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I am busy structuring URL's for a client and an issue i have come across is as follows: i have a URL that is a long one, we cant remove words in it so the question is which one is better structurally: root/courses/businessmanagementandadministration.aspx or root/courses/business-management-and-administration.aspx ​please help.

help needed guys, i run a website http://www.happyhop.co.za they sell jumping castles, and thats it, i have worked on this site for the last 3 years and its been preforming very well, after the 2.0 penguin update I lost huge rankings was 1 in google for jumping castles now on page 10... I went onto webmaster tools reviewed Manual Actions got this (No manual webspam actions found.) then reviewed my links, ran them through http://www.penguinanalysis.com and my score came back at 125% which is high, but then ran a competitor who is ranking number 1 and they are at 145%... i have now disavowed a few bad links, and have removed alt tags on my blog http://www.happyhop.co.za/News-and-Articles .... the articles I write are not bloggy and are informative. I then sent Google a manual reconsideration request, but havent heard back from them? Still nothing has changed and its been over 3 weeks. Can anyone help me.

I am running the keyword research tool and the Google AdWords Broad Match Google AdWords Exact Match are coming up unavailable,i live in South Africa and i use this software for clients here, every time I run this it doesn't show, why...............? its not my internet, I have a 10mb line, even when I refresh the page it doesnt pick the volumes up Capturehelp.JPG