding NPA importance:
Should we use main 800 for both locations?
Should we get new phone numbers for each one? Thanks0 -
What would Cause listing to fall off local search map spot?
Any reason a listing that was showing in Google between the 3 and 5 spot on local map search would suddenly disappear all together from the map position for a specific keyword?
Local Listings | | scott3150 -
How to show on Google Maps for specific areas close to me?
Hi there, Im wondering the best approach to get more consistent listings for google map searches (the pins on the map) for a business.
Local Listings | | Ampweb
Here is a small overview. My client provides storage services in London. His business is very local as customers will only want to use them if they are from surrounding local suburbs within the City. His business is showing on the map for some of the suburbs close to his business, but it does not actually show when you search for the closest location (suburb) that his business is located in, or other local suburbs. What would be the best approach to ensure google shows a pin for his search results when users search for all close-by suburbs to his business address? Is this possible or will it just happen over time? He already has landing pages on his website for each of his suburbs that he is trying to target, eg: "Self Storage Camden".0