Why No Goal is recorded in Google Analytics

[Johnroger]

Hello,

I am not sure if i made an error. Can someone please point out.

On our sales form, when a user submits the form, the URL displayed is -

https://x-y.com/thank-you-2/

I created a Goal like this -

1 ) Under Goal set up, i choose Template option

2 ) Under Goal description, i choose Type > Destination

3 ) and finally, in Goal details field,

destination   equals to    /thank-you-2/

But, no Goal is being tracked.

In the first step, should i have selected  'Custom'  instead of 'Template'

Thanks

[effectdigital]

To be honest, I always do everything custom and it has been years since I touched the templates but yeah by default I create such goals as a custom destination based goal

[Johnroger]

Thanks for helping me out.  I will try the fix as mentioned by you.

"As it's a destination Goal, i though Goal set up should be Custom rather than Template"

What about this one. Don't you think that Goal set up should be Custom rather than Template.

[effectdigital]

This is kind of a dirty band-aid / hacky fix, but I'll try to help you out

For some reason your GA is writing your landing pages wrong e.g:

/resources/x-y.com instead of /resources/

So surely this means, that if you put in the destination URL into your GA of:

/thank-you-2/x-y.com

... then GA will be able to track that URL

I mean, ideally you'd want to fix the fact that GA is writing the URLs wrong. In the short term; if you can't do that, go with it instead of fighting against it. It might just work (for now)

[Johnroger]

Thanks effectdigital. I was anxiously waiting for the answer.

The landing pages are written like this in GA interface -

/resources/x-y.com

/support/x-y.com

Website URL is -  https://x-y.com/

x-y.com is being added after every landing page URL (i checked this is because of incorrect default settings. )

The default  URL is - x-y.com

So, should we ask the client to remove this setting. Will the Goal will be tracked correctly.

As it's a destination Goal, i though Goal set up should be Custom rather than Template.

Thanks

[effectdigital]

What you have tried should work, though obviously if your landing pages are being written incorrectly in the back-end of GA that could mess with things. If tracking is not present on your thank-you page, again that could cause a problem. Another issue you may face, is that your IP address may be exempted from tracking (or your browser may be setup to deny tracking). If either of those things are true, then obviously you can't use yourself to test the tracking (unless you use a VPN and a fresh browser). Another thing to remember, goals are not tracked in real-time. You would likely have to wait until the next day to see goal values increase (or at least several hours)