Moz can't crawl my site.

[bluerinsevintage]

Moz cannot carry out the site crawl on my online shop. Not really sure what the issue is, it has no problem getting onto my site when you use www. before the address, but it needs to be able to access bluerinsevintage.co.uk

Stuck as what to do, we are a shopify store. Anyone else had this problem, or know what i need to change so they can crawl the site? thjis is the page they are getting when trying to get on bluerinsevintage.co.uk but if they use www.bluerinsevintage.co.uk the site comes up.

Adam

[A Former User]

Hey Adam!

Thanks for reaching out to us!

Your website works perfectly at www.bluerinsevintage.co.uk and our crawler would have no problem accessing that page, however, your Campaign is set up to track the following site: bluerinsevintage.co.uk

https://www.screencast.com/t/lfDM1Zxjbzw

When we try to access that site in the browser I get the following error message:

https://www.screencast.com/t/qLHhbQcH

Our Crawler will always start from the HTTP seed laid out in your Campaign Settings e.g. bluerinsevintage.co.uk, and once it successfully reaches that page it should then be redirected to www.bluerinsevintage.co.uk

Perhaps someone on this forum or an external web developer/administrator would be able to advise on how to remove this shopify error message? Once this is sorted out, we should be able to crawl your site successfully

Let me know if you have any other questions!

For general troubleshooting of crawler issues please check our guide https://moz.com/help/moz-pro/site-crawl/crawl-troubleshooting

Eli