Welcome to the Q&A Forum

I'm a seasoned technology professional with a deep belief in the 'customer centric culture' and a passion for evolving and shaping the 'customer experience' through holistic & integrated approaches to marketing, sales, service, and operations. My obsession is creating 'disruptive' change aided by intuitive technology, services, & experiences which disrupt the status quo & improve people's lives.

I’ve an extensive history working with cross-functional teams focused on shaping products & services as well as executing critical growth & monetization strategies. I’ve also been a team builder and leader with a track record of being able to recruit, coach, and develop distributed & global customer engagement teams. I thrive in cultures and opportunities that welcome creativity, celebrate ‘disruption’, demand entrepreneurial ingenuity, and welcome those that ‘think different.’ My passion is to create exceptional and memorable experiences.

I believe that successful leaders "Always put their customers and employees first in everything you do, as their success will determine your success."

Through my career I've been a leader and innovater involved with the development of strategy, teams, processes, & experiences focused on:

• Customer Advocacy & Engagement
• (CSAT) Customer Satisfaction
• Revenue Generation
• Retention
• Education & Learning
• Lead Generation
• Customer Messaging
• Product Enhancements
• User Acquisition
• Payment systems & Risk
• Multi-platform Marketing
• Digital Content