Thank you Miriam! Fortunately I was able to speak with a representative from Google about the situation, and the made the same exact recommendation that you did.

Really appreciate the help and link!

Yeah, kinda figured I was going to be on the short end of the stick on this one. I'm really hoping someone with some successful experiences removing duplicate competitor listings can assist me. I mean it's kinda crazy. The competitor website is seriously lacking, but somehow seems to cling in the local pack somehow.

I have a local competitor that is boggling me with his local pack rankings. For certain keyword phrases, he is ranking in multiple local 3 pack spots. The thing is, he only has one business location.

So basically he has two different Google maps listings for the same business location ranking in the local pack. The NAP information is different for both listings except for the physical address. I can't understand for the life of me how this is actually helping him instead of hurting him....

My client has way more citations. A decent blog with solid content. An SEO optimized mobile website (compeititor website is not mobile ready). Etc.....

Don't get me wrong, my client is doing really well and is ranking top 3 in his area for nearly 30 industry related keyword phrases. I guess that is part of the reason I'm so boggled. Can anyone provide any insight? Can I bring this up to Google and have them remove the duplicate listing somehow? I'm literally sitting #4 in the local pack for some valuable keywords, and the only reason I'm not #3 or higher is because the same physical business location is taking up two of the spots. Any help is appreciated. Thanks!