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Thanks Yiannis.

I was actually hoping for someone from Moz, or at least a blogger they might nominate. At least for now I'd rather not hand out our company info to anyone outside of MOZ, but I'll certainly keep it in mind.

This isn't so much of a question as an offer

The Offer first, then the story. We are currently the target of a sustained negative SEO. This was only discovered in the last 3 or 4 days (Webmaster reports impressions down from 15,000 to 1,600!). I'm not asking for help, I believe we know what to do in order to combat it. My question is whether anyone at MOZ would like to use it as a real-life ongoing case study. We are not a new company and have never dabbled in black hat SEO. All current thinking suggests that this shouldn't have been possible given our age and reputation. A summary of our company/site below:

• 9 Year old domain
• $3m annual sales
• Previous Inc. 500 Fastest Growing Company
• 25,000 Facebook fans
• Hundreds of natural links including CNN.com, Washington Post, Inc.com

I'm not the best writer and I'm not that technical. I would gladly give the right person full access to anaylics, webmaster tools, sales reports, interviews. Given that this is still ongoing (and there's always a chance we might not recover!) I suspect this would make a great case study for the community given the right author.

gfbM8kV

Response was as follows:

Hi Jon

Yes, I have 2.6 installed. I’ve now uninstalled it and wil try again tomorrow.

I also had a lot of problems trying to read, open and reply to this email. Your emails seem to crash outlook in a similar vein that Paypal emails used to: https://www.google.co.uk/search?q=paypal+emails+cause+outlook+to+creash&rlz=1C1LENP_enGB485GB485&oq=paypal+emails+cause+outlook+to+creash&aqs=chrome.0.57.5928j0&sourceid=chrome&ie=UTF-8#rlz=1C1LENP_enGB485GB485&q=paypal+emails+cause+outlook+to+crash&spell=1&sa=X&ei=xNSsUdbZLMW00QXdgYHgDg&ved=0CCsQvwUoAA&bav=on.2,or.r_qf.&bvm=bv.47244034,d.d2k&fp=62ecb0084cfd0724&biw=1600&bih=809  - but only since the change to MOZ.

This email took 25 mins and various freezes and restarts. Screen grab attached.

Robb

F1KrURV

I'll try Jon. All the Moz forum emails are crashing my outlook every time they arrive. That was part of the response I sent!

Jon

I replied to this via email and I'm wondering if you received it? I only ask as the first response was very prompt.

Robb

Without knowing the site and the keywords (why is everyone so protective over these, even within this community??), it's almost impossible to say.

3 to 28 is quite a jump, but if the terms revolve around a trending news story or a seasonal term then that's not unusual at all. I would be happy to look further if you want to provide more specifics.

Since SEOMoz became MOZ, my toolbar is no longer working. Is this a known issue?

I'm definitely signed into the account (hence this email), but the toolbar still requests login.

Apologies if I'm not the only one to report it.

Robb