Hi Everett,
Many thanks for getting in contact. I did actually ask this as a private question and got quite a good response and thought it might be a good idea to share it in case anybody else has this issue. A screenshot is included as a link.
| | Nov 30, 2012Jasmine AyePaid Search Marketer at Distilled
Hey Chris,
In this instance it appears that Google is grouping all vendors by ink-type. Specifically here: http://www.google.co.uk/products/... There are several vendors listed. ColcUSA seems to have the price advertised at £5.
I don't know how your name came up that way, and I'm not able to replicate the issue. When I even searched "Refresh Cartridges Ink" I couldn't get that to reappear. When I did, ColcUSA did appear as the vendor on the right side.
But the prices being advertised are not yours and Google is just suggesting the cheapest price that the ink retails for. Does this happen every time you search?
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| | Dec 2, 2012 | EditChris HolgateDirector at Refresh eCommerce Ltd
Hi Jasmine,
Hmmmmm.... perhaps this search is regionalised somewhat; the issue doesn't affect our main site but we have three stores and the incorrect product data appears for the Google Local searches. I should have posted a screenshot really in the first instance I suppose so here's one now
http://imgur.com/1FFkx
It's definitely stating the products are from us and if you click through it does indeed link to the correct page on our website but the prices are completely different.
We do have a Google Product feed but this does convey the correct pricing which then does appear when going a Google Product Search rather than a Google Local Search.
I hope I'm making sense but in all honesty, I've confused myself somewhat!
Many thanks
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| | Dec 3, 2012Jasmine AyePaid Search Marketer at Distilled
UGH!!! i just typed this answer and the internet ate it! grrr....
http://imgur.com/dTDzz This is an alternate way to view the information. The list view that you're showing me has cut this information down incorrectly and inserted avg star reviews per product, most local store, and cheapest price.
I'm afraid the only way to get this changed is to call AdWords and complain. Now that Google Shopping & AdWords have been blurred together they might be able to help, or register your complaint differently.
There's not really a way to change it because the information you put together is correct, but Google's formula for presenting this information is a mashup of all the data they have available to them.
I'm not even capable of clicking on any of these listings (in list or tile format) that will allow me to click through directly to your site. I get a list of retailers with correct prices.
Does this make any sense? I know it doesn't help the fact that your store is being shown with an incorrect price, but it's definitely not your fault.
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| | Dec 5, 2012 | EditChris HolgateDirector at Refresh eCommerce Ltd
Ahhhhhhhhhh.... I see, so the price given is the lowest price available on the Internet, not the actual price that we're selling the items at. This is really, REALLY unclear in list view mode.
I guess that's good news however; I was worried that we'd set something up incorrectly and that Google would come down on us like a ton of bricks in a couple of weeks time.
Thanks for your help, it's very much appreciated.
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| | Dec 5, 2012Jasmine AyePaid Search Marketer at Distilled
Yay! Glad I could help! I'll mark this as resolved, but this question should still be open to discussion. If you have any problems in the future please feel free to pick it back up!
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| | Dec 5, 2012 | EditChris HolgateDirector at Refresh eCommerce Ltd
Many thanks Jasmine!
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