Welcome to the Q&A Forum

Thanks RM.  I'm certainly considering Shannons proposal.  Have you used any link building firms, if so, any names that you would highly recommend?

Thanks again to everyone for their participation.

Thanks for all the answers so far.  Through all our analytics and conversion reporting, it does seem that the keyword is still "live chat" and not "live chat software" (or similar).

Link building will be tough since we are a commercial site and don't want to do reciprocal linking to someone that has nothing to do with SightMax.

The way the site is dropping, it feels like someone is duplicating our content on another domain name or some type of spamming.  Seomoz tools give the site a "A" grade for the "live chat" optimization that is in place on the site.

I'd be very happy to get this site back to page two somewhere on google.

Thanks for all the nice help folks, I'm really struggling with this and have for quite a bit of time.

Hello Seomoz friends.

I've about to pull all my hair out and need to turn somewhere.   Our site, www.sightmax.com has been around since 2004.  We used to be ranked at the top of page two on google under the keyword "live chat".  We are no on page 4, heading to page 5.

Can anyone take a look at the site and see if anything jumps out at you?  The only way we have been able to get on the first page, is the pay for google adwords (which we've been doing every month for 7 years).

Again, the site www.sightmax.com and the keyword is "live chat".

Any help or feedback would be appreciated SO MUCH!

Thanks!

Eric