I have a client who wants to have their own Moz login. I want to move them out on to a new plan from the Standard (5 campaigns) plan. Can I do this?
-
For years I've been managing campaigns in Moz through Moz Pro. This enables up to 5 campaigns.
One of my clients wants access to their campaign and are happy to pay for a new Moz Standard account just for them. My question is - can this be done?
They would like my company (or more specifically me) to still have admin access to the account. I'm confused as to whether multi-seat is the right way to go?
I don't want my client to login to my current Moz Pro account as I have other client's campaigns on it.
Can anyone help as to the best approach.
-
It is highly unprofessional that we can't find a way for clients to be able to manage their own campaign and not see our others, on our account. Surely there is a way by now?
-
Have there been any updates to this in the past 2 years? This, in my opinion, is one of Moz' biggest weaknesses and makes sharing with clients impossible for those working in agencies. We also utilize freelance resources for some of our SEO and SEM tasks and need to be able to limit their access to certain Campaigns.
-
Okay. So I understand your answer. I don't really like it and would like to request that you think about agency access and how we can incubate client campaigns.
The thing is that most clients start off tentatively with Moz. They need a 'dip in the pool' approach as it were. They need hand-holding from their agency until they've got confidence and that means one on one sessions. This is not meant as patronising in any way at all to a client, the first tour through the campaign is overwhelming.
However once they've got understanding, the nature of the relationship changes. There comes a point that an agency packaging up reports to pass on to the client is pointless. They want access to the UI themselves. This is where being able to turn a campaign on an agency account into a campaign just for a client account would be helpful.
As agencies often work with multi campaigns in their accounts this is where the problem is. How do you train up a client, nurture them and then give them their own access if you can't transfer the data to a new campaign and client account?
It seems to me that you're missing a big use case scenario here. And you should be working with agencies on a closer level as we are often the incubators and stepping stones to ultimately get solo client accounts and campaigns.
-
I completely understand your frustration! From a support point of view I have received many requests for something like this and our team are certainly aware of the demand. However, I do not have a timeframe for when / if something like this is in development.
With regards to your first question, if your team has been added as a 'seat' on your clients account they should be able to view your clients Campaigns.
Shared users will have full access to Campaigns and tools within the Moz Pro account. However, the owner (your client in this scenario) gets sole access to do the following:
- Delete Campaigns
- Add or remove users
- Upgrade, downgrade, or cancel the subscription
- View or update account billing, invoicing and subscription information
If you have any specific questions about accounts feel free to reach out to help@moz.com
Eli
-
Hi Eli
This problem is a real weakness for Moz and agencies and consultants have been asking for years for Moz to fix this. Is this on the Moz Roadmap yet?
I have set up a client with their own account and they have given me access to it via my "agency" account - so that I can see it in my agency Moz account. Now I need to give my team members access to the Client's Moz account so they can set up some new campaigns. I've asked the Client to add them as users to their account but my team members can't see the Client's account in their "agency" account. They just see an account with their own name asking for them to subscribe. Is there a fix for this?
The fix you proposed above for David Patrick is not a fix for "agencies" - we can't have client's being able to see other client's campaigns. If this is not on the roadmap for Moz - we are going to have to stop using Moz unfortunately as it's okay for sole consultants but not for clients. Client's are looking to be able to see a dashboard now and using Moz we can't give them access to it.
It's such a shame because I'm a big fan of Moz and have in the past been a big advocate but I'm having to look at other software because of this issue. We don't have enough scalability whilst using Moz. Can you please bring this to the attention of the Moz management team.
-
Hey David,
Unfortunately this is not possible - I'm afraid we don't currently have a way to limit the access of seats on your account to certain Campaigns. Your client will have full access to all the Campaigns and research tools within your Moz Pro subscription.However, if your client wants to have notifications for a particular Campaign, they can unfollow the other Campaigns in the "Manage Campaigns" section. https://analytics.moz.com/pro/manage-campaigns You can read more about seat permissions and watch a short video in our Help Hub.
Also due to the way the data for each Campaign is stored in our system, there is too much risk of losing not only the data for the Campaign being transferred, but also to other Campaigns stored in the same database, therefore you would not even be able to transfer the Campaign to your clients new subscription (if they were to take one out) so ultimately I believe the best solution would be to give your client 'seat' access but they would still be able to see other Campaigns
Let me know if you have any other questions!
Eli
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How to remove staging Urls from being shown in MOZ as critical crawler issues?
Hi MOZs, A few months ago we were updating our website and used a staging site to do so. Soon after we realized that it was indexed by G and shown in Search so we removed it to be indexed. The staging site has since not been visible in search except for 2 links that I just found out about today. My question is how to remove the staging site URLs being shown in MOZ as crawl issues or remove completely? I want to do this because the digital reports are connected to MOZ and it shows there are currently more than 400x 4xx errors which are all because of the staging URLs. I already marked to ignore the issues but they are still showing in. Any help would be much appreciated! Thanks
Product Support | | Strausberg0 -
What's the loss of an archived Campaign
Hi, I was wondering what will happen if I resume an archived campaign again. Will I lose any information by first archiving the campaign and resume it after.
Product Support | | OlafvR1 -
I have subscribed for 1 month free Moz trial account. i need to delete my account permanently
i can not delete my account from account setting , so what should i do??
Product Support | | woline20080 -
Why didn't the Moz rankings change yesterday?
As of this morning, the Domain Authority section on our campaign still reads: "Next scheduled update: Jan 25, 2017 PST" and nothing has changed - it is still showing our old DA and how much it went up since last time. Is this a problem on our end, or is Moz experiencing difficulties with DA updates? Thanks in advance!
Product Support | | whiteonlySEO0 -
Is Moz creating a Bunker-Mentality with its Customers?
I’ve been using Moz (and SEOMoz) for almost 3 years. During that time, I’ve found them to be very engaged; however, during the last several months, I’ve found a shift in this philosophy—which is a bit disheartening: SEOMoz used to have a very simple contact-us page that listed an email to the help desk as well as the office. Now, they have the locations of the two Moz offices, with no phone numbers or emails. Moz’s help hub, used to have a form that could be completed when you were having issues. Now, there is only a list of community-managed resources to access. The only way you can find the way to contact their help desk is if something breaks & the website gives you an email help@moz.com. However, this email account seems to get overloaded quite often and you will get a “Delivery Response Failed” message because their inbox is full. Does anyone know how to get a hold of Moz directly? I'm having some issues accessing Moz Analytics and really need help from their support team.
Product Support | | TopFloor4 -
Trouble adding new campaign to Moz Analytics
Hi all, I've just tried adding a new campaign to our Moz analytics account but it's saying that it already exists. I actually removed all of the campaigns we had in Moz a while ago, so it doesn't already exist. Any one else had the same issues and if so, how did you fix it? Thanks,
Product Support | | PinpointDesigns
Lewis0 -
My Campaigns not Updated since 7/14
I received an updated weekly report via email, but my campaigns on the site are showing no data after 7/14
Product Support | | OMGrealestate0 -
Can I move a campaign across to a different account?
I currently have a campaign running in my account on behalf of one of our clients. They now want to setup their own SEOmoz account and take advantage of all the keywords for themselves. Is there anyway for them to take the campaign history with them? Thanks! TM
Product Support | | ppgrowth0