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I'm trying to do some keyword research on Google UK but it hasn't been working for a couple of days now. I have a client waiting on a proposal that features this research heavily and might lose them if I can't use it soon! Is there any estimated time for the return of the service? Is the keyword tool down for everybody?

I'm trying to use Open Site Explorer, but whenever I try to I get the error message "Ouch! It Looks Like Something Went South". Interestingly, I don't have this problem when entering a very popular site like google.com, yahoo.com, bbc.co.uk. Is there a problem with the tool at the moment, or something wrong on my end?

I have a client with a waste removal business who had multiple listings on his Google Places account for different service locations. Over the last four months I have been creating separate listings for each separate service location, each under a different Google account and with a unique business name, address, phone number and website URL. They have all been verified by postcard and listed separately in local directories so that they have citations. As I have been creating the new listings I have also been deleted the old ones to make sure they are not flagged as duplicates. 2 months ago all the listings in the client's Google Places account were placed under review. I made some changes and submitted it for re-review but no go with Google. Now all the new listings I set up have also suddenly been placed under review. About a week ago I noticed that information in two separate Google Places listings was being mixed up - for example, the website URL for one listing was being shown in another listing. There is no connection between these two listings other than that they were both set up from the same IP address so this seems very strange. I reported this to Google and asked them to sort it out, then all of a sudden I found that ALL of the new listings had been placed under review. So now my client has no active listings at all. He can't afford to wait another 2 months for Google to review all the listings again so I am wondering whether the best course of action would just be to delete everything and start over. Any advice would be most welcome!