I founded TBG Marketing in 2011 to provide database marketing services to retail clients and have since expanded the company to include digital property design and integration to create marketing platforms for clients instead of "web-sites". We have expertise in CRM as a business practice, not just a piece of software, and we provide exceptional insights from a customer perspective to build extended lifetime value. I am a graduate of The Ohio State University and hold an MBA from the University of Cincinnati and have 25 years of experience making over 2 billion customer contacts in my career.