Fighting spam on Google Maps
-
"Suggest an edit" on Google Maps works occasionally and so does Google's Redressal Form. Sending a DM to @GoogleMyBiz on Twitter does too. But it seems like the vast majority of spammy businesses that I report, go unnoticed by Google. I'd really appreciate hearing from some other SEOs on how they remove crap from the map, with better results. Thanks.
-
So there are a few points to clarify here.
1. You cannot report spam on social to GMB anymore.
2. Your Local Guide level will not impact your results, it is all about the quality of edits. (look at your ratio of applied/not applied)
3. The turnaround on sam removal is 1 -2 weeks. Anything not removed has been either missed or deemed valid. (Submit it again)
4. You can't submit spam to the GMB community, it will be removed due to privacy concerns.Check out this article I wrote on getting stellar results from spam fighting https://www.brightlocal.com/blog/how-to-use-googles-spam-redressal-form-to-level-the-local-playing-field/
-
No, I haven't reported anything to the Google Help forum in a while. Got a link?
-
Good follow-up questions, Jason. I did the work in that article from a non-Google Local Guide account, so it would not be biased in any way. I also did all of the reporting myself, without asking for any backup support from folks suggesting additional edits, though that technique can sometimes be helpful. So, in this case, I don't believe my success was unusual or based on some unique factor.
Like I said, many Google processes are running really slowly right now. Have you reported the spam to the Google Help forum?
-
Miriam,
Thanks for sharing the two articles. I'm curious to know what your Google Local Guide Level is? In your Moz article, it appears you had very good results. Currently my guide level is a 5 and I'm thinking that has something to do with why I don't see the kinds of results you're seeing. Also, I am pretty much a team of one. Do you have a team of others who also click the "suggest an edit" button when you've identified spam?
-
Hi Jason,
Good topic! The pandemic has resulted in lowered responsiveness from Google in many areas, so that's one thing to keep in mind right now. Persistence is the best strategy for fighting entrenched local spam. You sometimes have to report things repeatedly, and when that doesn't work, if you uncover what appears to be a large network of spam, publicity can sometimes move Google to action when nothing else will. Here are a couple of good articles, in case you've not seen them:
https://moz.com/blog/simple-spam-fighting
https://www.sterlingsky.ca/ultimate-guide-fighting-spam-google-maps/
But you are so right that Google doesn't have a realistic approach to managing spam in their index. The problem is large, ongoing, and poorly addressed. Good luck!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google My Business: Company listing is showing in search instead of division address - similar names/same city
Hi! I have a client whose company name is very similar to one if their company divisions. This division has multiple locations but its main location is in the same city as the parent company. The problem is that when you search for the division, the parent company shows up. The parent company has a physical address, but most users searching need to be going to the division address which takes customers. They are having problems with customers coming to the parent company address instead. I have made the Google My Business parent company page to show service areas instead of their business address. Yet, their listing still comes up first when searching for the division location. This is because of part of the parent company name is in the division name. My client wants users to be able to find the division more so than the parent company. Anyone had this issue before? Any tips would be great!
Local Listings | | agrier0 -
Maps: How to get business showing for [keyword] + [location]
Hi there, I'd like to know how to improve a business listing so that it shows up not only when people type in the company name but also when they type in keywords related to that company. Say the company is a yacht broker based in Portsmouth. How would I get their listing to show in Google Maps when people search for: 'yacht broker' (when Google knows their location is near Portsmouth) and 'yacht broker portsmouth' or 'yacht broker hampshire'. Many thanks.
Local Listings | | Bee1591 -
Where have image descriptions gone in Google+
I wish Google wouldn't keep changing things! For a while now, I have been optimizing descriptions for the images that I upload to Google my Business through Google+, since the latest update I can't find where to do this anymore. Has anyone else experienced the same problem? I have tried inputting descriptions into the images themselves through metadata, however Google seems to strip this out when I re-download the image. Perhaps the ability to add a description to these images has now disappeared for good?
Local Listings | | OliverNeely0 -
Did anybody else notice a big change in local/map results in late Jan early Feb
Hi, We work on quite a few local campaigns for clients and saw a fair bit of movement in the UK in late January/early February. Did anybody else notice this? Some of ours have improved, some have lost out, but the results generally seem to have shifted against usual guidelines for listing optimisation (reviews, local phone numbers, consistency with website etc.). Any thoughts? Thanks
Local Listings | | jasarrow0 -
1 company, 2 shop locations, 3 Google+ pages - help!
Hello, I work for a furniture retailer and I'm doing an audit of our digital presence and need a hand with our G+ pages. Thanks for reading! We are one company but with two shops, located about 10 miles apart. One shop has been established over 10 years, the other is roughly a year old. The shops are called: 'Our Company' and 'Our Company, Second Location' Each shop has its own website (which is confusing and we'll hopefully shortly revert back to just one) We currently have three Google+ profiles: the first G+ was set up a number of years ago and was set up as a personal page, not a business and it links to both shop's websites. The other two G+ pages appear to have been created when we created a Google Local listing for each shop. My questions are: What is the best tool to handle all this info across the web? Bright Local looks good. Should I junk the original G+ profile? If I do, how will I know I won't remove any important stuff from Google? Should I keep 2 G+ profiles, one for each store or have 1 G+ profile and put both store's details in there. Or should I have 3 G+ profiles: 1 for our company name, and 1 for each of our 2 locations? When I search for 'Our Company', I only ever get our original company to show in the Google Local listing on the right hand side of search results. Our second shop is shown in 'People also search for'. Is this the best I can hope for? Is there any way to control this? Both of the G+ profiles that are linked to our Google Local listings have the original G+ URL. Should I customise this and if so, are there any naming conventions I should follow? What should we do with the (2?) G+ profiles for each shop? Both have currently got no content on them. Thanks in advance for any tips and advice.
Local Listings | | Bee1590 -
Does anyone know of a Google My Business reporting dashboard that shows impressions and clicks in bulk?
Right now, it appears the only way to access reporting data is by clicking on each individual location and then navigating to insights. We're managing nearly 300 different locations and need a tool that makes it easier to retrieve performance data.
Local Listings | | Deluxe0 -
Google+ Company Verification Help
I am in a huge Google+ pickle. Backstory: Client's past marketing manager set up a Google+ Company Page with their old work email as the username - that marketing manager is now gone Client also moved into a new unit within their building, therefor keeping the same address but a different suite # Client's President (my point of contact) created a new (unverified) Google+ Company Page for the new address & suite # If I verify the correct Google+ Company Page, does this overwrite the old one with the incorrect suite #? Or will I still need to dig up their old company page login to transfer ownership? Also, does anyone have any helpful beginner articles on setting up Google+ Company Pages for businesses with multiple locations? Thanks!
Local Listings | | BopDesign0 -
Unable to verify my google local listing page by phone verification.
Hi, I have created the Google local listing page for my business site. I want to verify it using the phone verification but there is only a option - "verify by postcard". Is there no option to verify it using a phone number? Help needed.
Local Listings | | SangeetaC0