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I've got a client with multiple business locations however when I type the company name into Google it's only displaying 2/3 of the branches in the local pack for that SERP. The client's picked up on this and would like the third location to appear in the local pack when people search for their company name. I have a suspicion that it's because the third location (the one that isn't displaying) has an address that's exactly the same as several other businesses that are located in offices directly above or to the side of them. My (very flakey) theory is that Google is perhaps uncertain about the exact location of this business given that there are several others with the same address but different business names, so the NAP consistency is being diluted and Google is simply leaving them out of the local pack due to the uncertainty over which business is in fact located at 2 West Street. So my question is, has anyone else had any issues of not all business locations showing in the local pack for a brand name query and if so how did you solve it?

I try to download a historic ranking report and it only comes up with "in progress". I left the window open all day, but no ranking report is generated or sent. How can we download this report? Many thanks, Pete

Hi everyone Last month we found on of our clients rankings were seeing significant declines in ranking (like from 3 to 28). This occurred around the time of the Penguin 2.0 update. After further investigation we found that only a collection of keywords were affected. If we were hit by the algorithm update we would expect to find all keywords declining. We have not been manually penalized and other keyword themes are seeing moderate day to day ranking improvements. I know that rankings jump from day to day but a sudden decline of around 20 places for a theme of keywords isn't what we would expect. Thanks all.

Hello everyone. I was recently reviewing the potential of social extensions for PPC ads. Can this extension include a snapshot of Google places reviews? Have your found that using social extensions increase click through rate? Thanks

It is commonly stated that three exact keyword mentions on a page is best practice for SEO. Recently, however, I have noticed a few articles that have hinted against it. matt @highonseo briefly mentioned the subject here: http://www.seomoz.org/blog/going-beyond-moz-metrics-to-answer-why-is-this-site-outranking-me Also, one our clients competitors is ranking above them with only one exact mention of the keyword in the page title with no exact mentions in page copy. I know other factors can make a difference, but this is does raise questions of our on-site strategy. I haven’t found any literature that specifically recommends using one exact match of a keyword, so any opinion would be very useful! Thanks