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Sorry, try that link again (I've edited it)

Yeah, I agree Paul, it is standard practice, but unfortunately that doesn't mean Google approves it.  I haven't heard of Google penalizing shopping cart software footer links, however, I do know that Google has penalized sites who put their link in blog gadgets that they give away.  And, really, there's not a lot of difference in the two.  And if you've worked with Google much you'll know that Google isn't fair.  It may be that you had a manual review and that manual reviewer gave you the ax, while another manual reviewer would not.

I'm not sure if there's a technical requirement for the contact to be a "person." The registration doesn't ask for a person, it asks for a contact.  I've used my trust as the contact.

I used to use Godaddy. Their customer service is the best, but they're expensive, both in their yearly rate and for charging extra for privacy.

Pablo might it be the dofollow text links you're placing on your client's websites pointing back to you?  Like the one in the footer of this page? http://www.belljewels.com/

You have two options....

1.) Place the domains into the name of a trust or a dba just for the domains.  ( I can get a dba for my company for $10 where I live and it doesn't obligate me to do anything)

2.) Use a domain registrar like 1and1.com or dreamhost.com who offers free privacy.

Yes, but it may take more than a few days to rise back up.  I'd think more along the lines of a few weeks.

You should be able to do something like this: http://screencast.com/t/1kU7rKwiC

It may correct itself but I'd redirect and then tell Google what the primary market is for the site (US, Canadian, etc) via Google Webmaster Tools.

Warrrantywise, unless you've made some substantial changes to your content it's unlikely that the content is the issue.

It's more likely that your competition is beating you up and even more likely that your link builder is building links in a manner and rate that is making Google suspicious.

Cindy as long as your categories and file names are the same, you can just put in 1 (one) wild card redirect that will redirect everything from your old domain to the same file name on your new domain.  i.e. olddomain.com/seo/goodseo.html will redirect to newdomian.com/se/goodseo

And, the easiest way to do this is from your servers Cpanel.  Go into the cpanel, look for redirect, tell it the old domain and the new domain and tell it to use "wild card" for redirection.

Well, here are some more possible issues....

1. Are you sure the redirect to the English page is a 302 and not a 301? As Dr Peter suggested - check the headers.

2. Google has said that in cases where it believes the 302 is a mistake it will treat the 302 as a 301....if this is the case, there's really nothing you can do, besides getting rid of the 302 and using a meta refresh instead.  The meta refresh is commonly used in situations like yours, and while not a perfect solution, it would seem to be better than using a 302, which is typically not a good solution at all anymore.  I'd bet this is your issue.

Tim the keyword tool, while helpful, doesn't give you every metric that makes or breaks SERP performance.  One BIG metric it doesn't give you is the number of links with anchor text for your keyword.  It may be that stainedconcrete.org has a considerable number of incoming links with the anchor text "Stained Concrete Flooring."

Also, the site may have other trust factors that rate high with Google that don't show up in link authority metrics.

You have two options....

1.) Place the domains into the name of a trust or a dba just for the domains.  ( I can get a dba for my company for $10 where I live and it doesn't obligate me to do anything)

2.) Use a domain registrar like 1and1.com or dreamhost.com who offers free privacy.

Well, you can't really optimize for broad match, because broad match includes synonyms  of your keyword, similar ideas, etc. Broad is very broad. I don't think there is ever a situation where it makes sense to optimize for broad because you just don't know what "broad" is.

Google's broad match is meant to give Adwords users an estimate of the volume of traffic that is out there in a very broad meaning of the keyword that can exist in all sorts of uses, most of which are likely not to be your customer.

Warrrantywise, unless you've made some substantial changes to your content it's unlikely that the content is the issue.

It's more likely that your competition is beating you up and even more likely that your link builder is building links in a manner and rate that is making Google suspicious.

Well that's just telling you that your secondary pages are better optimized for the keyword your looking at.  Just do more SEO for the main page. Build more links with anchor text containing your keyword to the home page and optimize the keywords, etc for the home page.