Why won't a business show up in the local pack when all signs point to that it should?
-
Hello! I've been trying to figure out why a business won't show up in the local pack even though their GMB has more reviews, seems to be doing everything right, and just doesn't show. The business is "A Senior Journey", and should be showing up for searches relating to "senior placement services tucson" or "senior placement tucson", but no dice. Been doing a competitor analysis and they are doing better or on par with all of their competitors. The same businesses in Tucson that are competitors show up both times, even Phoenix locations, but not A Senior Journey...any ideas?
Thank you!
-
Does Google really care about the business which is running currently in the background such as Google map and information about that company detail shared on the map?
-
Hi Miriam,
Thank you for looking into this, I appreciate it! To answer some of youre questions:
- The GMB is claimed and verified
- The reason you don't see an address is because the business does not have a brick and mortar, they are service area only and it's not a franchise, just a solo business
- You make a good point about "Tucson" not being super present on the site, I will look into ways of including location more
- As for the 5 star reviews, I believe the owner is following guidelines! She has been in business for 15 years and is a very kind person who works with the elderly, so while I can't be certain perhaps she is postively unusual (though I will keep an eye on it for sure)
- I will take this over to the Google Support Forum, thank you for your help!
-
Good morning!
It's good that you're doing a competitive audit for the business, as I agree, it appears to be being excluded from Google's local finder for searches like "senior placement". I am able to find the listing's Google Business Profile doing a branded organic search and I'm able to find it via a branded search within the finder, but it's not coming up for me for non-branded searches. So, the listing hasn't suffered a hard penalty (removal) but it's not ranking for your stated search phrase.
I can't replicate a full audit here in the forum, but here are some things standing out to me, at a glance:
-
Many of the top ranked competitors have exact matches of "senior placement" and "placement" in their business titles. You don't. If these are legitimately their names, then this is to their advantage. But if any of them have added "senior" "placement" or "senior placement" to their business titles when this is not their name, this would be a violation of Google's guidelines that you could report.
-
Many of the ranking businesses have a street address published on their listing. Your facility doesn't. In fact, there are zero signals of location on your website, other than the 502 prefix of the phone number. I see no address, no mention of Tucson in the text content of the pages, and only a reference to locality in some title tags. Is the business actually based in Tucson? Why does it not publish an address, and why am I not seeing Tucson referenced in the content of the website? It's making me curious about the business model. Is this a single business at a single location, or is it part of a franchise and the website I'm looking at at aseniorjourney.com is just for the Tucson branch of a much larger business? At any rate, there's no address on the Google listing (compared to competitors) and very weak signals of locality coming from the website. I do see that Old Pueblo Placement Services is ranking without an address, so what I've noticed here is not "the answer". Still, it's something to investigate further.
-
The Possum filter does not appear to be at play here, because no matter how many times I zoom in on the map, the business just isn't showing up.
-
How confident are you that the review practices the facility has engaged in are guideline compliant? 33 all-five-star reviews makes me slightly worried. Not saying anything is wrong there, but I always find businesses with perfect 5 star rating to be slightly unusual.
-
Without a street address, I can't run the diagnostics I would like to seek problems with the listing. Have you done this?
-
It looks like the GMB listing hasn't been claimed. Is that right?
That's all I have time for this morning. Something is definitely amiss with the business. I would recommend taking the listing over to Google's Help Forum for further troubleshooting.
-
-
Hi there,
You can add more keywords to your Google My Business Title.
For example you can you change your title to “ A Senior Journey - Senior Placement Services”. This should trigger an algorithm.
Ross
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Which one of these URL's will rank the best?
Hello! Curious on the community's thoughts on linking best practices for the following hypothetical scenario: I own a site called landscaping.com and want to rank for the term "landscapers houston". I have a link on the top title bar linking to landscaping.com/landscapers-near-me with an interactive map with clickable links leading to different metro areas. What should be my link from that page to the Houston page? 1. landscaping.com/landscapers-near-me/landscapers-houston 2. landscaping.com/landscapers-near-me/houston 3. landscaping.com/landscapers-houston 4. landscaping.com/houston The main question is whether to include the parent page or not. i have 2 conflicting thoughts. 1. short URL's are better so dont include it 2. include it because that is the page that links out to it and it helps Google understand the site flow. Thanks, Ryan
Local Listings | | RyanMeighan0 -
Google Business - Adding location into business name
Hello, I've a client that has many services in different locations and addresses with the same website and phone number. But the thing is they want me to involve location name to business name. Is there a way to add and verify as bulk ?
Local Listings | | omeryamac0 -
1800 number for google local
Hi A client with a local business has a 1800 number on their google plus page and most citations. How important is it to use the local number and not a 1800 one for google local? Should we change the phone number to the local number and update all listings? Or should we just continue with the 1800 number and stay consistent? I have added the local number as a second number on the google plus page.
Local Listings | | henya1 -
How much local traffic should I expect
I handle mostly small business and provide SEO optimization services and content creation. My question is about local search. what is a reasonable amount of local search traffic for small service companies. For instance I handle an electric and hvac company with an estimated population of 100,000 people within a ten mile radius. With approx 20 companies who provide competition. Should I expect 10 hits a day 20, a hundred? How do I quantify results on a local level as to not make expectations too high. The good metrics I have is the amount of prospects who have found my clients through the web and purchased services. That percentage is high. But Is there room to improve if my client received 15 hits a day?
Local Listings | | donsilvernail0 -
Google Listing showing my map But not showing on google.com search organic.
Hello All again, How are you doing? Please try to help me again. I have big trouble with my google plus business and never back ranking for 2 years. Before 2 years my google plus business #1 page google with any keywords: nail salon pigeon forge tn nail salon sevierville tn pedicure pigeon forge nail salon, nail shop pigeon forge,.... My google plus business: http://plus.google.com/+Sassy-nails/ website:http://sassy-nails.com http://sassy-nails.com after i claimed another page to the same account. I lost all review, stars and scores 2 days ago It was been back again but All ranking losting all. and not Whe I seach google.com organic" My listing " http://plus.google.com/+Sassy-nails/about It is not showing up on google.com oganic ranking but I will showing on my. Please big help for me please. the link i attach here" Sassy nails salon " Under " Hair Expo" and top " Spazzi nails" i am looking farward to here you soon. data=!3m1!4b1
Local Listings | | sassynailsalon0 -
What is the process to add multiple locations to our Google My Business Account?
We have a business that has expanded into multiple cities across Canada. What is the process to add these to our Google My Business account. Our existing locations business pages were set up by a previous SEO agency and now we are handling this in-house. I've tried to search step by step guides but was unable to find any solutions.
Local Listings | | Lorne_Marr0 -
Local search result not showing
Hi Mozzers, I'm not a huge expert on local SEO.. the thing is when searching for our brand + city. or brand name specific or anything we do not get the map on the right with our contact info and such.
Local Listings | | kayintveen_MD
To be sure this is what we've done. We have a google+ page + verified content (for more than 4 months now) We have images, opening times, email, url's and such filled in (for 4 months now) We are on several local sites with our address, and such We do have some old listings here and there where we have old addresses but its just a few and we are on it to update / deleting them We have Microdata on our site with our address, lat lang and such. All address data on social, and few other pages are super in sync with each other. We are located in the Netherlands so a lot of info on this site we cannot use, becuase they don't accept us for example. Very curious on some interesting info how to optimize and why we are not showing.0 -
Google Places for Business Image URL Suggestions
Hi All, Currently am grandfathered on the old Bulk Upload version of Google Places for Business. I am being told that the ability to upload images using their upload tool will not be available any longer. Therefore, I am being forced to house the images for each of my 900+ locations on an outside server and then reference the web url location for each image for each location. I can handle creating the spreadsheet for this, but my question is, does anyone know of a good place to store images in folders that will create clean urls? Example, I have location 1. I have a folder on my hard drive called location 1 that has 10 unique image .jpg files in that folder. I want to be able to upload that folder to an image host/server and have the url come out something like, www.example.com/pics/location1/image1.jpg I have tried multiple online storage options so far, such as dropbox, shutterfly, and some one offs, but have not found anything that can do what I need. I don't have the ability to buy a new hosting account with FTP to create my own image storage library, so must be a free solution. Greatly appreciate any help anyone can offer
Local Listings | | dsinger0