Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • SEO Q&A
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Unlock flexible pricing & new endpoints
      Moz API

      Unlock flexible pricing & new endpoints

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. Moz Tools
    3. Getting Started
    4. Moz can't crawl my site.

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Moz can't crawl my site.

    Getting Started
    2
    2
    871
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • bluerinsevintage
      bluerinsevintage last edited by

      Moz cannot carry out the site crawl on my online shop. Not really sure what the issue is, it has no problem getting onto my site when you use www. before the address, but it needs to be able to access bluerinsevintage.co.uk

      Stuck as what to do, we are a shopify store. Anyone else had this problem, or know what i need to change so they can crawl the site? thjis is the page they are getting when trying to get on bluerinsevintage.co.uk but if they use www.bluerinsevintage.co.uk the site comes up.

      Adam

      1 Reply Last reply Reply Quote 0
      • A Former User
        A Former User last edited by

        Hey Adam!

        Thanks for reaching out to us!

        Your website works perfectly at www.bluerinsevintage.co.uk and our crawler would have no problem accessing that page, however, your Campaign is set up to track the following site: bluerinsevintage.co.uk

        https://www.screencast.com/t/lfDM1Zxjbzw

        When we try to access that site in the browser I get the following error message:

        https://www.screencast.com/t/qLHhbQcH

        Our Crawler will always start from the HTTP seed laid out in your Campaign Settings e.g. bluerinsevintage.co.uk, and once it successfully reaches that page it should then be redirected to www.bluerinsevintage.co.uk

        Perhaps someone on this forum or an external web developer/administrator would be able to advise on how to remove this shopify error message? Once this is sorted out, we should be able to crawl your site successfully 🙂

        Let me know if you have any other questions!

        For general troubleshooting of crawler issues please check our guide https://moz.com/help/moz-pro/site-crawl/crawl-troubleshooting

        Eli

        1 Reply Last reply Reply Quote 1
        • 1 / 1
        • First post
          Last post

        Got a burning SEO question?

        Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


        Start my free trial


        Browse Questions

        Explore more categories

        • Moz Tools

          Chat with the community about the Moz tools.

        • SEO Tactics

          Discuss the SEO process with fellow marketers

        • Community

          Discuss industry events, jobs, and news!

        • Digital Marketing

          Chat about tactics outside of SEO

        • Research & Trends

          Dive into research and trends in the search industry.

        • Support

          Connect on product support and feature requests.

        • See all categories

        Related Questions

        • HFM97

          Unsolved How can I improve SEO for my auditing firm’s website?

          website website optimization

          Hi Moz community! I run aauditing.com, offering audit, tax consulting, and accounting services in the UAE. I’m looking for effective SEO strategies to boost visibility and attract clients. Any tips on content optimization, backlinks, or local SEO would be appreciated!

          Getting Started | | HFM97
          2
        • SouthBayWebs

          Unsolved Is there anyway to cancel moz local?

          subscription cancelation cancel cancelation cancelmyaccount

          Is there anyway to cancel moz local? I can not figure it out. I've tried for hours now.

          Getting Started | | SouthBayWebs
          0
        • dekho87

          Why Moz DA of my website not increasing?

          Hi, I have two queries which are related to Moz DA and Moz Spam Score. 1.  I have created my website 6 months ago and also do proper SEO of my site. Now according to Ahrefs my DR is 47 and also shows me some organic traffic, Organic Keyword of my site. But when I've checked my site in Moz.com it shows me the DA is only 1 and also there is no organic keywords and no backlinks. Why my DA is not increasing and stuck in 1 position?  When will DA increase and please guide me how I can Improve DA of my website?  URL:  https://www.fasterapk.com  2. My second query is, what is the Moz Spam Score? Is it important for a website and which factors Moz used to create a Spam Score of any website? Experts guide needed. Thanks, overview?site=https%3A%2F%2Ffasterapk.com⌖=domain

          Getting Started | | dekho87
          0
        • RoyDigitalWorld

          How to rank website on google with help of Moz ?

          I am new here and my question is how rank a website with moz because my website was not ranking in any keywords  so plz guide me

          Getting Started | | RoyDigitalWorld
          0
        • MyFamilClubLtd

          Moz not able to crawl our site - any advice?

          When I try and crawl our site through Moz it gives this message: Moz was unable to crawl your site on Aug 7, 2019. Our crawler was banned by a page on your site, either through your robots.txt, the X-Robots-Tag HTTP header, or the meta robots tag. Update these tags to allow your page and the rest of your site to be crawled. If this error is found on any page on your site, it prevents our crawler (and some search engines) from crawling the rest of your site. Typically errors like this should be investigated and fixed by the site webmaster. I have been through all the help and doesn't seem to be any issues. You can check the site and robots.txt here: https://myfamilyclub.co.uk/robots.txt. Anyone got any advice on where I could go to get this sorted?

          Getting Started | | MyFamilClubLtd
          1
        • Stevepair

          Has anyone purchased the MOZ SEO courses? Are they good?

          moz academy

          I'm looking to learn more about SEO. Has anyone purchased the courses available through MOZ? If so, are they useful?

          Getting Started | | Stevepair
          0
        • Rosalia.Perez

          How can I find out what is the list of keywords I currently use in my website?

          How can I find out what is the list of keywords I currently use in my website? In other words I want to know my current state of keywords

          Getting Started | | Rosalia.Perez
          0
        • Tripper

          How long does it usually take Moz to populate information for a new Web site?

          We recently launched (9/13/2013) an e-commerce Website and added the campaign to SEO MOZ.  Week after week the Domain Rank is 1 and none of our keyword stats or link stats are populated.  We have another Moz campaign that posts weekly updates and is doing extremely well.  I'm just wondering how long it usually takes Moz to start populating all the analysis stats?  I'm also wondering if there might be a campaign setting buried somewhere that I need to enable or maybe it just takes more than 5 weeks?  Any insights would be much appreciated.  Here's the new URL we need to track with MOZ:  http://www.imsportshq.com

          Getting Started | | Tripper
          0

        Get started with Moz Pro!

        Unlock the power of advanced SEO tools and data-driven insights.

        Start my free trial
        Products
        • Moz Pro
        • Moz Local
        • Moz API
        • Moz Data
        • STAT
        • Product Updates
        Moz Solutions
        • SMB Solutions
        • Agency Solutions
        • Enterprise Solutions
        Free SEO Tools
        • Domain Authority Checker
        • Link Explorer
        • Keyword Explorer
        • Competitive Research
        • Brand Authority Checker
        • Local Citation Checker
        • MozBar Extension
        • MozCast
        Resources
        • Blog
        • SEO Learning Center
        • Help Hub
        • Beginner's Guide to SEO
        • How-to Guides
        • Moz Academy
        • API Docs
        About Moz
        • About
        • Team
        • Careers
        • Contact
        Why Moz
        • Case Studies
        • Testimonials
        Get Involved
        • Become an Affiliate
        • MozCon
        • Webinars
        • Practical Marketer Series
        • MozPod
        Connect with us

        Contact the Help team

        Join our newsletter
        Moz logo
        © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
        • Accessibility
        • Terms of Use
        • Privacy

        Looks like your connection to Moz was lost, please wait while we try to reconnect.