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Thank you for the answer, has anyone else anything to suggest?

We would love for some feedback as we're facing an internal dilemma on how to utilize twitter for our business. We are launcing a new travel site that will connect travellers based on their activities and also serve as a booking platform.

One part of our marketing team suggests we make two seperate twitter accounts; one 'formal' that follows a structured guideline in posting relevant material and one for the Social Media manager to reply to people as site official.

The other part suggests we reply and interact using the 'formal' account; no second twitter account needed for interacting.

What would you suggest?