Places.SinglePlatform.com "Menu" links on your GMB listing?
-
I just experienced this and after lots of frustration was able to figure out how it happened and how to fix it (keep reading).
**HOW: **So apparently Google did a deal with Constant Contact which owns Singleplatform.com that allows them to publish edits to ANY local business and they have used this to SPAM entire categories of local businesses by adding in a "Appointments" and/or "Menu" link to the Google My Business listing for search/maps and they have done it in such a way that it is extremely difficult to remove/fix. (NOTE: they are not listed in Google's list of 3rd parties which automatically add info to your listing....https://www.google.com/maps/reserve/partners)
**THE PROBLEM: You have a link to a menu or appointment page that you did not add and can not edit. **The options for setting a URL for "Menu" and/or "Appointment" (and a few others https://support.google.com/business/answer/6218037) are tied to the Primary Category set on your GMB listing and are only available to certain categories.
FIXING: You would think if you are a verified owner of your GMB listing, it would be simple - but Google/SInglePlatform.com have gone to great lengths to make it more difficult....
Step 1 - Make sure you are a verified owner of GMB listing
Step 2 - Change your Primary category on the business to one of the categories which supports the link in question (no definitive list, but I know setting Primary to "Restaurant" will get you Menu and "Interior Designer" will get you an Appointment link)
Step 3 - Save the new category
Step 4 - Now you will have the option under your "URLs" section of GMB listing.
Step 5 - Change the URL from the SPAMMY link to a relevant page you control and Save
Step 6 - Change Primary Category back to what you want.
-
How did this all play out for you guys?
I am late to the party but am just now experiencing this for the first time with an HVAC client. In the clients knowledge graph on Google it shows:
"Products and Services: places.singleplatform.com"
I tried what was explained in the original post but it appears some things have changed in GMB since Aug. 2018. Imagine that
Any help on getting this link removed would be greatly appreciated!
-
First off, this is a great and useful tip. Thank you for sharing. We ran into this issue today for our HVAC client. I followed the steps, but it looks like Google will take three days to verify the change. Did anyone else encounter this? If so, does the spammy link disappear after three days?
-
Just a thank-you for sharing your experience and tips with the community, Arowland! Much appreciated! Very creative workaround you've come up with. Neat.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Should I "no follow" some of my references to suppliers on my contact page?
We have a new website where we are selling a gate brace and the contact page has a number of links to possible suppliers. 3 of the 4 have our product locally. There are also 2 image links that go to trade shows we have been at. Should I "no follow" these links? Or is it not a big deal? Brad
Local Listings | | SuperNovi0 -
Multiple google places listing
can i submit few map listings in different address from my same user and on the same IP etc
Local Listings | | SEOLocal920 -
How to add details to Google Local Listings
Hello, A website I am working on made it to Google's Local Pack. However, it does not have the website, hours, or location info. What is the best way to add it? I added an image link for context. http://imgur.com/rT3lQ4K Thanks!!
Local Listings | | HectorCortes0 -
Community Discussion: Did Your Google Listing Suddenly Disappear?
There is nothing quite so alarming as seeing your business suddenly vanish from the Google local packs/local finder. We got first wind of this when Moz community member CalicoKitty2000 posted that their fishing charter business in Florida had abruptly stopped showing after enjoying historical high local rankings for a very long time. Their company is Sea Leveler Sport Fishing Charters. Their organic rankings were still a-okay, and as I was digging around trying to rule out common problems like guideline violations, malware, penalties, I was lucky enough to come across a totally separate discussion of the same startling phenomenon at Linda Buquet's Local Search Forum. To observe this phenomenon for yourself, look up 'fishing charters cape canaveral'. In the local pack, click the 'more places' link to get to the local finder. Observe what is in the local finder view, including the fact that only one business is located at 505 Glen Cheek Dr. Then, zoom in on the map, and you will see CalicoKitty2000's company, Sea Leveler Sport Fishing Charters, magically reappear in the results. You will ALSO notice that something like 8 other businesses, in addition to Sea Leveler, located at 505 Glen Cheek Dr., are also suddenly present in the local finder at that zoomed-in view. What appears to be happening here is that Google has made a change in which they will only show a single business at a given address within the same category. This is a major, major change that poses a very obvious problem for businesses like legal firms and medical practitioners who share the same building and category. Coworking spaces hosting a variety of same-specialty tech startups also come to mind. Joy Hawkins (one of the smartest Local SEOs I know), posits this in addition to the shared building/shared category factors influencing this change: "I believe Google is A/B testing at the moment which explains the crazy fluctuation we're still seeing daily on trackers like Algoroo" Joy says she's planning to write an article about this soon, so be on the lookout for that if this has affected your business. In the meantime, I have two thoughts: This filter is so unfriendly to so many businesses, I would not be surprised to see it go away. However, it never hurts to create buzz/raise awareness. If you've been affected, you might want to post your example in Google's forum with a plea to Google to treat you more fairly. I would argue that it is NOT creating a good user experience for people seeking a doctor, a chiropractor or a fishing charter in a specific neighborhood to be shown only partial, single results. I know I'd rather know that there are 7-8 choices of fishing charters conveniently located in a building on a marina. After all, if one charter is all booked up for the day, I'd like to know that other companies are there to serve me, wouldn't you? I'd say this apparent filter makes results less relevant than more relevant. I find it particularly weird that our example business, Sea Leveler, is being filtered out given how far ahead of most competitors they are in terms of review count. Wouldn't you want to see the most-reviewed business first? Hopefully, this filter is just a test, but for the sake of damage control in the meantime, this might be a good time to invest in some Adwords to replace your missing rankings (hey, Google, I hope this isn't your diabolical idea behind the change, a-hem!). If you've been affected, please, study your SERPs and share with our community any clues you are seeing. We can all help one another survive Google's curve balls better when we share. I would love to hear of anything you are observing about this, and am particularly interested to know if you are seeing a rotation of businesses ranking at different times of day. For example, if Businesses A, B and C are all at 123 Main Street, is only business A ranking all the time at the non-zoomed level, or at some point in a given day, are B or C being given preferential treatment? Please, share your findings!
Local Listings | | MiriamEllis4 -
Would you pursue this link?
A client of mine is a local window tinting business in Coral Springs, FL. I came across this business directory (http://coralspringstalk.com/business-directory) and am on the fence as to whether or not to pursue it for my client from an SEO perspective. It is a paid directory, but only $50/yr. Any thoughts would be much appreciated!
Local Listings | | RickyShockley0 -
Can We Outrank The Google Places Local Listing 7 pack in 2015?
Hello everyone, I would like to know if it's possible and if any of you had success outranking / ranking above the Google Local Listing 7 pack? I am in Canada and every time I search for something like (city+dentist) (toronto dentist) I do not see any organic result above the 7 pack. I searched for like 10 city and every searches the local listing are the first to show up and the organic result under it. So I did not see any organic result outranking the Google Places and I look at like 10 different city if not more. So I would like to know If i can rank above them for organic results with no Google places, with no physical address, local phone number and/or citations even if there is currently no organic result showing up above them ? What do you guys think ? Thank You
Local Listings | | majesticlub1 -
Local Listing Question for Vet Office
We have done the off-page directory listings work for a veterinary office (submitting to the main data-aggregators, as well as sites such as CitySearch/Manta/Yelp) & now want to supplement those with submissions for each individual doctor. There are 8 doctors at their practice. The plan was to submit them to only 3 sites - the main data-aggregators of LocalEze, ExpressUpdateUSA & Factual. They only have one phone number (their main number) to use for listings. So can we submit the doctors all with the same number? Or is that a total waste of time b/c listings will end up being duplicated/merged down the road? What do you recommend that we do?
Local Listings | | JohnWeb120 -
How spammy are lots of links ?
http://www.themorrisagency.co.uk/ I have a load of links pointing localised clients to their area at the bottom of the site.. My question is: Does that look really spammy and how to solve it? Cheers from a stormy UK
Local Listings | | Agentmorris0