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I fixed it per your suggestion and and re-crawled the site, which fixed the issues.

As an SEO newbie, can you please explain why the relative URL would cause those issues but not the absolute URL?

Thanks again! I really appreciate it

My website didn't have a privacy policy so I added one and put the link in the footer menu. When I did this, Moz came back telling me that there are a lot of new errors on the site. Is this a bad thing? Do I need to address it?

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Hi Miriam! I hadn't thought about any of this but you've given me a really great place to start.

There's only one phone number for the practice and it's showing up on the lawyers' individual profiles. Should I just remove the phone numbers from their listings and just leave it on the firm's profile? I'm currently working on creating different landing pages because all the profiles point directly to the homepage of the main website.

I currently don't see any penalties from Google although I'm going to go back and look at naming guidelines. Besides linking to different landing pages and phone numbers, what else can I do to de-optimize the individual listings?

Thanks again!

I'm kind of a newbie to everything marketing. I run the marketing for a small law firm. When I google certain keywords, the law firm's GMB page doesn't show up in the local pack or rankings. What shows up instead are the individual GMB pages under the lawyers' names even though we don't do anything to maintain those pages. Their individual pages don't have content or nearly as many reviews. I maintain the firm's GMB page by posting content and that's also where the bulk of our reviews go. Why would pages that aren't maintained show up in the local pack while the page that I keep a close eye on doesn't show up?