Welcome to the Q&A Forum

Chrome will be blocking ads on websites that are not compliant with the Better Ads standards as of Feb 15. Could not find any clues whether a pop-up (not an ad) asking for your email is included in this? We currently have a pop-up that appears on exit intent only (which is not penalized). Any ideas?

Update: the solution ended up being super simple - the image that was the designated photo in GMB did not have the correct dimensions. Once that was fixed, we were able to specify the profile image we wanted to use.

Thanks for the reply! I do have the identity photos specified in GMB (both the profile and the logo) and yet those are not the ones showing... Now I added some more photos under "Photos at work" but I don't know if it will make a difference?

Is there a redirect on the page that is ranking with the term? We experienced the same thing and we found that the 301 redirect we had got erased somehow. Once we put it back in, we returned to the same position.

It's possible that simply by arranging the information in a table, it helped them gain a listing like that. It worked for me once, as well in a different topic. I think the website/page itself has to be very relevant/authoritative for something like this to happen.